2010, Customer Service and Measurement

The Extra Mile PR Strategy: Wow Your Customers

Doctor Spin

APRIL 17, 2023

He argues that founders should not underestimate the power of compound growth and should measure their startup’s progress through weekly growth rates. Stuffed giraffe shows what customer service is all about. In 1975, a customer returned a set of tires to Nordstrom, even though the store had never sold tires before.

Strategy

Strategy Customer Service Airlines Hotels

How the psychology of “engaging” on Twitter has changed

Communications Conversations

JANUARY 8, 2016

To level set, think back to 2010 for a second. At least not nearly as frequently as they did in 2010. So, where RTs and replies were common back in 2010, “likes” (previously Favorites) have become one of the more common social signals on Twitter. Two things: Broadcasting and customer service.

Twitter

Twitter Customer Service Measurement Brand

Want Social Media Evangelizers? Be Social

Waxing UnLyrical

SEPTEMBER 7, 2010

Be Social September 7th, 2010 Tweet Today BNET published my second post, focusing on how companies can use social media to turn customers into evangelizers. Who’s in customer service? I’m not a customer service “professional.&# Social media is a great way to start doing this. pts Settings.

Social Media

Social Media Customer Service Media Tourism

Webinars

Do's and Don'ts: How to Pitch Your Press Release to Journalists

MORE WEBINARS

An “Interview” with ChatGPT: What is Public Relations? How Has PR Changed? Will Artificial Intelligence Replace Comms Pros?

Sword and the Script

JANUARY 3, 2023

How is public relations measured? Public relations (PR) practitioners use a variety of methods to measure the effectiveness of their campaigns. Overall, there are many ways to measure the effectiveness of PR campaigns, and the best approach will depend on the goals of the campaign and the organization.”.

Interviews

Interviews Publicity Technology Social Media

Bringing Open Community To Public Relations

Waxing UnLyrical

NOVEMBER 22, 2010

better, more responsive customer service, or fundraising, or reaching younger stakeholders, etc.). Comment as Show More Trackbacks Tweets that mention Bringing Open Community To Public Relations | Waxing UnLyrical -- Topsy.com says: November 22, 2010 at 10:44 am [.] Sign out Leave your comment here. These fine folk did: Jan.

Community

Community Publicity Web Social Media

Would you Run Your Internal Data Through this Media Monitoring AI? PR Tech Sum: Talkwalker, TVEyes, Meltwater, SocialChorus, Cision, Signal AI and Burrelles

Sword and the Script

NOVEMBER 5, 2019

The feature enables “enterprises to analyze customer conversations from owned data sources” and let the Talkwalker AI engine analyze it. Internal data such as survey responses, call center data or customer service email data according to a company representative. What sort of data? Why would you do this? This stuff is expensive.

Internal

Internal International Data Media

Powwowing With Pepco on Social Media

Waxing UnLyrical

SEPTEMBER 28, 2010

Waxing UnLyrical personal, possibly poetic, musings on public relations, media, communication, and everything in between About Shonali Powwowing With Pepco on Social Media September 28th, 2010 Tweet I haven’t been the biggest fan of my local energy company, Pepco, recently. When it struck me that that might not be very fair.

Social Media

Social Media Media Crisis Energy

Five Productivity Tools for PR Pros

Waxing UnLyrical

AUGUST 25, 2010

Waxing UnLyrical personal, possibly poetic, musings on public relations, media, communication, and everything in between About Shonali Five Productivity Tools for PR Pros August 25th, 2010 Tweet A few months ago, I wrote a piece on communicating effectively with a virtual workforce for IABC’s monthly e-zine, CW Bulletin.

Tools

Tools Google Twitter Facebook

Chris Stanley of Blinds Chalet, You've Been Outed on the Bad Pitch Blog

Bad Pitch Blog

MARCH 19, 2010

From: Chris Stanley Sent: Thu, March 18, 2010 6:02:45 AM Subject: Blinds Chalet Introduces ''Ask a Design Consultant Blinds Chalet unveils their new ‘Ask a Design Consultant,’ program. Blinds Chalet’s design consultants are available to answer questions about materials, measuring and color matching.

