Report: Consumers say tech companies can do better on privacy and more

PR Daily

A recent FleishmanHillard report about reputation management and technology highlights the struggle to maintain consumers’ trust amid data breaches, privacy concerns on social media platforms, and increased hate speech online.

What to Do When Your Internal Communications Goes External

PRSay

Hackers can also find and release damaging internal correspondence and documents. There has, perhaps, never been a greater premium on the “propriety” aspect of “proprietary information.” Treat every piece of internal communication as if it were external.

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Zoom criticized for privacy and data concerns, Airbnb apologizes and pledges $250M to hosts, and NPR skips April Fools’ Day

PR Daily

Also: Influencers’ communities ask how they can help, Uber offers free rides for frontline health care workers, how communicators are sharing information during the pandemic, and more. Here are today’s top stories: Zoom slammed for privacy concerns and data sharing.

WhatsApp takes a stand on privacy by encrypting users’ data

PR Daily

EVENT: Learn internal comms best practices to become a strategic partner within your organization. What do you think about WhatsApp recent stance on privacy and encryption? The Apple/FBI row may be over, but users’ security concerns remain high.

Chats with Chip: Ryan Williams on Internal Communications and Measurement

Media Bullseye

The most recent episode of Chats with Chip featured a conversation about internal communications and measurement with Ryan Williams , a partner with Tekara Effectiveness. Despite the positives of internal communications strategies, Ryan recognizes the difficulties.

CBI sets out urgent requirement for internal and external communication on AI

Stephen Waddington

PRWeek Strategic Internal Communications conference I’ll be speaking about the challenge of communicating with internal audiences about AI at the PRWeek Strategic Internal Communications conference in London on 6 December. Follow this link for more information.

Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

But public relations has always depended on persuasion, information, advocacy, the truth. But why be afraid of big government when we freely provide our life story to social networks and give up our privacy to airlines in return for a bribe of a few more air miles.

As public trust ebbs, workers turn to employers for info and assurances

PR Daily

Edelman SVP Jonathan Jordan taps polling data to explain how communicators can deliver reality to fact-starved internal and external audiences—and look toward the ‘next normal.’. COVID-19 Executive Communication Internal Communications Leadership Communications

Stuck in the middle

PRSay

Focusing on internal communications allows me to help my organization and clients build their brands. They also have access to information and insights that are afforded to a select few in most companies. Ethics Thought Leadership BEPS middle PREthics privacy stuck

Zoom chief focuses on winning back trust, Hobby Lobby closes and furloughs most employees, and Apple makes COVID-19 face shields

PR Daily

Following backlash over data sharing and privacy concerns, Zoom has been scrambling to fix its default settings to regain consumer trust and stop “Zoombombing” incidents. VIRTUAL EVENT: Keep employees informed, engaged and inspired ].

Five ways marketers can prepare for GDPR

PR in High Definition

Facilitated by Firefly CEO Claire Walker, our team of experts included Simon Morrissey, Head of Data and Privacy at law firm Lewis Silkin, Nicholas Dunn-McAfee, Head of Policy and Research at the PRCA and Simon Loopuit, CEO and founder of trust-hub. From a reputation perspective, handling data in a respectful manner shows your customers that you are safe guardians of their personal information. No more ‘why is this company spamming me and how did they get my contact information?’.

Why public relations must wake up to wearables

PR Conversations

And what is to be done with the information being captured? My personal concern is that as we gather information from around the world, we will be mapping knowledge, skills, behaviours and attributes that were relevant in the past but face redundancy in the future.

5 Trends Shaping Tech PR In 2018

ImPRessions - Crenshaw Communications

Privacy regulations. The GDPR privacy rule officially blazed into our lives in May. And it won’t be the last data protection or privacy regulation we’ll see. Data privacy issues will only grow in importance in how we work as well as how we promote clients.

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On IWD, Advice for Women in PR, From (Mostly) Women in PR

Waxing UnLyrical

Watching what’s been going on this International Women’s Day (that’s today, in case you’re wondering and/or have been living under a rock) has been pretty interesting: The New York Times has done a pretty good job of curating what’s been happening around the world today.

CAPP Publishes Recommendations for Telehealth

Scott Public Relations

Patients need to know what telehealth can and can’t do, how their privacy is protected, and when telehealth can complement or substitute for in-person care. Involving providers from a variety of specialties is the best way to ensure that such guidelines are comprehensive and informative.

Apple’s Tim Cook slams lax U.S. data-protection laws

PR Daily

CEO Tim Cook was the messenger for Apple’s advocacy, which leant authenticity to the move, given his long history of supporting privacy. He issued his call for tighter security in a speech to the 40th International Conference of Data Protection and Privacy Commissioners.

Why 2020 will be a year of ‘actionable social purpose’

PR Daily

FREE DOWNLOAD: 2019 Internal Communications Measurement Survey Results ]. Communicators should be part of the team that promotes behavior we want to see, informs employees about corrective efforts, and makes bias in AI a corporate social responsibility issue.

Apple’s PR Showdown

ImPRessions - Crenshaw Communications

Journal reported that Apple’s internal communications team uncharacteristically sent reporters “favorable third-party reports about the company,” including five studies since the start of the year. It’s been a tough few months for Apple’s PR team.

Google co-founders step down, Riot Games pays $10M in harassment suit, and most consumers distrust organizations’ data use

PR Daily

Also: Coalition issues a privacy framework, TikTok faces lawsuit over data collection, tips for mining great stories within your organization, and more. — Privacy for America (@privacy4america) December 3, 2019.

Alphabet shutters Google+ following data breach

PR Daily

CNBC reported : The possibly exposed data included users’ names, email addresses, birth dates, profile photos, and genders, though not any information related to personal communication or phone numbers.

