Remove Brand Remove Crisis Management Remove Customer Service Remove Exercises
article thumbnail

What Is Crisis Management And Why Its Important?

Prohibition

Crisis management is something every company needs to implement as part of its business processes. Without a documented plan, how would you handle a crisis? If you think you could never be the victim of a crisis, think again. This quote could not be any more true for crisis planning. What is a crisis?

article thumbnail

Three Steps to Successful Crisis Communication

Melissa Agnes

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure. Subsidiary brands.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How To Identify your Crisis Plan’s Blind Spots

Melissa Agnes

Who should be involved in this exercise? Every member of your team has a different relationship with your brand and its stakeholders. Therefore, the more people you involve in this exercise, the better the brainstorming session you will engage in. Customer service. Marketing / Pr / Communications. Operations.

Crisis 203
article thumbnail

How To Identify your Crisis Plan’s Blind Spots

Melissa Agnes

Who should be involved in this exercise? Every member of your team has a different relationship with your brand and its stakeholders. Therefore, the more people you involve in this exercise, the better the brainstorming session you will engage in. Customer service. Marketing / Pr / Communications. Operations.

Crisis 100
article thumbnail

Behind the Headlines With Brandon Puttbrese

Cision

Before you create any brand communication, you must ask yourself: Will my audience care? In this interview, Brandon shares why brands shouldn’t focus too much on competitors, how to streamline your pitches to journalists and how social media can help your brand in a crisis. I was studying acting at the time.

Crisis 0
article thumbnail

10 Crisis Communication Tips Every Business Needs

Prohibition

Crisis communications is an important aspect to tackle as a business owner. A crisis occurs when there is a severe risk or threat to the reputation, business, and organisational viability. A crisis can negatively impact your brand and reputation on multiple levels if it’s left unaddressed. Who needs crisis communication?