Comcast triples social media customer service team
MARCH 24, 2015
Comcast has become synonymous with terrible customer service, but now the cable and Internet giant is trying to change that—by throwing more people at the problem. These 40 “social care specialists” will solely handle customer complaints on social media, according to reports. This will triple the current size of its social media customer service team. It was a teachable moment for employees and it was a teachable moment for all of us,” Roberts said at the time.