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5 Social Customer Service Best Practices

Cision

Twitter introduced a feature that allows customers to send you direct messages directly from your site. Late last year, Facebook improved pages’ customer service tools and integrated customer service bots into its Messenger app. You should have resources to support your customer service.

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The Power of Emerging AI Technology in PR- and How to Use It

Remote PR Jobs

But the power of AI goes beyond content generation, and can assist PR teams with tasks like data analysis and customer service. Automated Software AI technology has already begun to shape how PR professionals do their jobs. More and more companies are relying on automated software to handle tedious tasks.

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How Speaking Opportunities Support B2B Companies

ImPRessions - Crenshaw Communications

Software solutions are expensive, and buyers under pressure to make the right choice seek as much information as possible to vet the quality of a SaaS, AI, cybersecurity, or data product. Especially in the B2B tech space, buyers are seeking partners that also provide great service in addition to a great product. Here’s how it works.

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How to select a long-term PR technology partner

Onclusive

As we’re closing out this year, we’re also wrapping up our 2021 top media monitoring and PR analytics software comparison blog series with one final review of what each provider offers in terms of product direction and customer support. Customer support can be a game-changer. Any technology requires a certain level of support.

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Listen to Your Customers: Why You Need to Embrace Customer Complaints

Cision

All companies should at a minimum be using a combination of Google alerts and simple social media listening software. You need to find public, online references to your company and your products or services. I want to be close enough to my customers to smell them,” Sterling told me. Advanced: Comprehensive Listening Software.

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How To Spot The Story: A PR Primer

ImPRessions - Crenshaw Communications

So we may ask, “What’s different about Typical Software Co.?” ” “We offer great customer service/value/reliability.” The software can make a huge difference in revenue, yet the category is narrow. ” Here are some classic responses: “Our people set us apart. Get personal.

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AirPR Recognized As High Performer by G2 Crowd Customer Reviews

Onclusive

When shopping for software, there are a few elements that stick out to a communications or marketing professional. I always had the following questions: Does this software give me what I’m looking for? This month, AirPR was recognized as a High Performer in the Grid® Report for PR Analytics | Spring 2018 based on our customer reviews.

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