Sat.May 24, 2014 - Fri.May 30, 2014

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The 7 Deadly Sins of Crisis (Mis)Management

Melissa Agnes

'By Patrice Cloutier. We are frequently reminded that the art of crisis communications and crisis management is a tough one to master. From Target, to General Motors and Donald Sterling, we have many examples of how NOT to do it. Some people do it right in a crisis. When they do, it pays dividends and their reputation is enhanced. So, let’s look at what to avoid when confronted with a crisis.

Crisis 264
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How to Work Well With Others in the Workplace

PR Job Coach

'From time to time the PR Job Coach invites guest posts from colleagues on related career management topics. This guest post come from Tori R. Terhune and Betsy A. Hays, APR, Fellow PRSA, authors of the new book, “Life After College: 10 Steps to Build a Life You Love,” Read it and leap! As a young professional in the workplace, it can be difficult to know how best to deal with all the different personalities surrounding you.

How To 215
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When is bad language not a four-letter word? On business jargon, clichés and exploitation

PR Matters

'Let’s start from the top. Arguably, life’s too short, so this is an appeal to hearts and minds to raise awareness going forward. It’s not rocket science to avoid language not fit for purpose. Therefore let’s think outside the box to create sea change, a quantum leap and a paradigm shift. That first paragraph comprised 51 words, of which 33 were tired, overused phrases and the rest were there only as filler.

Airlines 162
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iPhone Case Cage Match at Fusion PR

Flack's Revenge

'My email query to the Fusion PR team set off a frenzied debate, about the best case to protect an iPhone from damage. I am a chronic phone dropper, and my old phone had just died after one too many.  Luckily, it was insured.  Unluckily, there was a hefty $200 deductible to replace the phone (which I learned was necessary, after going to Apple's Genius Bar.  The tech came back from some quick exploratory surgey; he looked at me grimly, and just shook his head – the pa

Insurance 120
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Peter H. Paulsen’s Inspiring Tale Continues to Resonate in 2024

Two years after its initial release, Peter H. Paulsen’s book, From Brick and Mortar to Prosperity, continues to inspire readers around the globe.

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Hashtag Brandjack Campaigns – Lessons From #AskChevron

Melissa Agnes

'Hashtag campaigns are risky business, which is why I recently wrote a post on how to launch a successful hashtag campaign. But what if a hashtag campaign targeting your organization is launched by someone else? And worse, what if it gets picked up and begins to go viral with negativity about your organization? Chevron was recently put in this predicament when @thetoxiceffect started a hashtag campaign against them by promoting the hashtag #AskChevron.

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Startup Mentality Can Kill Good PR--And It Does

Bad Pitch Blog

'Your client thinks his startup is the greatest thing on earth. Your client is wrong. But who really cares? When it comes to “getting press” a startup chief has to be ready to take on all comers. That''s part of the problem with being a startup. The founders think it''s the best bread since sliced--and have the audacity (some say confidence) to believe they are better than a lot of the press being offered.

Radio 83
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Social Media ROI – it takes a village

Lauri Pehar Borsh

Last year, I wrote an article for Jaffe –the legal industry’s full-service PR and marketing agency, entitled Come Out from Behind the Brand. I guess you can call me a traditionalist; I am a huge proponent of staying true to what social media actually means, and how it was originally developed to connect people with people. If you recall (or recall hearing), “the Facebook” was developed by a Harvard student (most of us know who he is) to help students connect with students about the h

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PR Must Embrace the Hacker Ethic

Where the Fishermen Ain't

' At Edelman.Com, I have a post that speaks to my latest passion: bringing the hacker ethic into public relations. . When it comes to the value of expertise versus authority, hacker ethics (as developed over time by students at MIT and Stanford several decades ago) double down on the former and strongly resist the latter. This code, in fact, posits several recommended behaviors that I believe are central to the evolution of public relations.

Ethics 22
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Critical Thinking and Thinking Critically

Waxing UnLyrical

'Does critical thinking always have to be critical? I’ve been teaching at Johns Hopkins (the MA/Communication program) for some years now. I started out teaching in person, but now I teach both my classes completely online. As such, class discussions take place in online forums. And to make sure students actually log in and, you know, have a discussion, many of these forums are graded.

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Are Your Impact Comms Resonating With Stakeholders?

Whether your organization is at the start of its sustainability and impact journey or years into it, many brands share a common concern: the uncertainty of whether they are sending stakeholders mixed messages. Creating content that speaks to your audience's “love language” can be a tricky dance. But, worry not! 3BL has put together tips to ensure that your content not only finds its rhythm but also resonates with your target audiences.

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Social Media ROI – it takes a village

Lauri Pehar Borsh

Last year, I wrote an article for Jaffe –the legal industry’s full-service PR and marketing agency, entitled Come Out from Behind the Brand. I guess you can call me a traditionalist; I am a huge proponent of staying true to what social media actually means, and how it was originally developed to connect people with people. If you recall (or recall hearing), “the Facebook” was developed by a Harvard student (most of us know who he is) to help students connect with students about the h