PR 20/20

OCTOBER 12, 2021

The portal provides a centralized home for customers to interact with your support and service team, giving them a secure location to track and manage support tickets, access to your knowledge base, and more. For service reps, it reduces timely tasks using workflows and snippets.

Enterprise 52

Enterprise Knowledge Base Survey Conference 52

Konnect Agency

SEPTEMBER 2, 2022

Don’t think of it as shackles for your brand but instead as a knowledge base from which you can explore with a firmer footing. In a modern world where a brand’s graphic and messaging needs are ever changing, a brand book is an important foundation— a set of filters that help you to know when you’re on track and when you’re not.

Creativity 52

Creativity Agency Brand Branding 52

PR 20/20

SEPTEMBER 28, 2020

The new automation tools allows users to automate or trigger workflows based on ticket statuses, and manage common Service interactions (think: answering FAQs or business hours). Multi-language knowledge base. Knowledge Base users can now translate help articles in 25 different languages. Enhanced reporting.

Enterprise 98

Enterprise Knowledge Base Conference System 98

ImPRessions - Crenshaw Communications

NOVEMBER 6, 2018

Two blog posts each week becomes a permanent SEO-friendly knowledge base. If a full-length business book seems daunting, a leader can author a regularly published educational blog or video blog on his topic of expertise. It takes time for writing and filming — and a strong, informed point of view.

Case Study 178

Case Study SEO Film Video 178

Polaris

AUGUST 28, 2014

Start by defining your knowledge base at a high level. Then break that knowledge base down into more specific areas to find your area of specialization—and the topic for your speaking engagements. While you may know a lot about a number of topics, narrow your focus for speaking opportunities.

Knowledge Base 100

Knowledge Base Real Estate Financial Newspapers 100

The Proactive Report

MAY 12, 2017

Not utilizing the knowledge and experts you have. Tap into the knowledge base in your organization and use it to create compelling content that meets the needs of your audience. Every business has experts, no-one knows your product as well as you do. Ignoring the power of influencers.

Knowledge Base 113

Knowledge Base SEO Strategy Digital PR 113

Shift Communications

NOVEMBER 12, 2014

Check them out below and start building up your knowledge base. Since I’m always looking for new websites to add to my Feedly and Flipboard, I recently asked around to see what my fellow SHIFTers were reading to keep their mental chops firmly flexed. As you can see, the responses ranged from Bloomberg to BuzzFeed. Brandchannel.

Knowledge Base 141

Knowledge Base Blogging Agency B2B 141

PR 20/20

JUNE 22, 2022

HubSpot offers a slew of free certification courses and also provides users with a knowledge base of helpful articles. Set your reps up for success by providing them with the training and resources they need. Teams can even turn to HubSpot partners, like Ready North , for more frequent support. Photo credit: HubSpot.

Mobile 75

Mobile Trade Shows Knowledge Base Tools 75

Waxing UnLyrical

NOVEMBER 10, 2014

Quick tip: build a multi-media knowledge base. You should check out what she’s doing with Social Strata, especially if you are looking to build and manage an online community, but I just loved this post about building a knowledge base. This is yet another great post for Cision.

Blogging 70

Blogging Knowledge Base Resources SEO 70

Shift Communications

NOVEMBER 14, 2017

And customers want to self-serve with the resources such as knowledge base articles and FAQs those technical writers provide. The more customers who feel comfortable using a product, the more customer retention and revenue a tech firm can earn.

Engineering 87

Engineering Knowledge Base Software Creativity 87

Cision

NOVEMBER 3, 2016

My knowledge base is a mile wide and a foot deep – just enough to be dangerous. If I could have lunch with anyone, it would be…a girls’ lunch…scratch that…a power lunch with Oprah, Betty White, Amy Poehler, Tina Fey, Elizabeth Warren and Elizabeth Gilbert. I laugh most at…myself. The trick to life is to not take it too seriously.

