One Very Important Element that Most Customer Service Programs Lack Today
Melissa Agnes
JULY 9, 2014
However, one area of the customer service training that often gets overlooked is issues management. In today’s digital and fast-paced world, it’s your customer service, your frontline, that will often be in a position to, not just detect a rising issue, but put out the flames – if you educate and train them to do so.
Let's personalize your content