Learning From Past Crises to Navigate Post-COVID-19
Reputation Us
MAY 12, 2020
My recent crisis experiences include the 1992 riots in Los Angeles, when I was working at an NPR station in Southern California, and the 9-11 attacks in 2001, when I was representing the airline industry with public relations firm Webber Shandwick. This goes for social media as well. Expose them. Turn from promotion to listening.
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