Remove Company Remove Crisis Management Remove Customer Service Remove Viral
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The Importance of Social Media in Crisis Management

Prohibition

Social media is an increasingly important element in a successful crisis management approach. With the recent increase in the use of social media in crisis situations, organisations across all sectors need to understand the benefits of incorporating it into their crisis plan. What is Crisis Management?

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Why it’s important to prepare for a PR crisis

Prohibition

How to prepare and fix a PR crisis. Each PR crisis will affect each company, brand or individual in a different way – that’s because they’re all different. And not every company has an appropriate response to that specific crisis. This is where effective PR crisis management comes in.

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Why You Should Hire a Crisis Communications Agency?

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The basics of good crisis communications are the same for every company. Communicate effectively, quickly and with compassion so your customers know what’s happening, what it means to them, and how you plan to fix it. Crisis communications are key in today’s interconnected social media world.

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10 Crisis Communication Tips Every Business Needs

Prohibition

When a crisis hits the news, we are reminded of a valuable lesson: that companies and businesses often have to act fast in order to prevent further damage from taking place. Crisis communications is an important aspect to tackle as a business owner. This guide is written to assist in every aspect of crisis communication.

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How to Prepare a PR Crisis Plan

Prohibition

A PR crisis can destroy a reputation in an instant, so it’s crucial to have a plan in place. What is a PR Crisis Plan? In today’s world, a negative story about your brand or organisation could go viral in an instant. Your customers could make their displeasure known on your Facebook page and Twitter feed.

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How To Identify your Crisis Plan’s Blind Spots

Melissa Agnes

Do you have a cyber-investigation company on speed dial? Who does your company newsletter get distributed to? Risk 3: A lack of bandwidth can leave you without a crisis communication home base. Customer service. The post How To Identify your Crisis Plan’s Blind Spots appeared first on Agnes + Day.

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Be Human: 4 Lessons From xPotomac 2015

Cision

If you want content to take off and go viral, think about emotional storytelling, not necessarily what everyone else is doing. Big companies need to learn to be small — Mark Schaefer (@markwschaefer) August 27, 2015. Risk management is so much harder and more expensive today,” says Andy. Bring your own unique story.

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