Remove Airlines Remove Blogging Remove Customer Service Remove Radio
article thumbnail

How to Stop a Nightmare: Listen to Your Customers

Cision

The real cause of the United Airlines incident is an industry-wide problem, the all-too-common practice of overbooking. Bumping a paying passenger from a flight is an enormously disruptive action, regardless of which airline does it. The airline even appologized after it bumped a 10-year old from a flight. Image source: [link].

Airlines 137
article thumbnail

#19: Building a framework for reputation management

NewsWhip

It comes down to every customer service interaction. Or has it moved from Twitter to Facebook, or from Twitter to someone’s blog, or whatever it might be? The Miracle on the Hudson, United airlines. ” Now, none of the air control towers that he radioed had that plan for him, he completely improvised that.

article thumbnail

How to Stop a Nightmare: Listen to Your Customers

Beyond PR

The real cause of the United Airlines incident is an industry-wide problem, the all-too-common practice of overbooking. Bumping a paying passenger from a flight is an enormously disruptive action, regardless of which airline does it. The airline even appologized after it bumped a 10-year old from a flight. Image source: [link].

article thumbnail

Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

But why be afraid of big government when we freely provide our life story to social networks and give up our privacy to airlines in return for a bribe of a few more air miles. When Tom Foremski quit the Financial Times he was the first big mainstream media journalist to start making a living from a blog. She will be media neutral.