Ocean Marketing's Emails Are NOT a PR Fail

Bad Pitch Blog

But is this a public relations mistake or is this a customer service mistake? Just Do It (Your Job) According to Know Your Meme, Ocean Marketing " was contracted to handle customer relations for the Avenger Controller." So the question becomes: is Customer Service and PR the same thing? Customer service, according to Wikipedia , " is the provision of service to customers before, during and after a purchase."

Letter from 30,000 feet: airplane mode

Stephen Waddington

Wifi in the sky, fake news toolkit, Wikipedia’s gender bias, ethics of AI manipulation, marketing and PR measurement, and farewell social for Lush. The service costs £5 for an hour to £15 for the full flight. Toolkit for countering fake news The Government Communication Service has published a Counter Disinformation Toolkit to support communicators in identifying and countering threats to democracy. Challenging Wikipedia’s gender bias: 90% of editors are male David B.


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Secret Sauce: What it is, and How to Apply for best PR Results

Flack's Revenge

Going back even earlier, Coca Cola famously guarded its secret formula, as described in Wikipedia : The Coca-Cola Company ‘s formula for Coca-Cola syrup…, is a closely guarded trade secret. It can go by various names. IP (short for intellectual property). Or proprietary tech.

PR Golden Turkey Awards

Flack's Revenge

Please note that I am not writing just about customer service, product quality, security breaches or other kinds of fails; this blog is careful not to confuse these things with PR and crisis management thereof. ” Wikipedia attributes the phrase to a 1981 Mel Brooks movie, History of the World. I thought I’d bring back a feature this year that I haven’t done in awhile – my PR Golden Turkey Awards.

How To Create a Simple Facebook Messenger Bot


Facebook Messenger bots (chatbots) are a controversial feature that was added to the standalone Messenger service earlier this year. Recently, Facebook started allowing its Messenger chatbots to take payments – making the interaction between chatbot not only a customer service feature but an e-commerce feature. That said, there is potential for Messenger bots to add value to your social, customer service, and sales strategies.

Why PR pros must own reputation management

PR Daily

Here’s how Wikipedia defines reputation management: Reputation management refers to influencing and controlling an individual's or business's reputation. Millions of people look at online reviews across multiple sites, and it should be a customer service function more than anything else. If your customers, happy or unhappy, are commenting about your business on a review site, those charged with monitoring it must be able to take appropriate action if something goes wrong.

Brand Ambassadors, Brand Advocates: These Programs Aren’t Easy!

Rock the Status Quo

It can be an industry, a career field, a product or service or just an idea. Even Wikipedia incorrectly redirects a search for “brand advocate” to the “brand ambassador” page. Brand advocates are most often customers passionate about the brand who support and promote it online because of their loyalty and enthusiasm for the brand. It’s not easy, and some products and services make it a more feasible tactic than others.

Brand 167

10 Ways to Improve Your Social Media Small Talk


Wikipedia says that “ small talk is a bonding ritual and a strategy for managing interpersonal distance …. Some social conversations are focused on a customer service concern with little latitude for platitude, but social customers otherwise manage interpersonal distance quite effectively (mute, unfollow, disregard, delete). Communication professionals have a message to share on social media, and social customers have a sense of propriety that can’t be circumvented.

5 ways to master media relations

PR Daily

Customer service was—and always will be—the name of the game in the food-service industry to ensure customers are happy and satisfied with the experience. Wikipedia defines media relations as “working with media for the purpose of informing the public of an organization's mission, policies and practices in a positive, consistent and credible manner.”. When I was in college, I had a part-time job as a restaurant server.

What Does A Community Manager Do? +Bonus: The CM Toolbox

Doctor Spin

But many PR agencies struggled with finding a solid model for offering community management as a service. No wonder the profession has their own day every 4th Monday of January — the Community Manager Appreciation Day Wikipedia). Transform social media channels into customer experiences. Manage online customer service when it appears within social networks. Do you have any suggestions on services to add to the CM Toolbox above?

Like, Share,Tweet – Is that All You Can Do on Social Media?

Waxing UnLyrical

According to a non-exhaustive list on Wikipedia , there are more than 200 social media sites across the globe. Improve customer relation/retention. According to research conducted by NewVoiceMedia , 59 percent of 25 – 34 year old Americans would turn to social media to share bad customer service experiences. She represents Godot Media, a leading content marketing firm that also offers blog writing services. Guest Post by Jessica Davis.

Public relations in 2018

Stephen Waddington

Facebook has a strong and growing platform of services including Instagram and WhatsApp. Wikipedia continues to grow as a global knowledge resource. There’s a growing recognition of the opportunity to use the social web as a means of engaging directly with a variety of stakeholders including customers, employees, prospects and suppliers. Bots have been developed to help with customer service, support and sales.