Report: Consumers say tech companies can do better on privacy and more

PR Daily

A recent FleishmanHillard report about reputation management and technology highlights the struggle to maintain consumers’ trust amid data breaches, privacy concerns on social media platforms, and increased hate speech online. In March, Facebook founder and chief executive officer, Mark Zuckerberg, wrote in a blog post : … [T]here’s also an opportunity to build a simpler platform that’s focused on privacy first.

What to Do When Your Internal Communications Goes External


Hackers can also find and release damaging internal correspondence and documents. There has, perhaps, never been a greater premium on the “propriety” aspect of “proprietary information.” ” So, what are the best ways to lessen the potential negative impacts of your internal communications going external? Treat every piece of internal communication as if it were external. If the internal email goes out at 10:30 a.m.,

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

WhatsApp takes a stand on privacy by encrypting users’ data

PR Daily

EVENT: Learn internal comms best practices to become a strategic partner within your organization. As you can imagine, this will do nothing to foster good will in the already tenuous relationship between the United States government, which would seemingly prefer to be able to see everyone’s data all the time, and tech companies in Silicon Valley, which are receiving increasing user demands for more privacy and security.

Zoom criticized for privacy and data concerns, Airbnb apologizes and pledges $250M to hosts, and NPR skips April Fools’ Day

PR Daily

Also: Influencers’ communities ask how they can help, Uber offers free rides for frontline health care workers, how communicators are sharing information during the pandemic, and more. Here are today’s top stories: Zoom slammed for privacy concerns and data sharing. As the virtual conference platform’s membership and meeting numbers are sharply rising, so are privacy concerns. However, convenience doesn’t negate people’s right to privacy. Internal communications.

Chats with Chip: Ryan Williams on Internal Communications and Measurement

Media Bullseye

The most recent episode of Chats with Chip featured a conversation about internal communications and measurement with Ryan Williams , a partner with Tekara Effectiveness. Ryan, who has 20 years of experience in this field, illuminated trends, difficulties, and advantages of formulating a regular plan to measure and implement internal communication tactics. Despite the positives of internal communications strategies, Ryan recognizes the difficulties.

International Conference Preview: Frank X. Shaw Talks Diversity, Disruption and 10 Years at Microsoft


In anticipation of his keynote address at PRSA’s 2019 International Conference in San Diego on Oct. 20-22, Shaw spoke with PRsay about his multifaceted role at Microsoft and the skills and perspectives that inform the work he does every day. Then there’s the specific technical skills of media relations and internal communications. Internal communications can be challenging at large companies. Thought Leadership Microsoft PRSA International Conference

Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

But public relations has always depended on persuasion, information, advocacy, the truth. But why be afraid of big government when we freely provide our life story to social networks and give up our privacy to airlines in return for a bribe of a few more air miles. But it will also increase the gap between the information haves and have nots. Our notions of privacy and confidentiality will be challenged.

Stuck in the middle


Focusing on internal communications allows me to help my organization and clients build their brands. They also have access to information and insights that are afforded to a select few in most companies. Our privileged status comes with tremendous responsibility to protect the company’s privacy and safeguard confidential information. Ethical dilemmas are rarely straightforward, especially in internal communications.

As public trust ebbs, workers turn to employers for info and assurances

PR Daily

Edelman SVP Jonathan Jordan taps polling data to explain how communicators can deliver reality to fact-starved internal and external audiences—and look toward the ‘next normal.’. As COVID-19 surges and people’s trust in government entities wanes, employees are seeking reliable information and guidance from their organizations. In the Q&A session after his presentation, an attendee asked about where to direct employees for reliable information to ease employee anxiety. “As

The splinternet — mankind’s fight over the internet

Doctor Spin

Twenty years ago, North Korea built, based on the same internet protocols, its national intranet, known as Kwangmyong , or bright light: like the internet as we know it, its content is accessible via web browsers, has an internal search engine, and offers e-mail and newsgroup services.