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Facebook, Amazon under a cloud of criticism over latest data leak

PR Daily

The social media platform can’t seem to dislodge itself from the hot PR mess stemming from investigations into Cambridge Analytica and other third-party apps with access to users’ information.

Join the #PRStudChat Community for a State of Healthcare Communications Twitter Chat on February 17th

PR Expanded

Dana Lewis created and moderates #hcsm, the international healthcare & social media community on Twitter that meets Sunday nights at 8pm CT. We’re looking forward to a really informative and insightful tweet chat that will enlighten us on healthcare communications in 2015.

How to address negative comments and reviews

PR Daily

In some industries—health care, finance or legal services—privacy laws stipulate that a company can’t respond to online reviews because doing so would violate the reviewer’s privacy. For example, a physician cannot respond to a patient’s online review because doing so would violate the patient’s privacy rights under the Health Insurance Portability and Accountability Act (HIPAA); providers are prohibited from publicly confirming that the reviewer is a patient.

Why Your Technology Company Needs PR

ImPRessions - Crenshaw Communications

Good will and strong community relations are also in demand as Silicon Valley is blamed for a host of problems, from data privacy threats to income inequality. Yet even if the PR program is executed internally, public relations and influencer marketing can help put a tech company on the map.

Facebook fights back over new data misuse allegations

PR Daily

After months of scandal in the wake of revelations that Cambridge Analytica exploited the Facebook platform to access millions of users’ records without their consent, the social media company spotlighted its privacy protocols and promised to shutter many of its current data collection habits.

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Deborah Weinstein on the Challenges Confronting PR and Digital Marketing

Flack's Revenge

Far too many brands delegate, and relegate social strategy development and implementation to their ad agencies, internal marketing departments, even their PR intern, with a mandate to replicate, share, and spread commercial messages.

Networks highlight Black-owned businesses for #BlackOutDay2020, TikTok promises to leave Hong Kong, and OKCupid opens pronouns feature to all

PR Daily

The social media app said it’s exiting the market in Hong Kong following concerns over data sharing and privacy in relation to China’s new national security law.

For clearer writing, ditch ‘etc.,’ ‘i.e.’ and ‘e.g.’

PR Daily

News angle: Personal data in the Digital Economy: How the rise of Big Data to personalize product recommendations steers/impacts customers; privacy concerns, etc. We could also address the resulting privacy concerns. These Latin abbreviations don’t impress, they confuse.

ICCO engages with European governments on digital media and misinformation

Stephen Waddington

It’s an international organisation created to uphold human rights, democracy and rule of law in Europe, comprised of 47 member states. The Council of Europe does not make binding laws, but exists to create international agreements across a wider range of countries than the EU.

Canadians tech leaders speak out on Bill C-51

ReimaginePR

The bill is ineffective because it will lead to dragnet surveillance and information sharing on innocent Canadians that even Stephen Harper has admitted is ineffective.

Facebook mum as WhatsApp founder departs over data concerns

PR Daily

The apparent reason for the split is a culture clash surrounding encryption, data and privacy stemming from Facebook’s attempts to monetize its acquisition of Koum’s messaging app. Facebook has declined to comment on Koum’s departure but does not dispute accounts of the internal schism.

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Google races to shutter Google+ after huge second data breach

PR Daily

passwords and other sensitive information. Now the company says that due to a flaw in a recent update, account information marked as private was available for developers with Google+ APIs to access. We will never stop our work to build privacy protections that work for everyone.

Big Tech Advertising: Olive Branch or Smoke Screen?

5W PR

Facebook is currently under a heavy amount of scrutiny , both for its allowance of incorrect information as well as its lack of respect for consumer data privacy. It’s made promises surrounding the consumer data privacy debate.

What’s Next in Public Relations? Let’s Ask My Students

PRSay

They’re not shying away from big topics: the rise of nationalism, trade wars, and online privacy. I recently finished reviewing my PR graduate students’ thesis proposals. So what’s on the minds of tomorrow’s professionals? Just about everything but public relations as we’ve practiced it.

Away blames CEO’s departure on ‘Twitter mob,’ Yamaha warns against ‘playing Ghosn,’ and Instagram cracks down on photoshopped images

PR Daily

Communicators should also remember not to publish conversations, directives and other messages internally that they would be upset to see in headlines. However, many users of these apps don’t realize how much information is being taken nor how widely it’s being shared.

4 social media waves to ride in 2020

PR Daily

The platforms have encountered increasing problems over fake news, privacy and data security. The Stories, short photo slideshows or collections of videos, rely on visual rather than written information. Experts urge companies to respect consumers’ privacy concerns.

Blackberry pulls out of Pakistan following consumer data request

PR Daily

Blackberry is taking a stance on privacy and customer data. That agency wants access to Blackberry data that the company says would pose a major breach of user privacy. Rather, Pakistan was essentially demanding unfettered access to all of our BES customers' information.

15 Social Media Trends to Follow in 2019

Critical Mention

With the data privacy scandal that rocked Facebook in 2018, transparency became a critical social media trend this year. It also stores user-related information that your sales agents can use to approach potential customers and seal the deal.

Everything You Need to Know About the TPP (But Were Too Scared to Ask)

ReimaginePR

Depending on where you get your news from, you’re either constantly bombarded with information about the Trans-Pacific Partnership (TPP) agreement, or you have absolutely no idea what we’re talking about.

4 ways newsrooms shine the spotlight on company stars

PR Daily

Here’s how four organizations feature their internal experts and leaders. Whether your business is health care or aerospace, a modern newsroom is also an ideal place to promote internal expertise, tout specialists and humanize employees and customers through storytelling.