When A Privacy Breach Is A PR Crisis: How To Avoid It

ImPRessions - Crenshaw Communications

For most of us, it would be awkward at the very least, but for a public figure or corporation, disclosure of private communications amounts to a full-blown public relations crisis. The unauthorized disclosure of private information is particularly tricky in crisis management terms. These types of crisis events are a bit easier to deal with than the second group because the organization isn’t seen as being responsible for the event.

Facebook launches ‘Privacy Checkup,’ most agencies offer social media services, and Starbucks closes 2,000 stores in China

PR Daily

We wanted this year’s Super Bowl effort to not only raise awareness, but also financial support for the incredible research and innovative treatments happening at the University of Wisconsin School of Veterinary Medicine, where Scout is still a patient. Here are today’s top stories: Facebook launches privacy tool. Why it matters: Along with responding swiftly in the face of a crisis, make sure your messages focus on the people affected by both the crisis and your actions.

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Zoom criticized for privacy and data concerns, Airbnb apologizes and pledges $250M to hosts, and NPR skips April Fools’ Day

PR Daily

Here are today’s top stories: Zoom slammed for privacy concerns and data sharing. As the virtual conference platform’s membership and meeting numbers are sharply rising, so are privacy concerns. However, convenience doesn’t negate people’s right to privacy. Disclose how you’re using data and make sure you’re following privacy best practices before you’re forced to do so through regulations (some of you might already be, through Europe’s GDPR). CRISIS DAILY NEWSLETTER.

PR Lessons From The Bungled Equifax Crisis

ImPRessions - Crenshaw Communications

Public relations people like to talk about anticipating or “getting in front of” a crisis; in fact, for a taste of a real-life crisis simulation, check out this stress-inducing story by The New York Times ‘ Sapna Maheshwari. Sometimes it’s a struggle just to mitigate the damage in the days and weeks after a crisis blows up. And what can we learn from how Equifax handled the crisis? This is what top PR professionals and crisis experts are paid for.

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What You Don’t Know About Malaysia Airlines and How They’ve Handled the Crisis of Flight MH370

Melissa Agnes

By Judith Delaney, Attorney and member of Agnes + Day’s Crisis Intelligence Team. As part of my contribution to the Agnes + Day team I have the opportunity to share with you developments around the world relating to protecting the privacy of all people when they either voluntarily or out of necessity, like purchasing an airline ticket, provide their personal and private information via digital platforms. Better understanding the crisis of flight MH370.

Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. But why be afraid of big government when we freely provide our life story to social networks and give up our privacy to airlines in return for a bribe of a few more air miles. Our notions of privacy and confidentiality will be challenged.

Learning From Past Crises to Navigate Post-COVID-19

Reputation Us

When it comes to navigating crisis, I have been in the eye of many storms. As the president of ReputationUs and with 28 years of experience behind me, I have been striving to refine the art of managing corporate reputations during a crisis into a well-honed specialty. But when it comes to crisis communications and reputation management, I believe they can learn plenty from previous crises to navigate us through this pandemic. Q: What should my crisis team be focusing on?

New Fronts in Crisis Management

Flatiron Communications

There was a day not too long ago when a growing media storm served as the primary catalyst to spur a company’s crisis team into action. A string of bad stories in and of itself literally defined a crisis. Negative media coverage can still hurt a company, but the fragmentation, politicization and ephemeral nature of news have shifted the impetus for a crisis elsewhere – namely to regulators and attorneys general.

In earnings call, Facebook discloses $3-5B in fines—and Wall Street yawns

PR Daily

Facebook says it is preparing to pay a hefty fine to the Federal Trade Commission for privacy violations stemming from the Cambridge Analytica scandal. The company made the announcement coinciding with a positive earnings report where the company demonstrated revenue growth and promised to continue its structural reorganization towards privacy. RELATED: Learn how to prepare, defend and promote your organization during a crisis. ]. Crisis Communications Social Media Facebook

Addressing media inquiries when an employee has coronavirus

PR Daily

See what you can personally do to help them or their families during this time of crisis. All companies should have a crisis communications policy in place. Say as much as you can without jeopardizing the privacy of the worker. If you are a lawyer, financial expert, real estate professional, or healthcare provider, you might have good advice to share with the public.

Zoom chief focuses on winning back trust, Hobby Lobby closes and furloughs most employees, and Apple makes COVID-19 face shields

PR Daily

Good morning, communicators: Agency Berlin Cameron launched an effort to help small business owners struggling to stay afloat during the current crisis. How can you share your skills and expertise to help those struggling with their crisis responses? Following backlash over data sharing and privacy concerns, Zoom has been scrambling to fix its default settings to regain consumer trust and stop “Zoombombing” incidents. CRISIS LEADERSHIP BOARD.