Pitching

Pitching Blogging Customer Service Software

3 Ways to Turn Weak Market Share into an Asset

Cision

DECEMBER 27, 2017

In 2010, Professor Neeru Paharia was the lead author on a paper titled “The Underdog Effect: The Marketing of Disadvantage and Determination through Brand Biography” and published in the Journal Of Consumer Research. Failing to hit that intersection appropriately could result in alienation rather than customer loyalty.

Marketing

Marketing Skype Customer Service Brand

7 Data Visualization Tools That Anyone Can Use

Cision

NOVEMBER 2, 2015

As an example in each instance, I used 2010 fire incident data from Cincinnati for the data in my charts (about 12,000 rows of data). Get the “How to Measure PR in a Multi-Touch Attribution Model” white paper! What I want to do in this post is briefly go through some data visualization tools that anyone can use.

Data

Data Tools Google Examples

5 Data Visualization Tools That Anyone Can Use

Cision

NOVEMBER 2, 2015

As an example in each instance, I used 2010 fire incident data from Cincinnati for the data in my charts (about 12,000 rows of data). Get the “How to Measure PR in a Multi-Touch Attribution Model” white paper! What I want to do in this post is briefly go through some data visualization tools that anyone can use.

Data

Data Tools Google Examples

How A Fake Taxidermist Is Keeping AT&T On Its Toes

Waxing UnLyrical

SEPTEMBER 27, 2010

Waxing UnLyrical personal, possibly poetic, musings on public relations, media, communication, and everything in between About Shonali How A Fake Taxidermist Is Keeping AT&T On Its Toes September 27th, 2010 Tweet Remember how @BPGlobalPR , the fake BP “PR&# Twitterfeed took off? Meet @ATT_Fake_PR (formerly @ATT_Wireless_PR).

Wireless

Wireless Twitter Writing Measurement

WOM: What's Really Behind The Buzz

Waxing UnLyrical

NOVEMBER 24, 2010

Waxing UnLyrical personal, possibly poetic, musings on public relations, media, communication, and everything in between About Shonali WOM: What’s Really Behind The Buzz November 24th, 2010 Tweet Guest post by Bryce Keane What’s the buzz? But how do they measure and evaluate? How do they make it happen?

Travel

Travel Case Study Creativity Advertising

The Top PR Threats To Your Company’s Reputation

ImPRessions - Crenshaw Communications

FEBRUARY 21, 2017

Such was the case in 200 when the Deepwater Horizon, under contract to BP, exploded in the Gulf of Mexico in 2010. Believe it nor not, that figure is relatively low as a percentage of total sales, but the loss of customer trust and public confidence is a great deal harder to measure. coli contamination of 2015.

Reputation

Reputation Viral Employee Customer Service

Public Relations Today

The Extra Mile PR Strategy: Wow Your Customers

How the psychology of “engaging” on Twitter has changed

Webinars

Trending Sources

Want Social Media Evangelizers? Be Social

Webinars

An “Interview” with ChatGPT: What is Public Relations? How Has PR Changed? Will Artificial Intelligence Replace Comms Pros?

Bringing Open Community To Public Relations

Would you Run Your Internal Data Through this Media Monitoring AI? PR Tech Sum: Talkwalker, TVEyes, Meltwater, SocialChorus, Cision, Signal AI and Burrelles

Powwowing With Pepco on Social Media

Five Productivity Tools for PR Pros

Chris Stanley of Blinds Chalet, You've Been Outed on the Bad Pitch Blog

3 Ways to Turn Weak Market Share into an Asset

7 Data Visualization Tools That Anyone Can Use

5 Data Visualization Tools That Anyone Can Use

How A Fake Taxidermist Is Keeping AT&T On Its Toes

WOM: What's Really Behind The Buzz

The Top PR Threats To Your Company’s Reputation

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