Report: Consumers say tech companies can do better on privacy and more

PR Daily

A recent FleishmanHillard report about reputation management and technology highlights the struggle to maintain consumers’ trust amid data breaches, privacy concerns on social media platforms, and increased hate speech online. In March, Facebook founder and chief executive officer, Mark Zuckerberg, wrote in a blog post : … [T]here’s also an opportunity to build a simpler platform that’s focused on privacy first.

Facebook reveals plans to pivot to privacy-focused platforms

PR Daily

The watch word, says CEO Mark Zuckerberg, is privacy. In a blog post , he added that as he thought about the future of the internet, “I believe a privacy-focused communications platform will become even more important than today’s open platforms.”. RELATED: Learn how to prepare, defend and promote your organization during a crisis. ]. “Zuckerberg is a master of leveraging #privacy for anti-competitive advantage,” Soltani said on Twitter.

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When A Privacy Breach Is A PR Crisis: How To Avoid It

ImPRessions - Crenshaw Communications

For most of us, it would be awkward at the very least, but for a public figure or corporation, disclosure of private communications amounts to a full-blown public relations crisis. The unauthorized disclosure of private information is particularly tricky in crisis management terms. These types of crisis events are a bit easier to deal with than the second group because the organization isn’t seen as being responsible for the event.

Apple takes swipe at Google and others with privacy-themed billboard

PR Daily

Apple hopes that its strong stance on privacy can help preserve its brand reputation and strong customer bond. CNBC reported : The message, which takes up about 13 floors of building, says: “What happens on your iPhone, stays on your iPhone” with the URL to Apple’s privacy website. The sign sends viewers to a URL where Apple elaborates on its privacy bona fides. It writes: At Apple, we believe privacy is a fundamental human right. link] #ces #privacy #iot.

Viral snark over a Peloton ad, McDonald’s enters ‘chicken sandwich wars,’ and Twitter launches data-privacy hub

PR Daily

Twitter introduces data ‘Privacy Center’. The social media platform launched a hub to “provide more clarity around what [it’s] doing to protect the information people share.” It will house privacy and data-protection initiatives, announcements and products, along with security alerts. Today we are updating our Terms and Privacy Policy and launching the Twitter Privacy Center.

Zoom criticized for privacy and data concerns, Airbnb apologizes and pledges $250M to hosts, and NPR skips April Fools’ Day

PR Daily

Also: Influencers’ communities ask how they can help, Uber offers free rides for frontline health care workers, how communicators are sharing information during the pandemic, and more. Here are today’s top stories: Zoom slammed for privacy concerns and data sharing. As the virtual conference platform’s membership and meeting numbers are sharply rising, so are privacy concerns. However, convenience doesn’t negate people’s right to privacy. CRISIS DAILY NEWSLETTER.

Analyzing First Responders In Crisis PR

ImPRessions - Crenshaw Communications

A crisis situation presents abundant challenges for public relations and business leaders, not the least of which are the critical first communications. Five crisis PR first responses. Facebook’s response to the recent data privacy controversy was immediate – so immediate that it happened the day before the scandal broke. Facebook’s first instinct was to claim it was a victim of Cambridge Analytica’s mistake and to deflect with a series of privacy policy changes.

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Muddling through the COVID-19 crisis: celebrating human spirit and ingenuity

Stephen Waddington

I’m muddling through the COVID-19 crisis, just like you, but I am starting to think about what might come next. Is it possible to have a good crisis? Mental health and wellbeing The long term cost of the crisis will be measured not just in terms of our physical health and the capability of the healthcare system, but as importantly in terms of mental health. Privacy cedes to massive tech onboarding The last two weeks have seen a massive technology onboarding across society.

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PR Lessons From The Bungled Equifax Crisis

ImPRessions - Crenshaw Communications

Public relations people like to talk about anticipating or “getting in front of” a crisis; in fact, for a taste of a real-life crisis simulation, check out this stress-inducing story by The New York Times ‘ Sapna Maheshwari. Sometimes it’s a struggle just to mitigate the damage in the days and weeks after a crisis blows up. And what can we learn from how Equifax handled the crisis? This is what top PR professionals and crisis experts are paid for.

