Communications Conversations

NOVEMBER 8, 2018

Overlooked social network #3: Reddit. Why Reddit? Let’s be clear: Reddit isn’t for every brand. I say that because Reddit isn’t a marketing play the way most social networks can be. Case in point: Brands like Microsoft that use Reddit as a customer service channel. 300M users.

Social Media 121

Social Media Reddit Pinterest Communications 121

Waxing UnLyrical

APRIL 30, 2013

” 3) Without asking or anyone else knowing, Susan’s friend’s boyfriend saw the picture, thought it was funny, uploaded it to Imgur, and posted it to Reddit. Here are some screen captures from the conversation with PreventDisease.com (this conversation was before we traced the original image back to Reddit/Imgur).

Social Media 111

Social Media Reddit Media Facebook 111

Communications Conversations

MAY 29, 2019

Second, despite all the negativity around social right now, brands still have two big reasons to use it: customer service and innovation. This is what they’ve essentially done on Reddit. Build and facilitate a community of Xbox users who will answer customer questions for them ! I mean, just ask Microsoft.

Viral 98

Viral Community Reddit Facebook 98

Communications Conversations

FEBRUARY 6, 2019

After all, channels like Reddit and Nextdoor didn’t even show up on this list! The way I see it, “brand engagement” now equals customer service as many brands staff channels like Facebook and Twitter with customer service teams. 6: Still confused by marketers’ approach to engagement.

Report 76

Report Analysis Video Instagram 76

Sword and the Script

JUNE 3, 2020

The company also says it has doubled “the amount of content from Reddit” for media monitoring. She joined the company as a sales associate in 1987 and before her promotion served as the company’s chief customer service officer. Del Colle is the first woman to earn that title in the 130-year old company.

Product Launch 94

Product Launch Survey Banking Pharmaceuticals 94

Sword and the Script

MARCH 15, 2022

In terms of social media monitoring, the company checks off the important boxes: Twitter, Facebook, Instagram, Reddit, TikTok, YouTube and forums. These tiers will be based on levels of customer service and data – this is where the way they handle syndication noted above will save you money. All the searches are real-time.

Tools 157

Tools Media Software Analysis 157