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Repairing Trust: Reputation Management and Crisis Communications

Shift Communications

How do we know what to fix in a PR crisis? In previous posts, we’ve shared the basic crisis triangle : Respond with knowledge, speed, and ownership. To develop a more effective crisis communications strategy, we need to understand trust. When a crisis occurs, it’s generally because of two very broad reasons: something we’ve said, or something we’ve done. What constitutes a crisis in each branch of trust, in each of the cores?

Impact of Technology on PR

Critical Mention

The impact of technology on public relations is accelerating. As such, PR pros must determine how they can best leverage technology to stay current. In the end, technology is at the heart of most organizations. Embrace the Technological Future.

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How Carnival Cruise Lines Built a Resilient Brand After Crisis

Cision

Carnival’s strategy centered on four key components: addressing the incident, showing how they are addressing the incident, adding financial commitment to the incident and showing the changes to the media so they could see for themselves. Read the crisis communications white paper!

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Uber’s SVP resigns as company struggles with reputation

PR Daily

Another executive is out as Uber scrambles to repair its company culture and reputation. The results weren’t pretty, with Uber’s senior vice president, Emil Michael, resigning amid the company’s growing culture crisis. Financial Times. Financial Times.

Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. Mobile, data and wearable technology.

Credit Union Times: CU Crisis Planning Essential

Reputation Us

The Credit Union Times interviewed CU crisis experts, including LT Public Relations ‘s Casey Boggs, for the August 31st cover story (below), “Credit Union Crisis Planning Essential.” ” If your financial institution is in need to safeguard itself and its reputation from potential issues, we’d welcome your outreach: PR@LTpublicrelations.com. Credit Union Crisis Planning Essential. You developed a crisis communications plan?’

Managing an Online Reputation – A practical book for dealing with a social media crisis

Norton's Notes

This is my review of a book called Managing Online Reputation: How to Protect Your Company on Social Media which is a book is written by Charlie Powell and produced by Palgrave Pocket Consultants. This part looks at defining online reputation threats, strategic and financial threats, social environmental, behavioural and legal and finally operational and technological threats.

Competitor in crisis? Here’s how to avoid guilt by association

PR Daily

A new survey, conducted by Aspiration , shows that one company’s PR crisis can damage the reputations of its competitors. It found that Wells Fargo is the least trusted bank, with 44 percent of Americans trusting it less than other financial institutions.

Why the NBA’s Hong Kong Controversy Is a Timely Lesson in Corporate Responsibility

PRSay

Fewer than 24 hours later, the Twitter brouhaha would expand into a sprawling crisis for the NBA’s relationship with China and its reputation at home. Reprimands against the team and the NBA at large poured in from the Chinese Basketball Association, the Chinese consulate in Houston, Chinese Central Television — and most notably, from Tencent Holdings, a Chinese internet and technology giant and the NBA’s largest digital partner outside the United States. On Oct.

The PR “Losers” of 2018

ImPRessions - Crenshaw Communications

At a time when Big Tech’s reputation has plummeted, Facebook is a convenient scapegoat for an entire industry, but many of its problems are of its own making. This time it claimed the job of network chief Les Moonves, costing Moonves his $120 million severance package and the network its reputation. A third reputation hit came in October with yet another investigative piece about its work in Saudia Arabia. Mercurial founders aren’t only in technology startups.

Who Were The PR Winners And Losers of 2017?

ImPRessions - Crenshaw Communications

Here’s a look at those who came out on top, and others who took a reputation beating last year. After “Today” show star Matt Lauer was abruptly fired following allegations of sexual misconduct, it seemed that NBC would take a terrible blow to its reputation.

The Faraday Future way: failing to plan is planning to fail

PR in High Definition

Anyone working in the tech space (or who has a healthy interest in consumer technology) will know that this year’s Consumer Electronics Show (CES) has come and gone. People will be critical when mistakes or a crisis occurs, and pretending it didn’t happen will only make it worse.

