2013, Crisis, Customer Service and Viral

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2013

Crisis

Customer Service

Viral

State of Crisis Communications and Social Media from a Professor’s Perspective

Waxing UnLyrical

SEPTEMBER 16, 2015

Social media and crisis communications has become one of the fastest growing areas of both practice and research for today’s communication landscape. Additionally, “over half of respondents (52%) feel that the benefits of using social media as a crisis communications tool outweigh the risks” (page 4). Here are a few ways to do this: 1.

Crisis Communications

Crisis Communications Social Media Crisis Communications

The Top PR Threats To Your Company’s Reputation

ImPRessions - Crenshaw Communications

FEBRUARY 21, 2017

A sudden crisis can be an externally driven event that is entirely unpredictable, like the death of a chief executive or an accident by a business partner. Or a crisis can strike closer to home; it can be a rogue employee action or supplier lapse in a single region that affects an entire brand, like the Chipotle E.

Reputation

Reputation Viral Employee Customer Service

Public Relations Today

State of Crisis Communications and Social Media from a Professor’s Perspective

The Top PR Threats To Your Company’s Reputation

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