5W PR

AUGUST 16, 2020

The acceleration of social media has added to the challenges of crisis communications, an impact that a Pentland Analytics study says has doubled the impact on shareholder value. For the pandemic, there may be several, including customers, employees, shareholders, vendors, the community, and unions. Priority One.

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Crisis Management Social Media Crisis Communications 88

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DECEMBER 17, 2021

When a crisis hits the news, we are reminded of a valuable lesson: that companies and businesses often have to act fast in order to prevent further damage from taking place. Crisis communications is an important aspect to tackle as a business owner. This guide is written to assist in every aspect of crisis communication.

Crisis Communications 62

Crisis Communications Crisis Communications Crisis Management 62

Melissa Agnes

MARCH 7, 2016

But while external communications are typically top of mind in a crisis (at least for the organizations with a mindset on communication), there is an equally important stakeholder group that is often overlooked when it comes to crisis management: the internal stakeholders. Let’s take a look.

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Crisis Management Crisis Crisis Communications Employee 174

PRSay

NOVEMBER 23, 2022

When Elon Musk bought Twitter in late October, he said the social media platform’s blue check marks that verified high-profile accounts had created a caste system of “lords and peasants.” Twitter granted gray check marks to official government accounts, but then rescinded them.

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Crisis Communications Crisis Communications Government 144

Melissa Agnes

AUGUST 14, 2014

I’m always interested in seeing what’s being studied in universities these days, as well as the academic’s approach to the theoretical side of crisis communication, and so this day of observation and interaction was very fascinating for me. In terms of the crisis communication research.

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JANUARY 7, 2022

Crisis management is something every company needs to implement as part of its business processes. Without a documented plan, how would you handle a crisis? If you think you could never be the victim of a crisis, think again. How do you define crisis management? A successful crisis plan is proactive.

Crisis Management 62

Crisis Management Crisis Reputation Financial 62

Melissa Agnes

AUGUST 12, 2014

Yet the 2014 Edelman Trust Barometer shows that consumer trust in executives (and government) is at an all-time low. Note: This will probably correlate with your pre-determined crisis communications platforms.). Identify the risks and develop policies for preventing and managing these risks. Stay tuned!

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Crisis Communications Crisis Communications Energy 251

Melissa Agnes

MARCH 13, 2014

So how is Malaysia Airlines handling this crisis? A Look at Malaysia Airlines’s Crisis Communications. Malaysia airlines has demonstrated compassion, honesty and competence while handling this crisis. How have they managed to do this in such a hectic, frustrating and demanding time?

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Crisis Communications Crisis Airlines Communications 279

Reputation Antistress by Sergii Bidenko

APRIL 21, 2023

Monitoring summaries will provide operational information and paint a picture of the type of communication in social media, chat rooms, and comments on news sites. If you don't monitor reviews about your business regularly, it's time to start doing so during a crisis. They have the right to comment on a crisis publicly.

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AUGUST 24, 2023

Their expertise lies in managing communication and reputation for food-related businesses, including restaurants, food manufacturers, distributors, and retailers. These agencies are adept at handling various aspects of public relations, from brand building to crisis management , with a specific focus on food safety.

Agency 62

Agency Crisis Management Crisis Communications Crisis 62

Melissa Agnes

OCTOBER 22, 2014

The Law Enforcement Social Media Conference. A three day event, The Law Enforcement Social Media Conference is the first ever online social media conference for law enforcement and the speaker list is sensational! How to position your agency as a social media influencer. Crisis Management Resources In the News'

Conference 228

Conference Social Media Crisis Crisis Management 228

Melissa Agnes

JUNE 10, 2014

Agnes + Day is excited to introduce The Crisis Intelligence Podcast! Each week, Melissa Agnes, president and co-founder of Agnes + Day and internationally recognized crisis expert, will interview crisis management leaders from around the globe. Listen to the latest episodes of The Crisis Intelligence Podcast.

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Crisis Crisis Communications Crisis Management Big Data 244

Melissa Agnes

OCTOBER 19, 2014

Welcome to episode #020 of The Crisis Intelligence Podcast, with Melissa Agnes and Bill Boyd. As the Ebola crisis continues to make waves in the United States and around the world, the CDC, government, hospitals and countless others are being looked to to lead the public through this epidemic. Running time: 1:01:02.

