Remove Community Remove Customer Service Remove System Remove Viral
article thumbnail

How Public Relations And Customer Relations Can Work Together

ImPRessions - Crenshaw Communications

Good customer service and good public relations have never been more aligned. A company can spend millions on a brand reputation campaign, use high-powered PR agencies, and reap the benefits of CEO thought leadership, but if unhappy customers hit a brick wall instead of help, those investments may be squandered.

article thumbnail

Who Were The PR Winners And Losers of 2017?

ImPRessions - Crenshaw Communications

But blockchain is seen as “having the potential to reshape the global financial system and possibly other industries,” according to Bloomberg. Like a lit fuse, her post burned through the tech community and exploded into public consciousness. Without a core of innovation, the bitcoin story would be just another fad.

Airlines 180
article thumbnail

10 Crisis Communication Tips Every Business Needs

Prohibition

They will include first responders, relatives of customers, social media users, government representatives, regulators and more. Establish crisis monitoring and alert systems. This response to a crisis is the stage at which an organisation responds to public outcry and tries to gain favour back from the community.

article thumbnail

Paid vs organic social – what’s the difference?

Prohibition

provide customer service to their clients. increases the chances of the user converting into a customer. Developing high-quality, valuable content while also connecting with corporate partners and community members. Developing relationships with loyal customers and encouraging them to campaign for your brand.

article thumbnail

Lake Forest Chamber of Commerce Livecast talking Crisis PR

The Stalwart Blog

This show is basically focused on providing a voice to the small business community. He has a PR security systems business down in San Diego. Steve Smith: Just as an opener, just tell us a little bit about PR security systems and how you got into this line of work. There are systems you can put in place.

Crisis 78
article thumbnail

What Taylor Swift Can Teach You About Social Media Marketing

MaccaPR

Taylor Swift is a PR mastermind of the highest order,” confirms writer Chris Ostendorf, in his Daily Dot commentary titled, The PR Genius of Taylor Swift’s Viral Media Empire. Lesson #6 - Transform Your Customers into A Community. it’s her skills in self-promotion and image management that put her a cut above.”. Source: E! ).