Waxing UnLyrical

MAY 19, 2014

Naaah… well, once I kick this horrid stomach bug that’s laid me low all weekend I will be. That’s the theme of this week’s roundup. Why: For automation to be effective, and worthwhile, there needs to be a human touch. Monday Roundup: Value is a post from: Waxing UnLyrical.

Customer Service 72

Customer Service Resources B2B Facebook 72

Waxing UnLyrical

SEPTEMBER 9, 2013

Why: Kaarina Dillabough explores why valuing and being open with your employees can secure their loyalty and, in turn, improve the quality of service. Security-wise, It’s a Tough Time to be an Online News Site. Monday Roundup: Stay Secure is a post from: Waxing UnLyrical. Why: Because of #s 1-6 above!

Employee 79

Employee Resources Facebook LinkedIn 79

Waxing UnLyrical

AUGUST 18, 2014

This week’s roundup features seven posts from around the web that focus on attitude. Why: In this post from the WUL vault, two very different attitudes to customer service and technology caused me to question whether too much technology makes us… well, you know. Monday Roundup: Attitude is a post from: Waxing UnLyrical.

Crisis Communications 75

Crisis Communications Software B2B Crisis 75

Waxing UnLyrical

AUGUST 26, 2013

That’s what this week’s roundup focuses on. Bryce uses the examples of Weight Watchers, SiriusXM, and Encyclopedia Britannica to illustrate why sacrificing some revenue by offering a free product to compete with services such as FitBit, Pandora, and Wikipedia can contribute to companies moving forward rather than behind.

Wikipedia 72

Wikipedia Resources Content Marketing LinkedIn 72

Solo PR Pro

OCTOBER 4, 2022

Whether you’ve brought on a few team members to expand your business or you’re busy growing your solo shop, there will always be more elements to manage than any single brain can handle. Here’s a roundup of 34 business tools to help you lighten the load and level up your solo PR game. ⏲️ Tools to manage your time.

Tools 71

Tools Infographics Pitching Google 71

Waxing UnLyrical

JANUARY 12, 2015

To help you avoid that trap, this week’s roundup features seven posts from around the web that might help you craft new beginnings for old issues, as it were. Why: If you’re like most of us, there never seems to be enough time in your day… or even year! Never Underestimate the Power of Consistent Customer Service.

Customer Service 40

Customer Service Web Community LinkedIn 40

Waxing UnLyrical

AUGUST 18, 2014

This week’s roundup features seven posts from around the web that focus on attitude. Why: In this post from the WUL vault, two very different attitudes to customer service and technology caused me to question whether too much technology makes us… well, you know. Wouldn''t you like to be in her kitchen?

Crisis Communications 40

Crisis Communications Software B2B Crisis 40

Waxing UnLyrical

APRIL 13, 2015

This Friday, April 17th, I’m proud to be included in the speaker line up for #NovaCOM15 presented by Rutgers’ School of Communication and Information (SC&I – I teach there too). So I figured it would be neat to do a roundup of posts that reflect some of the very smart minds that will be presenting at this conference.

Web 40

Web Retail Twitter Print 40

Waxing UnLyrical

JUNE 27, 2016

This week’s roundup is how to avoid your ICs looking as if they should be decorating a wheat field in Nebraska. This week’s roundup is how to avoid your ICs looking as if they should be decorating a wheat field in Nebraska. 5 Tips for Building Better Teams by Breaking Down Silos. ” 4.

Banking 42

Banking Writing Social Media Strategy 42

Waxing UnLyrical

FEBRUARY 1, 2016

If you’re struggling when it comes to communicating across boundaries, this week’s roundup should inspire you. If you’re struggling when it comes to communicating across boundaries, this week’s roundup should inspire you. The whole point of communication is to bring people together. Role of a Community Manager.

Communications 40

Communications Community Writing Crisis 40

Waxing UnLyrical

FEBRUARY 9, 2015

Seeing as how Valentine’s Day is around the corner, the Birdie and I thought we’d focus this edition of the Monday Roundup on seven people who contribute extensively to the practice of PR today (in some cases, indirectly). So I’m taking advantage of WUL to shine the social media spotlight on them. Jodi Echakowitz.

Social Media 40

Social Media Media Community Web 40

Waxing UnLyrical

JANUARY 25, 2016

Whether you’re starting from scratch or refining a plan you’ve spent oodles of time on, this week’s roundup gives you some key components of strategy development. Wouldn't you like to be in her kitchen? Wouldn't you like to be in her kitchen? 7 Questions to Ask When Developing Your Brand Strategy. ” 4.

Strategy 40

Strategy Software Creativity Writing 40

Waxing UnLyrical

FEBRUARY 8, 2016

, you don’t need to be Prince Charming to show some love to your customers. Why: “While a customer may be happy with their one-time experience with your brand, what’s going to make them a lifelong community member? Wouldn't you like to be in her kitchen? Valentine’s Day Campaign Tips For 2016. ” 2.

Community 40

Community Viral Web Creativity 40

Waxing UnLyrical

MAY 9, 2016

Why: “We didn’t know how big it was going to be. C4 (Conversation) Case Study: Best Buy Uses Twitter to Enhance Customer Service. Now, I did write a monster post back in April where I gave you an in-depth analysis of the framework with examples. C1 (Corollary) Case Study: AmEx – Small Business Saturday.

Case Study 40

Case Study Study Training Small Business 40

Waxing UnLyrical

AUGUST 1, 2016

This replaces our Monday roundups because, let’s face it, people are way more interesting than link generators. So read on to learn a little more about Elise, and grab her free checklist ASAP if you’re thinking of launching your own service consultancy. Everyone likes to be served a bit of wit with their wisdom. .

Course 0

Course Television LinkedIn Banking 0

Waxing UnLyrical

JUNE 13, 2016

Yup, I’m heading across the pond for what promises to be one of the year’s best conferences, the AMEC International Summit (as in: the same Summit that, some years ago, saw the Barcelona Principles become a household name… if you work in PR, that is). Breaking Out of The Box Only To Be Put in Another. Here you go.

Education 40

Education Measurement Government Interviews 40