Remove Crisis Communications Remove Customer Service Remove Government Remove Internal
article thumbnail

Three Steps to Successful Crisis Communication

Melissa Agnes

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure. Candidates.

article thumbnail

The 22 Responsibilities of PR and What They Entail

Onclusive

Internal Communications Internal communications are crucial in determining how things are accomplished in any organization. Taking dry content like company policies and turning it into information that employees actually want to read requires a savvy communicator. How do you know what’s working?

Training 195
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How to Avoid the Most Haunted PR Communication Mistakes

Newsfile

As a PR pro, you should maintain consistent messaging so that stakeholders understand your brand’s core values and products.

article thumbnail

Why it’s important to prepare for a PR crisis

Prohibition

But don’t immediately choose your MD – reserve them for if the crisis escalates. What will happen if a crisis does happen. Will your customer service team receive an increased amount of calls, what about your website and social media channels? This is why it is important to prepare for a PR crisis.

Crisis 62
article thumbnail

The Most Recommended PR Tech Vendors [PR Tech Sum]

Sword and the Script

The tool has several use cases including identifying the most influential reporters covering the competition or identifying “the most influential voices during a crisis.” She joined the company as a sales associate in 1987 and before her promotion served as the company’s chief customer service officer.

article thumbnail

10 Crisis Communication Tips Every Business Needs

Prohibition

When a crisis hits the news, we are reminded of a valuable lesson: that companies and businesses often have to act fast in order to prevent further damage from taking place. Crisis communications is an important aspect to tackle as a business owner. This guide is written to assist in every aspect of crisis communication.

article thumbnail

Misinformation 2.0: Deepfakes are the biggest threat to media today

PR in High Definition

A government could be unsettled by a foreign player. Then, of course, there’s the crisis communications element. Of course, by the time staff internally have established that it’s fake, the video will have gone viral, making the situation even more challenging. Seeing is believing.

Media 74