Dogs drive online engagement for UPS, Girl Scouts offer cookies with a message, and Facebook defends stance on political ads

PR Daily

Though UPS did not create the social media profiles, the organization has reaped the benefits of boosted brand reputation. Leading with a purpose that makes sense to your brand image can not only give it a reputational boost, but also increase engagement—along with sales.

MGM data breach affects 10.6M, L Brands chief to resign with Victoria’s Secret sale, and Twitter tests fake-news warnings

PR Daily

It maintained that the exposed information didn’t contain passwords or financial details, such as credit card numbers. The crisis adds to MGM’s struggling reputation management efforts.

Mattel’s gender-neutral dolls celebrate inclusivity, seniors stereotyped in ads, and eBay and WeWork execs depart

PR Daily

CEO departures in 2019, according to Challenger, more than at the same point in 2008 when the economy was embroiled in the financial crisis. Related reading: 5 common missteps in crisis communication. 3 steps for protecting your organization from a crisis. PR crisis?

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How Your CEO Can Save Your Company’s Image

Critical Mention

When a company faces a crisis, its CEO must step up and restore his or her organization’s PR image in a crisis. Strong leadership and a carefully-crafted crisis communications strategy can help a company recover its image and earn back its audience’s trust.

What We Can Learn From World Cup PR Disasters

Critical Mention

These epic World Cup fails show us what NOT to do when it comes to best PR practices and how to use crisis communication strategies to quickly recover. Being proactive rather than reactive in a crisis enables your team to be prepared for any PR catastrophe that comes your way.

Google ordered to let employees speak out, how PR pros feel about the future of influencer marketing, and WeWork loses comms chief before IPO

PR Daily

Why you should care: How employees talk to each other and the outside world is a crucial piece of your organization’s reputation. WeWork advisors are still evaluating investor appetite for an IPO valuation between $15 billion and $20 billion, according to the Financial Times.

How Do I Handle Negative Online Reviews?

Critical Mention

Writing it to appeal to your target audience also improves your reputation in the long run. With a background working for high-profile clients in the financial, hospitality and technology industries, she’s excited to bring her experience to Critical Mention.

Phil Mickelson and Tiger Woods Teach the World a Little About PR Strategy

Critical Mention

Reputable industry news sources lend credibility to your campaign or story while also expanding your reach. With a background working for high-profile clients in the financial, hospitality and technology industries, she’s excited to bring her experience to Critical Mention.

Boeing axes a top exec, REI takes a pass on Black Friday, and why it’s time to start using AI

PR Daily

Here are today’s top stories: Boeing removes another top exec as crisis continues. Why it matters: Boeing’s current PR crisis is the biggest in its 103-year history, The New York Times reported. The crisis underlines two paramount response lessons.

The Cost of a PR Disaster

Shift Communications

Innovations in technology and the rise of social media make it possible for bad press and controversy to spread virally. United isn’t the only company to feel the financial impact of a scandal like this. The Financial Cost of a Bad Customer Experience.

Our Team

Reputation Us

Before forming ReputationUs, Casey was president of LT Public Relations, directing the strategic communications efforts for corporations, financial institutions and public sector clients. Judy Hutchison has an extensive background in financial services and client relationship management.

The Future of a PR Pro

Critical Mention

With continuous advancements in technology, increasing emphasis on analytics and increasing competition, PR pros need to hone their skills to keep themselves up-to-date. As technology advances, we fear that robots will eventually render some jobs obsolete, including PR.

Why it’s Important to Monitor Trending Topics

Critical Mention

Knowing what trends are going on in your industry allows you to keep up with the latest in marketing strategies and technology. Last but certainly not least, crisis communications is another benefit of following trends.

6 reasons to hold back prank press releases

PR Daily

Though these hoaxes are intended to be harmless, fooling reporters with an untrue press release can be extremely damaging to your reputation and create a host of problems. Your reputation. Don’t forget about your reputation with wire distribution services.