Five ways marketers can prepare for GDPR

PR in High Definition

Facilitated by Firefly CEO Claire Walker, our team of experts included Simon Morrissey, Head of Data and Privacy at law firm Lewis Silkin, Nicholas Dunn-McAfee, Head of Policy and Research at the PRCA and Simon Loopuit, CEO and founder of trust-hub. From a reputation perspective, handling data in a respectful manner shows your customers that you are safe guardians of their personal information. No more ‘why is this company spamming me and how did they get my contact information?’.

Zoom chief focuses on winning back trust, Hobby Lobby closes and furloughs most employees, and Apple makes COVID-19 face shields

PR Daily

Following backlash over data sharing and privacy concerns, Zoom has been scrambling to fix its default settings to regain consumer trust and stop “Zoombombing” incidents. Among the privacy features Mr. Yuan now promises is an option for end-to-end encryption to safeguard conversations, he told the Journal. VIRTUAL EVENT: Keep employees informed, engaged and inspired ].

Why public relations must wake up to wearables

PR Conversations

In the end, I found myself dabbling with hindsight, thinking ahead to a few years from now, when the great and good will gather for the annual International History of Public Relations Conference and expound their views on how our profession dealt with one of its greatest challenges: The Internet of Everything and wearable technology. And what is to be done with the information being captured?

5 Trends Shaping Tech PR In 2018

ImPRessions - Crenshaw Communications

Privacy regulations. The GDPR privacy rule officially blazed into our lives in May. And it won’t be the last data protection or privacy regulation we’ll see. In July, the state of California passed its own data privacy regulations called CCPA , and other states are sure to follow. On the bright side, GDPR has presented opportunities for data privacy and security thought leaders to build visibility and reputation through insights and expert commentary.

Trends 144

On IWD, Advice for Women in PR, From (Mostly) Women in PR

Waxing UnLyrical

Watching what’s been going on this International Women’s Day (that’s today, in case you’re wondering and/or have been living under a rock) has been pretty interesting: The New York Times has done a pretty good job of curating what’s been happening around the world today. is rolling out the campaign ahead of International Women’s Day on Wednesday. Author information Shonali Burke President & CEO at Shonali Burke Consulting, Inc.

Apple’s Tim Cook slams lax U.S. data-protection laws

PR Daily

CEO Tim Cook was the messenger for Apple’s advocacy, which leant authenticity to the move, given his long history of supporting privacy. He issued his call for tighter security in a speech to the 40th International Conference of Data Protection and Privacy Commissioners. TechCrunch reported : “Our own information — from the everyday to the deeply personal — is being weaponized against us with military efficiency,” warned Cook.

Impact of COVID-19 on NHS comms

Stephen Waddington

The book describes how internal communications has become a primary function for communications teams working round the clock to keep staff updated and safe. Patient care and privacy needed to be balanced with public health.

CAPP Publishes Recommendations for Telehealth

Scott Public Relations

Patients need to know what telehealth can and can’t do, how their privacy is protected, and when telehealth can complement or substitute for in-person care. Involving providers from a variety of specialties is the best way to ensure that such guidelines are comprehensive and informative.

How to address negative comments and reviews

PR Daily

In some industries—health care, finance or legal services—privacy laws stipulate that a company can’t respond to online reviews because doing so would violate the reviewer’s privacy. For example, a physician cannot respond to a patient’s online review because doing so would violate the patient’s privacy rights under the Health Insurance Portability and Accountability Act (HIPAA); providers are prohibited from publicly confirming that the reviewer is a patient.

Apple’s PR Showdown

ImPRessions - Crenshaw Communications

Journal reported that Apple’s internal communications team uncharacteristically sent reporters “favorable third-party reports about the company,” including five studies since the start of the year. But it did so in a way that invited support from data security experts and tech influencers and positioned the company as protecting the privacy of all iPhone users. It’s been a tough few months for Apple’s PR team.

