Online Reputation Management Guide for 2015
The Proactive Report
JANUARY 5, 2015
To a large degree it’s a measure of trust. Now the consumer has a voice and online reviews are the norm. Consumers are forming opinions faster now than they were 12 to 24 months ago. 73% of consumers say positive customer reviews make them trust a business more (up from 58% in 2012). It must be mobile-responsive.
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