ImPRessions - Crenshaw Communications
MAY 15, 2018
Facebook’s response to the recent data privacy controversy was immediate – so immediate that it happened the day before the scandal broke. While the speed was admirable, the content of the message and its tone were less successful, given the complicated nature of the data privacy issues involved. Five crisis PR first responses.
Cision
OCTOBER 30, 2015
Social conversations can help develop sales leads, improve customer service and highlight employees’ acts of kindness, but only if brands know how to listen closely to what their audiences are saying. While these networks do provide an opportunity to choose privacy over transparency.
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Flack's Revenge
DECEMBER 5, 2018
I have been blogging about challenges confronting digital PR and social media marketing. In a nutshell, issues have surfaced over the past couple of years (related to fake news, online manipulation, growing privacy concerns as examples) that I believe drive the need to take stock and possibly reevaluate digital strategies.
Critical Mention
APRIL 17, 2019
Today, nearly 90 percent of companies are using social media marketing and Dreamgrow reports over 60 percent of customers expect companies to offer customer service through their social channels. With the data privacy scandal that rocked Facebook in 2018, transparency became a critical social media trend this year.
ImPRessions - Crenshaw Communications
JANUARY 28, 2018
Khosrowshahi’s blog post about the situation is a respectable first step in showing transparency, but he has a long way to go. In fact, the more lasting impact will be felt in the form of greater customer-service consciousness across the major industry players. Here’s hoping for smoother road in 2018. United Airlines.
Waxing UnLyrical
APRIL 30, 2013
” Susan’s friend then shared it to her personal Facebook page with the privacy setting “friends only.” That means they are circulating via email and internet blogs at lightening [sic] speed. But what happens when “sharing” infringes on the privacy rights of others? Too funny!!!”
wiredPRworks
FEBRUARY 11, 2016
Why customer experience is more important than customer services. How blogging fits into a content marketing strategy. Effectively manage your privacy and communication settings. Print and Digital Advertising. Mobile: Smartphones and Tablets. Project your style and protect your reputation.
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