Negative Customer Experience: How to Diffuse the Situation
Ronn Torossian
JUNE 10, 2019
It happens to even the best of us. Sooner or later, a customer will likely have a negative experience at a business. It’s not always due to something the business or manager did wrong; sometimes there are misunderstandings or miscommunications. However, each negative experience should be treated with respect and care, regardless of the “fault”. […].
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