Knowledge Base 120

Knowledge Base Social Media Policies Communications 120

Solo PR Pro

DECEMBER 17, 2019

The Freshbooks study looked at revenue over the past five years for knowledge-based businesses, such as public relations and found that in the U.S. Women who choose self-employment have control over their career and chart their own path, but bump against some of the same inequities as those traditionally employed.

Knowledge Base 54

Knowledge Base Study Report Agency 54

Communications Conversations

SEPTEMBER 15, 2014

Here are four I would sell my boss (if I had one) on this year’s MIMA Summit: I will expand my knowledge base. In fact, I’ve heard from many people that Summit is the best digital event in the Upper Midwest. Back to the sell job–because I want you to go!

Knowledge Base 121

Knowledge Base Community Technology Writing 121

PR 20/20

SEPTEMBER 16, 2020

Get more information about predictive lead scoring from HubSpot's Knowledge Base. By automating the assignment of scores in HubSpot, you can better prioritize those contacts that might need one-on-one engagement. Be Smart About Your Data. Data management can spiral out of control, or it can be quite impactful.

Strategy 72

Strategy Marketing Data Software 72

Cision

JANUARY 22, 2016

Cision’s Media Research team reaches out to thousands of journalists each day in an effort to enhance our knowledge base. Here’s a few themes we’ve complied when pitching one of the toughest, yet most desirable outlets: The New York Times. Don’t call.

Pitching 120

Pitching Newspapers How To Knowledge Base 120

Presspage

SEPTEMBER 19, 2017

Though there is little doubt that automation will replace blue-collar jobs such as driving, how it will affect knowledge based, white-collar jobs such as public relations remains unclear. Whether machines will replace humans in the workforce is a topic that dominates the cultural and economic zeitgeist in 2017.

Software 83

Software Technology Knowledge Base Creativity 83

Solo PR Pro

APRIL 12, 2016

As a consultant, it’s important to pursue opportunities for increasing your knowledge base and building upon your skills to help keep them fresh and your mind sharp. There is plenty of advice for determining if, when and how you grow your business. However, one facet of growth that is not widely discussed is professional growth.

Knowledge Base 40

Knowledge Base Twitter Marketing Publicity 40

Critical Mention

MARCH 27, 2019

As a writer, she sees her purpose in producing and sharing relevant content with people who are willing to expand their knowledge base and learn something new for themselves. Jilian Woods is a freelance journalist and a contributing writer having more than two years of writing experience. You can connect with her on Facebook.

Strategy 61

Strategy Marketing SEO Social Media 61

PR 20/20

JULY 12, 2018

Key features include conversations, tickets, feedback, knowledge base and more. While the Hub is an add-on product line, it offers a closed-loop approach from marketing to sales to service and loyalty. Read more about Service Hub here. Did you miss the last HUG event? View the full SlideShare to catch up on what you missed.

Customer Service 43

Customer Service Knowledge Base Google Tools 43

Cision

MAY 11, 2015

Official Google Tag Manager knowledge base – This can give a really thorough idea of what GTM can help you accomplish with measurement. Code Editor for GTM Chrome Extension – This shows you how to edit GTM directly from Chrome.

Measurement 120

Measurement Tools Analytics Google 120

Bad Pitch Blog

APRIL 12, 2009

Advertising vs. PR corporate culture educating clients knowledge base Laermer.com newfound urgency PR hits' It''s nothing less than that newfound sense of urgency for PR. And then you won’t have a damning thought about how little we’re needed — ever again. Twitter @laermer.

Knowledge Base 40

Knowledge Base Education Public Affairs Corporate 40

Deirdre Breakenridge

NOVEMBER 21, 2017

Through both Twitter and LinkedIn, (as well as other social media platforms) undeclared students have the opportunity to expand their knowledge base by becoming aware of information that cannot be portrayed in the classroom. The only way to know if something is right for you is to do your research.

Social Media 39

Social Media Media LinkedIn Twitter 39

PR 20/20

OCTOBER 2, 2017

Help customers help themselves with a native knowledge base. Organizations will be able to use the Customer Hub for messaging (aka Conversations , which we’ll mention again below), service tickets, ticket escalation, and more. Keep a pulse on customer sentiment with built-in customer feedback, NPS and reporting.