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What You Don’t Know About Malaysia Airlines and How They’ve Handled the Crisis of Flight MH370

Melissa Agnes

By Judith Delaney, Attorney and member of Agnes + Day’s Crisis Intelligence Team. As part of my contribution to the Agnes + Day team I have the opportunity to share with you developments around the world relating to protecting the privacy of all people when they either voluntarily or out of necessity, like purchasing an airline ticket, provide their personal and private information via digital platforms. Better understanding the crisis of flight MH370.

Google admits ‘error’ in failing to tell consumers about Nest microphone

PR Daily

RELATED: Learn how to prepare, defend and promote your organization during a crisis. ]. But it’s a privacy-conscious world now, where a company like Purism appeals to consumers by selling laptops and phones with hard kill switches for microphones and webcams. Engadget wrote : It’s the latest in a series of privacy-related blunders for the company. privacy / Google says Nest microphone was 'never supposed to be a secret' – Business Insider [link].

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Facebook’s Cambridge Analytica Crisis Was Not Just Preventable—It Is A Giant Missed Opportunity

Melissa Agnes

Unfortunately for Facebook, the Cambridge Analytica crisis it is now managing is the direct result of an issue that went mismanaged for years. For years, the general public has been, for the most part, living under the illusion that free social media sites are in fact “free” and that they had control over their data and all the information they share and the actions they take on these sites. But the thing is, this crisis was predictable. This crisis was foreseeable.

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Who Is Fighting Fake News? [article]

ImPRessions - Crenshaw Communications

has radically changed journalism and public relations , two industries that rely on the free exchange of information and ideas. ” It’s a war of information being waged on keyboards and in the cloud and it affects all of us. The online communications revolution has unleashed a Pandora’s box of disturbing problems that threaten privacy, democracy — even the concept of objective truth. Web 2.0

Webinar: Crisis Response Strategies for In-House Counsel

Melissa Agnes

From safeguarding your organization against false negative reviews and defamation, to staying current with online privacy issues and laws, to keeping up with the different platforms and the various legal tactics required to protect the brand against reputation attacks; it’s an overwhelming task and many in-house counsel, having a long list of other daily duties and responsibilities, just don’t know where to begin or how to plan and prepare for these 24/7 risks.

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What to Do When Your Internal Communications Goes External


There has, perhaps, never been a greater premium on the “propriety” aspect of “proprietary information.” Though transparency is key, it’s important to realize the risks of sharing sensitive information digitally. Ken Scudder has provided media training, presentation training, crisis communications training and consulting, as well as writing and editing, to business leaders, celebrities and politicians for more than 20 years.

Crisis Ready Q&A: How Does Crisis Readiness Translate From Government To Big Business To Solopreneurs?

Melissa Agnes

Each month, I answer your crisis ready questions. Here’s a sampling of what these questions were: “Is crisis management different from industry to industry?” The power of banking goodwill and trust prior to experiencing an issue or crisis. Strategies of response when your hands are tied and you are not legally able to share information. Where the crisis management nuances lie and how to be prepared for all forms of incidents.

Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. But public relations has always depended on persuasion, information, advocacy, the truth. But it will also increase the gap between the information haves and have nots. Our notions of privacy and confidentiality will be challenged.

Physician Internet Defamation: How Doctors Can Deal with False Reviews and Protect Their Reputation

Melissa Agnes

Gibson, i nternet defamation attorney at Vorys who works closely with Agnes + Day’s Crisis Intelligence Team. A note about HIPAA: The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is essentially medical privacy legislation that, for purposes of this blog, prevents physicians from discussing patients and information about their health. Internet Defamation Online Privacy Laws and Regulations Online Reputation Management By Whitney C.

A Crisis Comms Family Affair – A Lesson in PR Emergency Preparedness

The Hoffman Agency

While they proved to know more about PR than we expected, we decided to give them an inside look at our world, by putting them through a crisis communications activity. Not a single guest had a background in communications, but they brought with them an ideal of how they want a company they know and trust to react if a crisis strikes. Once we gather all the information, we need to know how to interpret that information for our audience and the media.

US Navy In Crisis PR Mode: A Textbook Example

The Stalwart Blog

7th Fleet’s initial press release launched within hours of the incident, informing the public of the who, what, where and when. Respect for Privacy. None of the official statements, press interviews or other materials provided information that would lead to speculation on the cause of the collisions, so as not to taint the formal investigations. Forgive me if I boast about the US Navy Public Affairs community for a moment. I possess a bit of bias from my years in uniform.

