Crisis Communications Customer Service International Workshop 
Waxing UnLyrical
SEPTEMBER 16, 2015
Social media and crisis communications has become one of the fastest growing areas of both practice and research for today’s communication landscape. Additionally, “over half of respondents (52%) feel that the benefits of using social media as a crisis communications tool outweigh the risks” (page 4).
Waxing UnLyrical
NOVEMBER 22, 2010
I was being tongue-in-cheek, of course, and they had some good answers (about how agencies can help you scale, and can help you in times when crisis communications are necessary). At the same time, internally, we can start thinking about what social media might help us achieve in terms of individual departmental goals (e.g.
Expert insights. Personalized for you.
40 
Let's personalize your content