Facebook 57

Facebook Software SEO Knowledge Base 57

PR Conversations

OCTOBER 12, 2011

This needs to be translated into practical competencies to become recognised as a vital intelligence-based skills set to close the gap between the “friendliness” focus of relationship building in practice and an informed understanding of research and knowledge-based strategies.

Knowledge Base 40

Knowledge Base Newspapers Ethics Writing 40

wiredPRworks

AUGUST 2, 2016

It should be a real blast for anyone looking to improve their knowledge base. We have an upcoming AMA conference August 4 and 5 in Atlanta where we’ll be discussing the seven big problems. This will be the first substantial congregation of industry leaders and leading marketing academics.

Leadership 40

Leadership Survey Enterprise Conference 40

PR 20/20

JULY 6, 2020

This certification course consists of six lessons that discuss customer journey mapping, and HubSpot tools such as help desk, knowledge base, and customer feedback. Service Hub Software Certification : The Service Hub Software Certification demonstrates your ability to execute an inbound service strategy using HubSpot's Service Hub.

Training 72

Training How To Course Software 72

PR 20/20

MARCH 15, 2021

Build Out Knowledge Base. But setting up Service Hub’s Knowledge Base functionality allows you to safeguard your customers from experiencing this hassle. A knowledge base is essentially a self-service library of FAQs, how-to guides, reference articles and more. We’ve all been there.

How To 97

How To Knowledge Base Survey Technology 97

PR 20/20

DECEMBER 5, 2022

Service Hub : Designed to deliver unmatched customer experiences, Service Hub includes various helpful tools, such as a shared inbox, help desk automation, knowledge base functionality, customer feedback, custom surveys, reporting, ticketing, and more. CMS Hub : CMS Hub enables users to host their websites on HubSpot.

How To 77

How To Tools Knowledge Base Meeting 77

Cision

AUGUST 12, 2016

Cision’s Media Research team reaches out to thousands of journalists each day in an effort to enhance our knowledge base. To cut through the clamor of the thousands of pitches and press releases received by the staff of Gannett’s flagship paper, consider the following tips. Here’s a few tips we’ve compiled for pitching USA Today.

Pitching 120

Pitching Newspapers Local Knowledge Base 120

Ethical Voices

FEBRUARY 20, 2023

It’s going to bring increased awareness of professionals that have been able to build up the skills and the expertise to lend this kind of knowledge-based experience and relationships to folks working with Indigenous communities. I think that’s the beauty of what IPPRA is going to bring.

Ethics 82

Ethics Community Conference System 82

HMA Public Relations

DECEMBER 22, 2017

Alongside this key benefit, with VILT, the instructor also has the flexibility to assess the knowledge base of participants and cater the content to best serve them in real-time, enhancing learning outcomes. The strength of eLearning, on the other hand, is in its ability to streamline the consistency of deliverables and to scale.

Training 45

Training Knowledge Base Corporate System 45

Contently - Strategy

NOVEMBER 27, 2018

If you have a unique data asset or you have some knowledge based on the work you do and the service that you provide, double down on that.” ” A formal gap analysis can be done manually in a spreadsheet or with the aid of scraping tools like BuzzSumo.

Strategy 108

Strategy How To Content Marketing Analysis 108

Buzzstream

MAY 23, 2018

We’ve added a document covering GDPR in more detail in our knowledge base. As mentioned above there’s going to be a lot that shakes out over the near future as the regulation goes into full effect. The post BuzzStream, GDPR, and You appeared first on BuzzStream.

Privacy 48

Privacy Data Policies Tools 48

Ethical Voices

JANUARY 8, 2024

I used it to go back and dig through the knowledge base, pull it together, summarize it, develop some insights for me. I was working on an updated plan for a client, and I wanted to do some synthesized research that had been done by medical researchers and social science researchers.

Ethics 83

Ethics Publicity Guidelines Technology 83