How to Beat Your Competition Using Media Monitoring

Critical Mention

After all, a PR pro’s reputation is based on keeping track of the how the market is progressing and what that means for their company. As technology advances, we fear that robots will eventually render some jobs obsolete, including PR. They’re prepared for a crisis to go viral.

Combating the Fake News Phenomenon

Critical Mention

Believing a source at face value without digging deeper can ultimately harm your company’s reputation and credibility. Even if your company doesn’t have a squeaky-clean record, your PR team can still have an action plan for reputation management.

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Five Ways Social Media Makes your Planning Process More Strategic

PRSay

You may hear about the challenges of technology (yes, they exist) but there are also tremendous benefits. Social media is about people, however, the technology helps to facilitate the great interactions we experience.

Five Tips to Make the CFO of the Company Your BFF

PR Expanded

If you’re in PR, then chances are it’s because the company needs brand awareness, reputation / crisis management, or community, media, financial / analyst or government relations to name a few areas of expertise.

Five Tips to Make the CFO of the Company Your BFF

PR Expanded

If you’re in PR, then chances are it’s because the company needs brand awareness, reputation / crisis management, or community, media, financial / analyst or government relations to name a few areas of expertise.

Lawyering up on Data Protection and Cybersecurity

The Stalwart Blog

Dave Oates: Hey, thanks for joining us for another edition of the Public Relations Security video cast where we talk to experts in all facets of crisis events and crisis management. An interview with Lily Li, Principal of Metaverse Law. .

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Why We’re Looking Forward to PRSA’s Conference This October

Critical Mention

The conference’s theme, communications convergence, is especially appropriate this year as technology continues to advance. PRSA’s 2018 International Conference, taking place next month in Austin, TX is an event PR pros look forward to every year.

Jeep nets Super Bowl ad favor, Victoria’s Secret accused of toxic culture, and Corona Extra clams up amid the coronavirus storm

PR Daily

Instead, consumers will ask why changes took so long and whether the new direction is sincere—or simply a move to evade a hit to your reputation. Cervecería Modelo and Constellation Brands, producers of Corona Extra, are silently weathering the coronavirus crisis.

How to manage online brand hate

PR Daily

While I''m certain she wasn''t pondering online reputation management, Taylor Swift had it right when she sang "the haters gonna hate, hate, hate" in her hit single, "Shake it Off." Reputational and economic damage frequently follow.

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CSR Trends for PR and Media Relations Professionals

Cision

In 2013, a KMPG survey of the top 100 largest businesses in 41 different countries found that 71 percent of these companies report on their CSR performance and more than half include CSR in their annual financial reports. Prepare in advance for crisis.

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Cloudfare dumps 8chan, Walmart won’t bend on guns, and how traditional media leads for decision-makers

PR Daily

The technology company, which provides security websites including the forum 8chan, has ceased to serve the platform, where multiple shooters have bragged about their planned exploits. FREE DOWNLOAD: Keep your cool in a crisis with these 13 tips ].

Overwhelmed PR Pro – How Media Monitoring Can Help

Critical Mention

In a crisis communications situation, they want all the coverage their inbox can handle and some way to sort through it all. Social listening is also vital in crisis management situations. With media monitoring, managing your brand’s reputation becomes that much easier.

Saks, Lord & Taylor tackles data breach with FAQ, reassurances

PR Daily

that specializes in tracking stolen financial data. RELATED: Prepare, protect and promote your organization and brand in a climate of crisis. ]. sensitive financial information on 145.5 If you don’t have a data breach response plan, you should develop one without delay.

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Interview with PRSA’s National Chairman, Anthony W. D’Angelo

Critical Mention

meaning diversity, advocacy, technology and ethics. In technology, we’ve made a half-million dollar investment over three years in PRSA’s digital infrastructure, and have just added a staff position, in order to advance electronic delivery systems of the Society’s services.