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Crisis Government Crisis Communications Crisis Management 248

PRSay

JUNE 7, 2021

In today’s unforgiving media environment, decades’ worth of arduous work to build a strong reputation can be destroyed in less than a week. Media fires that communicators could have doused before the 6 o’clock news, even a decade ago, can now erupt into global conflagrations, thanks to smartphones and social media.

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Crisis Exercises Crisis Communications Reputation 161

Melissa Agnes

AUGUST 29, 2014

From The Crisis Intelligence Blog. Emory’s Excellent Crisis Communication on Facebook. Does Common Sense On Social Media Come With Age? Melissa Agnes to Conduct Crisis Management Workshop at the GCC Government Social Media Summit in Dubai. Social Media for Healthcare: What’s The Potential?

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Crisis Management Viral Crisis Healthcare 190

Critical Mention

NOVEMBER 7, 2019

Englander Knabe & Allen (EKA) is a strategic communications firm in Southern California that specializes in assisting organizations with reputation issues, media strategy and implementation. Having access to real-time media monitoring allows EKA to provide clients with instant news. ” What are Your Favorite PR Trends?

Communications 81

Communications Crisis Communications Media Crisis 81

Melissa Agnes

MARCH 6, 2018

Fortunately, there’s a method to this process that can take any organization, of any size, type, and industry, from their current level of crisis readiness, straight through to building an invincible brand—which, as you know, is the ultimate benefit of being crisis ready. Do you conduct regular crisis management exercises?

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Crisis Crisis Management Handbook Viral 172

Melissa Agnes

OCTOBER 24, 2014

WhatsApp As An Ebola Crisis Communication Strategy. A Look at Today’s Crisis Realities and How To Manage Them. Must attend: The Law Enforcement Social Media Online Conference. This week’s episode of The Crisis Intelligence Podcast. TCIP #020 – Managing The Ebola Crisis With Bill Boyd.

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Crisis Crisis Management Crisis Communications Conference 100

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AUGUST 15, 2022

From governments comms gone wrong (again!) and the general public calling out brands and individuals online, it’s safe to say we’ve seen our fair share of crisis management in play already this year. Partygate – the governments PR nightmare. 10 Crisis Communication Tips Every Business Needs.

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Crisis Viral Government Crisis Communications 62

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DECEMBER 9, 2021

In the midst of a crisis, reputations that have been so hard to build can be easily destroyed and the effects can be hard to undo. It doesn’t take much to provoke a crisis, sometimes just a simple mistake on social media can be enough. And not every company has an appropriate response to that specific crisis.

Crisis 62

Crisis Crisis Management Reputation Crisis Communications 62

Melissa Agnes

OCTOBER 3, 2014

How The UAE and Saudi Arabia Are Doing Great Things on Social Media. The Power of Finding New Ways To Communicate The Same Important Message. Analyzing the CDC’s Crisis Communication In U.S. This week’s episode of The Crisis Intelligence Podcast. Crisis Management Resources' Ebola Outbreak.

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Wikipedia Crisis Crisis Management Privacy 169

Melissa Agnes

OCTOBER 19, 2014

Welcome to episode #020 of The Crisis Intelligence Podcast, with Melissa Agnes and Bill Boyd. As the Ebola crisis continues to make waves in the United States and around the world, the CDC, government, hospitals and countless others are being looked to to lead the public through this epidemic. Running time: 1:01:02.

Crisis 100

Crisis Crisis Management Government Crisis Communications 100

Melissa Agnes

FEBRUARY 24, 2015

Part 1: Debunking the Unpredictability of Social Media and the Digital Landscape. Social media’s impact on crisis doesn’t just exist for organizational crises or emergencies such as natural disasters. World leaders are currently fighting in a war of ideas where social media plays a threatening role.

Social Media 113

Social Media Viral Crisis Management How To 113

Melissa Agnes

OCTOBER 22, 2014

The Law Enforcement Social Media Conference. A three day event, The Law Enforcement Social Media Conference is the first ever online social media conference for law enforcement and the speaker list is sensational! How to position your agency as a social media influencer. Register now!

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Conference Social Media Media Crisis 100

NewsWhip

OCTOBER 13, 2022

Guest blog by Lloyd Rang, a Canadian communications and crisis management expert. Hockey Canada is our national governing body for all amateur leagues of the sport. thousand articles and 200 thousand social media interactions on Hockey Canada since September 1st – just 40 days. Canadian brands know this.

