Community Customer Service Social Media Viral 
Communications Conversations
MAY 29, 2019
Last week, Hootsuite’s Ryan Holmes wrote an outstanding piece about how the rules of social media marketing have changed. While Holmes talked about how we’re in the midst of transitioning to a post-social-media landscape, I envision another stark trend: The comeback of community. First, go back to 2010.
Prohibition
JANUARY 17, 2022
Social media is an increasingly important element in a successful crisis management approach. With the recent increase in the use of social media in crisis situations, organisations across all sectors need to understand the benefits of incorporating it into their crisis plan. What is Crisis Management?
Engage PR
JANUARY 6, 2018
And with social media spend within marketing budgets expected to increase 128% to 21.4% in the next five years (1* Chief Marketing Officers Survey, 2014 ) social activity is becoming more integral to brand perception and business performance. Cue social backlash across the internet.
Waxing UnLyrical
APRIL 30, 2013
I am a social media advocate. I love the collaborative energy, thoughts and community. But I hate the ugly side of social media sharing; especially when kids are involved. The image went viral. Social media by definition is a space where people share ideas and information. No harm intended.
Communications Conversations
SEPTEMBER 3, 2019
One big trend I see accelerating in the social media world in 2019 is the move to more “community” and less “let’s go viral” It’s something I talked about in my trends presentation I put together that I’ve given now to five different groups in the Twin Cities.
Waxing UnLyrical
SEPTEMBER 16, 2015
Social media and crisis communications has become one of the fastest growing areas of both practice and research for today’s communication landscape. Additionally, “over half of respondents (52%) feel that the benefits of using social media as a crisis communications tool outweigh the risks” (page 4).
ImPRessions - Crenshaw Communications
JANUARY 28, 2018
It’s not alone among social media companies, but the brand has suffered from its casual and misleading response to the situation. Like a lit fuse, her post burned through the tech community and exploded into public consciousness. The cultural impact was huge, yet the United crisis also shows business resilience.
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