Stuck in the middle


They also have access to information and insights that are afforded to a select few in most companies. Our privileged status comes with tremendous responsibility to protect the company’s privacy and safeguard confidential information. At the same time, we must balance our obligation to the broader public and ensure the free flow of information so that our audiences have the best data available to make decisions.

Why we should stop pretending virtual meetings are working—and how to fix them

PR Daily

If you must use a virtual background for privacy or branding, make sure your webcam and computer processor can handle it, or you might need a fabric green screen. Close to 90% of the information our brains process comes from visual input, and only 10% from auditory.

Learning From Past Crises to Navigate Post-COVID-19

Reputation Us

When it comes to navigating crisis, I have been in the eye of many storms. As the president of ReputationUs and with 28 years of experience behind me, I have been striving to refine the art of managing corporate reputations during a crisis into a well-honed specialty. But when it comes to crisis communications and reputation management, I believe they can learn plenty from previous crises to navigate us through this pandemic. Q: What should my crisis team be focusing on?

7 Lessons Every Marketer Can Learn From The CrossFit Instagram Crisis


and Pepsi’s “ Black Lives Matter’’ TV ad bungle with Kendall Jenner – it would be easy to miss one of the smaller yet most portentous PR crisis of this year: The CrossFit Gym Member-Shaming Instagram Fail. When the inevitable social media backlash erupted, the CrossFit gym owner compounded the crisis by posting a profanity-laden response that called criticism by outraged women “b t,” “delusional and ignorant” and “feeble minded garbage.” The first rule for any online crisis ?

Review: ReputationDefender’s New Personal Branding Solution

Melissa Agnes

Investing in your professional online reputation is an important Crisis Ready strategy—and ReputationDefender has launched a service to help make this process easy for you. This, of course, speaks to me as it aligns perfectly with the Crisis Ready® Model and Methodology.

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WikiLeaks nukes CIA, digital giants with multi-megaton PR crisis [Updated]

PR Daily

Meanwhile, the crisis klaxons are blaring in Washington, D.C. The crisis cuts in multiple directions. Either way, the crisis did not boost confidence in the spooks’ security measures. RELATED: Keep your cool in a crisis with these 13 tips. ]. Protecting consumers’ privacy and the security of our devices is a top priority at Samsung,” the organization stated in an email to numerous reporters.

A lesson in PR ethics, courtesy of ‘The Great Hack’

PR Daily

Over the course of two hours, the documentary explores how Cambridge Analytica, a data research group, obtained private information on citizens in the United States and Great Britain with the purpose of creating marketing and public relations content during the 2015 Brexit Vote and 2016 U.S. The information helped Cambridge Analytica identify “persuadable voters.” Mining data that violates personal privacy to benefit business is very unethical.

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In earnings call, Facebook discloses $3-5B in fines—and Wall Street yawns

PR Daily

Facebook says it is preparing to pay a hefty fine to the Federal Trade Commission for privacy violations stemming from the Cambridge Analytica scandal. The company made the announcement coinciding with a positive earnings report where the company demonstrated revenue growth and promised to continue its structural reorganization towards privacy. RELATED: Learn how to prepare, defend and promote your organization during a crisis. ]. Crisis Communications Social Media Facebook

Addressing media inquiries when an employee has coronavirus

PR Daily

VIRTUAL EVENT: Keep employees informed, engaged and inspired ]. See what you can personally do to help them or their families during this time of crisis. All companies should have a crisis communications policy in place. Say as much as you can without jeopardizing the privacy of the worker. COVID-19 Crisis Communications Employee Engagement Executive Communication Media Relations PR Industry

Facebook, Amazon under a cloud of criticism over latest data leak

PR Daily

The social media platform can’t seem to dislodge itself from the hot PR mess stemming from investigations into Cambridge Analytica and other third-party apps with access to users’ information. The company has tried op-eds from leaders Mark Zuckerberg and Sheryl Sandberg, blog posts and social media messages, a couple of media apology tours and, most recently, a high-profile call for privacy and regulation. Crisis Communications Amazon Facebook

Microsoft eyes TikTok purchase, Men’s Warehouse to declare bankruptcy, and Nordstrom partners with influencers on COVID-19 message

PR Daily

In a blog post, Microsoft wrote : This new structure would build on the experience TikTok users currently love, while adding world-class security, privacy, and digital safety protections. CRISIS LEADERSHIP BOARD. Are you reading more or less news as the COVID-19 crisis continues?

