2013, Customer Service and Viral - Public Relations Today

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2013

Customer Service

Viral

State of Crisis Communications and Social Media from a Professor’s Perspective

Waxing UnLyrical

SEPTEMBER 16, 2015

A recent report from Continuity Insights in 2014 shows that “over half (58%) rated mobile technologies [are considered] as absolutely vital in carrying out crisis communications plans, up 5% since 2013” (page 4). We researchers often only focus on what good can be accomplished with social media at our fingertips.

Crisis Communications

Crisis Communications Social Media Crisis Communications

The Top PR Threats To Your Company’s Reputation

ImPRessions - Crenshaw Communications

FEBRUARY 21, 2017

A hack or security breach can have a huge PR ripple effect, undermining relations with customers and tarnishing a brand image for years. The notorious 2013 hack of Target cardholders ultimately cost the company $242 million. The Viral Customer Complaint. The good news is that “viral” customer service works both ways.

Reputation

Reputation Viral Employee Customer Service

State of Crisis Communications and Social Media from a Professor’s Perspective

The Top PR Threats To Your Company’s Reputation

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