Crisis Communications Customer Service Reputation Workshop 
MaccaPR
OCTOBER 28, 2014
Since that time, he’s published several books including “Customer Service: New Rules for a Social Media World” and “ Zombie Loyalists: Using Great Service to Create Rabid Fans. " The NFL teams aren’t facing the facts that they have horrible reputations. Be decent and honest.
Waxing UnLyrical
SEPTEMBER 28, 2010
Because other than my limited (primarily to Twitter and the company’s customer service hot line) communications with Pepco, I really had no idea what their efforts entailed. Our crisis communications plan consist of pre-event, event, and post-event reporting guidelines and information. This, I liked.
Expert insights. Personalized for you.
54 
Let's personalize your content