The Proactive Report

JUNE 4, 2017

I recently had the pleasure of interviewing Yang Cheng, Assistant Professor of Public Relations, Department of Communication at North Carolina State University, on her research paper about the role of social media in crisis management. Think United Airlines recent crisis. Listen to the interview with Yang Cheng.

Crisis Management 113

Crisis Management Social Media Crisis Airlines 113

PRSay

DECEMBER 2, 2020

5 webinar “Crisis Management on an International Stage: Takeaways from Boeing’s Biggest Crisis and Time Spent in the West Wing.”. The airlines themselves have to return their fleets to service. I’ll try to get you an interview with somebody if I can.”. As I mentioned earlier, safety is our No. 1 priority.

Crisis Management 107

Crisis Management Crisis Crisis Communications Airlines 107

PRSay

MAY 26, 2023

“Whenever we get into any crisis moment, the guiding principles for us are compassion and action,” said Linda Rutherford, chief administration and communications officer for Southwest Airlines. Who are the involved audiences, what’s going on with them and how can we show movement?”

Airlines 60

Airlines Crisis Communications Employee 60

ImPRessions - Crenshaw Communications

OCTOBER 4, 2019

Yet, even though reputation management is prized, it’s not always well understood. It’s often confused with crisis management, but while the two overlap, they are distinct. Crisis management involves responding to a simmering or sudden event that negatively impacts reputation.

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Reputation Crisis Management Airlines Corporate 203

ImPRessions - Crenshaw Communications

APRIL 10, 2017

But for public relations and crisis experts, United’s immediate response was also troubling. As of midday Monday, the airline had issued the following statement. According to other passengers on the flight, the airline said it needed four seats to fly its own employees to Louisville.

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Airlines Hotels Reputation Crisis 159

Melissa Agnes

FEBRUARY 12, 2015

To make matters worse, a recent study released by Massachusetts Senator, Ed Markey, states that only two out of sixteen auto manufacturers interviewed are proactively working on ways to react and respond to this sort of life-threatening hack. you absolutely need to be assessing, preventing and planning for the risk of a hack. Think about it.

Transportation 113

Transportation Training Airlines Crisis Management 113

ImPRessions - Crenshaw Communications

APRIL 10, 2018

Media training can be a useful communications tool, whether it be for national TV interviews or phone chats with small trade press. Several factors determine how the public will receive a video/interview apology. In interview with Jim Cramer on his CNBC show, Stumpf accepts no real responsibility. CEO Mark Zuckerberg, Facebook.

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Interviews Media Training Training Video 170