Remove Customer Service Remove Local Remove Social Media Remove Transportation
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Summer Travel: How PR & Comms Are Helping Drive Demand

Burrelles Fresh Ideas

Increased use of artificial intelligence in travel: AI is already being used in various aspects of travel, from chatbots for customer service to personalized recommendations for accommodations and activities. Another two in five consumers have been influenced by social media when it comes to picking a destination.

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Delta Troop Fail - Consider the Bigger, Less Popular, Business Picture

Bad Pitch Blog

When he was charged for a third bag, he decided to alert a local newspaper. The military will also ship excess items on its own transportation. But I wondered if Delta could have avoided this problem by aligning marketing more with customer service. Blackshaw recommends appending customer profiles with social information.

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Brand conversations during COVID-19

Stephen Waddington

The nature of organisational conversations depends on how both they and their customers have been impacted by the crisis. Businesses in lockdown The lockdown has had a dramatic impact on entertainment, events, retail, travel and transport. Netflix, SkyTV and Zoom are all focused on customer service.

Branding 157