Why 2020 will be a year of ‘actionable social purpose’

PR Daily

FREE DOWNLOAD: 2019 Internal Communications Measurement Survey Results ]. Investors are more focused than ever on companies with strong track records in these areas, and companies are more clearly defining their efforts, including linking executive compensation to ESG goals such as fighting climate change and ensuring data privacy, cybersecurity, and diversity and inclusion. Data privacy regulations intensifies. There is too much information via too many outlets.

Alphabet shutters Google+ following data breach

PR Daily

CNBC reported : The possibly exposed data included users’ names, email addresses, birth dates, profile photos, and genders, though not any information related to personal communication or phone numbers. Engadget reported : Though Google allows developers to collect Google+ profile information when granted access by users, a bug gave developers access to the profile data of friends of those users as well, regardless of whether those friends had chosen to share that information publicly.

Google co-founders step down, Riot Games pays $10M in harassment suit, and most consumers distrust organizations’ data use

PR Daily

Also: Coalition issues a privacy framework, TikTok faces lawsuit over data collection, tips for mining great stories within your organization, and more. Good morning, PR pros: A coalition of trade organizations and companies called Privacy for America has announced a “comprehensive new framework” proposal for privacy legislation across the United States. — Privacy for America (@privacy4america) December 3, 2019.

Join the #PRStudChat Community for a State of Healthcare Communications Twitter Chat on February 17th

PR Expanded

We’ll be exploring topics that include how healthcare organizations are creating quality content and marketing best practices, managing healthcare privacy online, understanding the social life of health information and consumer behavior, as well as the role that social media plays in educating patients. Dana Lewis created and moderates #hcsm, the international healthcare & social media community on Twitter that meets Sunday nights at 8pm CT.

Facebook, Amazon under a cloud of criticism over latest data leak

PR Daily

The social media platform can’t seem to dislodge itself from the hot PR mess stemming from investigations into Cambridge Analytica and other third-party apps with access to users’ information. The company has tried op-eds from leaders Mark Zuckerberg and Sheryl Sandberg, blog posts and social media messages, a couple of media apology tours and, most recently, a high-profile call for privacy and regulation.

Why Your Technology Company Needs PR

ImPRessions - Crenshaw Communications

Good will and strong community relations are also in demand as Silicon Valley is blamed for a host of problems, from data privacy threats to income inequality. Yet even if the PR program is executed internally, public relations and influencer marketing can help put a tech company on the map. Even simple bylined articles and thought pieces can go a long way to inform customers and are typically more credible than other forms of marketing content.

Deborah Weinstein on the Challenges Confronting PR and Digital Marketing

Flack's Revenge

Technology has transformed everything we do, from our ability to swiftly discover and tightly target key opinion leaders (be they journalists, politicians, shareholders, stakeholders, or all of the above) with relevant, credible information—to our proven power to build robust virtual communities by creating enticing, engaging bridges to the brands we represent. Both owned by Facebook, they’ll keep the monolith steady, despite its privacy scandals, for years to come.

Facebook fights back over new data misuse allegations

PR Daily

After months of scandal in the wake of revelations that Cambridge Analytica exploited the Facebook platform to access millions of users’ records without their consent, the social media company spotlighted its privacy protocols and promised to shutter many of its current data collection habits. But the partnerships, whose scope has not previously been reported, raise concerns about the company’s privacy protections and compliance with a 2011 consent decree with the Federal Trade Commission.

Data 78

Google races to shutter Google+ after huge second data breach

PR Daily

passwords and other sensitive information. Now the company says that due to a flaw in a recent update, account information marked as private was available for developers with Google+ APIs to access. We have always taken this seriously, and we continue to invest in our privacy programs to refine internal privacy review processes, create powerful data controls, and engage with users, researchers, and policymakers to get their feedback and improve our programs.

Canadians tech leaders speak out on Bill C-51


The bill is ineffective because it will lead to dragnet surveillance and information sharing on innocent Canadians that even Stephen Harper has admitted is ineffective. Canadian business leaders are warning that Bill C-51 will cause serious damage to Canada’s economy: By undermining international trust, the legislation will stifle Canada’s businesses and damage the overall economy.

For clearer writing, ditch ‘etc.,’ ‘i.e.’ and ‘e.g.’