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Facebook doesn’t have a PR problem

Axia PR

Is a crisis an operations problem or a public relations problem? While the debate continues as to whether Facebook knew that the firm was actively harvesting user data to personalize content based on profile analytics, there’s no question that many Facebook users feel Facebook violated their privacy and are even questioning if the information presented to them on their personal news feeds manipulated them in some way. Social Media Crisis Communications Facebook

Google co-founders step down, Riot Games pays $10M in harassment suit, and most consumers distrust organizations’ data use

PR Daily

Also: Coalition issues a privacy framework, TikTok faces lawsuit over data collection, tips for mining great stories within your organization, and more. Good morning, PR pros: A coalition of trade organizations and companies called Privacy for America has announced a “comprehensive new framework” proposal for privacy legislation across the United States. — Privacy for America (@privacy4america) December 3, 2019.

3 Content Marketing Ideas for Health Care Communicators


Here are three ideas you can add to your content marketing strategy to try to both catch people when they need you, and still avoid privacy concerns. While many health care communicators focus primarily on prevention and providing preventive medical information (and you should too), focus on the things your prospects need once they start paying attention. If you can give them that information and catch them at the right moment, that’s when you can be the most effective.

Clorox names first female CEO, Lifetime announces inclusive holiday film lineup, and Chipotle merchandise highlights sustainabiliity

PR Daily

Twitter is under investigation by the Federal Trade Commission, facing fines up to $250 million for misusing users’ information to target ads. Some of the reasons for consumers’ dissatisfaction with social media platforms include privacy concerns and content being shared.

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United Airlines offers COVID-19 tests, Twitter to suggest a closer read before tweeting, and Kraft Canada offers pumpkin spice mac ‘n cheese

PR Daily

Nike’s decision to evolve into a digital-first organization has proved prudent, as the crisis continues to push consumers toward the digital channel,” Susquehanna analyst Sam Poser said. CRISIS LEADERSHIP NETWORK. Looking for more insight on how to address the current global crisis and lead your organization into a strong recovery? Protect your privacy in between meetings with a webcam cover. Grab this webcam with microphone and privacy cover for an all-in-one setup.

Away blames CEO’s departure on ‘Twitter mob,’ Yamaha warns against ‘playing Ghosn,’ and Instagram cracks down on photoshopped images

PR Daily

Why you should care: News can spread through social media platforms quickly, wreaking havoc with your organization’s reputation and forcing you to respond and stem the crisis’s effects. A Norwegian Consumer Council study called “Out of Control” reveals that 10 apps—including Tinder, OKCupid and Grindr—are sending users’ personal information to at least 135 organizations, such as Facebook, Amazon and Google. privacy laws, including California’s Privacy Act.

Goldman Sachs issues diversity challenge, 23andMe lays off 100, and Sonos chief apologizes after backlash

PR Daily

However, consumers’ growing privacy concerns probably contributed to the market decline. She acknowledges that “privacy is top of mind” both for consumers and her executive team. I think the tech world needs to own this better communicate privacy standards to build trust,” she said. “I Also: Baskin-Robbins receives delicious PR from a viral video, the limits of voice search, Express to close 100 stores as it restructures, and more.

How to respond when past actions become public

PR Daily

With today’s access to information and the ease of which people can share that information, a lot of skeletons are coming out of the closet. RELATED: Join us May 9–10 for our Crisis Communications Conference. ]. What could Neeson have done differently, and what can we learn about how to manage a crisis that’s sparked by something from the past? First, Neeson could have avoided this entire fiasco by just not volunteering this information.

5 Trends Shaping Tech PR In 2018

ImPRessions - Crenshaw Communications

Privacy regulations. The GDPR privacy rule officially blazed into our lives in May. And it won’t be the last data protection or privacy regulation we’ll see. In July, the state of California passed its own data privacy regulations called CCPA , and other states are sure to follow. On the bright side, GDPR has presented opportunities for data privacy and security thought leaders to build visibility and reputation through insights and expert commentary.

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