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Brand Branding Sports Crisis 148

PRSay

DECEMBER 18, 2019

When the NBA released a statement calling Morey’s pro-democracy tweet “inappropriate,” the move was widely interpreted as an attempt to protect its bottom line and appease the repressive communist government of China. For PR practitioners, crisis managers, and the organizations they counsel, the NBA episode offers some valuable tips.

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Corporate Crisis Management Crisis Government 100

Reputation Us

NOVEMBER 7, 2023

While small- to mid-size companies may not face the same pandemonium as the government if a leak occurs, a business announcement revealed publicly ahead of schedule can still wreck unnecessary havoc on your organization. Creating a robust crisis communication plan is imperative. HOW TO HANDLE A CONFIDENTIAL, CORPORATE LEAK.

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Reputation Real Estate Internal International 78

PRSay

APRIL 5, 2021

While companies have long engaged in politics, a new era of stakeholder scrutiny, social media and political polarization has propelled corporate political activity — and the risks that come with it — into the spotlight. Enhance governance and reassess the company’s role in the political arena.

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Report Company Government Conference 173

Melissa Agnes

NOVEMBER 30, 2014

Public information officers and crisis communicators have critically important responsibilities in difficult times. They have (or should have) excellent communication skills, strategic minds and a unique ability to work well under pressure. Digital communication strategies for PIOs. Fan The PIO Chronicles on Facebook.

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Crisis Communications Crisis Crisis Management LinkedIn 100

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APRIL 23, 2020

In the midst of a crisis, reputations that have been so hard to build can be easily destroyed and the effects can be hard to undo. It doesn’t take much to provoke a crisis, sometimes just a simple mistake on social media can be enough. The key to any crisis communication is to be proactive, transparent and accountable.

Crisis 62

Crisis Telecommunications Reputation Crisis Communications 62

Melissa Agnes

OCTOBER 3, 2014

How The UAE and Saudi Arabia Are Doing Great Things on Social Media. The Power of Finding New Ways To Communicate The Same Important Message. Analyzing the CDC’s Crisis Communication In U.S. This week’s episode of The Crisis Intelligence Podcast. Ebola Outbreak. Enjoy this great listen! Listen here.

Wikipedia 100

Wikipedia Crisis Crisis Management Privacy 100

Melissa Agnes

JANUARY 27, 2015

My friend and colleague, Tim Burrows , a retired police officer and now social media consultant for police agencies, is one of the ones out there doing it right. His goal and his passion is in helping police agencies leverage social media to communicate effectively with their communities. https://s3-us-west-2.amazonaws.com/melissaagnesinterviews/Episode_4_The_Police_Podcast_With_Melissa_Agnes.mp3.

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Community Crisis Crisis Management Crisis Communications 100

Melissa Agnes

MARCH 5, 2015

Namely, some of my key observations and thoughts for fighting and winning on the social media front when it comes to propaganda, terrorist recruitment and the likes. In order to fight and win on the social media front, you have to reach the hearts and then the minds of your stakeholders. It was therefore relatable. tweet this now! ).

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MAY 15, 2020

And some have been brought to our attention from the public calling brands out on social media for their mishaps. Unsurprisingly this blew up on social media gaining over 14,000 likes and multiple responses highlighting disappointment in the brand and saying how it defeats the point of holding a competition for NHS workers.

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Crisis Government Social Media Reputation 71

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MAY 15, 2020

And some have been brought to our attention from the public calling brands out on social media for their mishaps. Unsurprisingly this blew up on social media gaining over 14,000 likes and multiple responses highlighting disappointment in the brand and saying how it defeats the point of holding a competition for NHS workers.

Crisis 62

Crisis Government Social Media Reputation 62

Stuart Bruce

MAY 29, 2016

I actually laughed out loud when I read this story about the BBC’s world affairs editor John Simpson setting up a corporate consultancy to advise on crisis communications and then even more rapidly closing it again because of the crisis it created. It would be even funnier if it wasn’t so tragic.

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Corporate Crisis Communications Guidelines Crisis 60

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JULY 10, 2019

Some of these came to light by members of the public calling brands out on social media for their slip-ups and others were campaigns by PR and marketing teams that simply did not turn out as planned. H&M released a poorly thought-out ad of one of their products which ignited a press and social media sandstorm.

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Fashion Telecommunications Crisis Training 75