PR Daily

News angle: Personal data in the Digital Economy: How the rise of Big Data to personalize product recommendations steers/impacts customers; privacy concerns, etc. You can tell the reader the pattern: Interview round 4 include more informal meetings, such as meeting the hiring manager for coffee. We could also address the resulting privacy concerns. This includes both internal interactions among employees, teams, and departments, and external interactions with partners.

Facebook mum as WhatsApp founder departs over data concerns

PR Daily

The apparent reason for the split is a culture clash surrounding encryption, data and privacy stemming from Facebook’s attempts to monetize its acquisition of Koum’s messaging app. The clash over data took on additional significance in the wake of revelations in March that Facebook had allowed third parties to mishandle its users’ personal information. Facebook has declined to comment on Koum’s departure but does not dispute accounts of the internal schism.

Data 91

What’s Next in Public Relations? Let’s Ask My Students


They’re not shying away from big topics: the rise of nationalism, trade wars, and online privacy. Some of the questions they’re addressing are just plain hard, like how to coherently explain blockchain, a technology little understood outside of a small group of experts, to consumers who soon may be relying on it to secure their online transactions and protect their privacy on social networks. I recently finished reviewing my PR graduate students’ thesis proposals.

Legal and Ethical Dimensions: Using Online Data for PR Strategies


Privacy is the major issue in ethical use of data within public relations. The discussion emphasized privacy isn’t just about gathering data. In global public relations, not all countries’ privacy and data laws work the same. The EU’s General Data Protection Regulation (GDPR) is a new reality that PR practitioners working internationally have to be aware of. When should PR pros inform audiences about the collection and use of data?

Ethics 101

Facebook, Amazon under a cloud of criticism over latest data leak

PR Daily

The social media platform can’t seem to dislodge itself from the hot PR mess stemming from investigations into Cambridge Analytica and other third-party apps with access to users’ information. The company has tried op-eds from leaders Mark Zuckerberg and Sheryl Sandberg, blog posts and social media messages, a couple of media apology tours and, most recently, a high-profile call for privacy and regulation.

Big Tech Advertising: Olive Branch or Smoke Screen?


Facebook is currently under a heavy amount of scrutiny , both for its allowance of incorrect information as well as its lack of respect for consumer data privacy. It’s rolling out a new News tab that promises to both pay publishers fairly as well as prevent the spread of false information. It’s made promises surrounding the consumer data privacy debate.

4 social media waves to ride in 2020

PR Daily

The platforms have encountered increasing problems over fake news, privacy and data security. Now, with just a few clicks, you can go from seeing something you like while scrolling Instagram to sharing your credit card information and making a purchase right then and there,” says Lucy Rendler-Kaplan , founder of Arkay Marketing & PR. The Stories, short photo slideshows or collections of videos, rely on visual rather than written information.

Blackberry pulls out of Pakistan following consumer data request

PR Daily

Blackberry is taking a stance on privacy and customer data. That agency wants access to Blackberry data that the company says would pose a major breach of user privacy. Rather, Pakistan was essentially demanding unfettered access to all of our BES customers' information. As we have said many times, we do not support 'back doors' granting open access to our customers’ information and have never done this anywhere in the world.

15 Social Media Trends to Follow in 2019

Critical Mention

With the data privacy scandal that rocked Facebook in 2018, transparency became a critical social media trend this year. Social media monitoring tools can assist with these issues by detecting a crisis with up-to-the-minute alerts to help companies find solutions to communicate with their internal and external stakeholders at a moment’s notice. It also stores user-related information that your sales agents can use to approach potential customers and seal the deal.

Everything You Need to Know About the TPP (But Were Too Scared to Ask)


Depending on where you get your news from, you’re either constantly bombarded with information about the Trans-Pacific Partnership (TPP) agreement, or you have absolutely no idea what we’re talking about. According to the Electronic Frontier Foundation (EFF), the TPP’s Electronic Commerce and Telecommunications Chapters “encourage your personal data to be sent across borders with limited protection for your privacy.”.