Virgin Media, T-Mobile and more disclose data breaches; YouTube demonetizes ‘coronavirus’; and Tito’s Vodka corrects a COVID-19 fallacy

PR Daily

T-Mobile also announced a data breach that exposed customers’ financial and personal information. Your financial information (including credit card information) and Social Security number were not impacted. Data privacy and protection are extremely important to Princess Cruises and the company regrets this incident. Many organizations are hesitant to comment on the COVID-19 outbreak, so as not to seem opportunistic during a public health crisis.

Popeyes’ chicken sandwich gooses profits, Google’s HR exec steps aside, and Tyson lays off 500

PR Daily

ABC 7 KATV reported : “We have an ongoing focus on financial fitness to make sure our business remains competitive. Rakuten told Motherboard in an email this was introduced to comply with the California Consumer Privacy Act (CCPA). Though Edison declined to comment, Foxintelligence executives argued that its methods strike a balance between delivering value and respecting users’ privacy.

Google, Microsoft and Verizon challenge Zoom, retail sales decline to new low, and PlayStation launches ‘Play at Home’ campaign

PR Daily

Meanwhile, Zoom has turned to security consultants and privacy experts to fix its security issues and fix its image following a slew of negative headlines and “Zoombombing.”. Play At Home has two components: first, providing free games to help keep the PlayStation community entertained at home; and finally, establishing a fund to help smaller independent game studios who may be experiencing financial difficulties continue building great experiences for all gamers.

Tips for Pitching to the Media

Critical Mention

They’re capitalizing on being extraordinarily relevant and piggybacking on the data privacy lawsuit Facebook is currently facing. With a background working for high-profile clients in the financial, hospitality and technology industries, she’s excited to bring her experience to Critical Mention. Blog Communications Crisis Communications PRIn business, there’re amazing, good, bad and terrible product and service pitches.

CVS shuts down photo site due to potential breach

PR Daily

[link] CVS is the latest in a long line of retailers having to break the hard news of a potential credit card information breach, but its crisis is more focused than others. Customers who provided credit card information for transactions on CVSPhoto.com are advised to check their credit card statements for any fraudulent or suspicious activity and to call their bank or financial institution to report anything of concern.

Instagram offers ‘Product Launch’ stickers, Credit Suisse’s COO departs over spying scandal, and how communicators will use email in 2020

PR Daily

The invasion of Khan’s privacy along with other mysterious aspects of the incident have caused a scandal prompting Bouée’s departure. Why it matters: When addressing a crisis, it can help to acknowledge the problem in plain terms. Why you should not avoid confrontation in a crisis. Crisis communicators must be ready to lean on their employees and share employee stories to show the humanity behind the brand.

Aetna ‘envelope error’ results in class-action HIPAA lawsuit

PR Daily

alleging the company violated the privacy of its customers by sending many of them letters through which the phrase “filling prescriptions for HIV” was visible through envelope windows. Aetna was notified of the situation on July 31, after which it mailed a letter notifying patients of the breach of their privacy. FREE GUIDE: 13 tips for preparing for a crisis ]. This is an unacceptable breach of privacy, and appears to violate federal and NY laws.

5 Strategies to Prevent Security Breaches

Reputation Us

Meanwhile, “Healthcare executives must consider another potent, and often more far-reaching risk of suffering a mega-breach,” explains Casey Boggs, president of LT Public Relations, a communications firm that specializes in healthcare, legal and crisis communications. Advance preparation and understanding can help your hospital manage a crisis. Strategy #2: Have a Crisis Communications Plan that Includes Social Media. 5 Strategies to Prevent Security Breaches.

Google races to shutter Google+ after huge second data breach

PR Daily

FREE GUIDE: 3 things you (probably) didn't know about crisis communications ]. We have always taken this seriously, and we continue to invest in our privacy programs to refine internal privacy review processes, create powerful data controls, and engage with users, researchers, and policymakers to get their feedback and improve our programs. We will never stop our work to build privacy protections that work for everyone.

Who Were The PR Winners And Losers of 2017?

ImPRessions - Crenshaw Communications

But blockchain is seen as “having the potential to reshape the global financial system and possibly other industries,” according to Bloomberg. Yet as often happens, the crisis gave Uber the chance to turn the corner on its troubles by replacing founder and CEO Travis Kalanick. New CEO Dara Khosrowshahi was quickly beset with a fresh crisis, though, when news came out that Uber covered up a 2016 hack.

Lawyering up on Data Protection and Cybersecurity

The Stalwart Blog

Dave Oates: Hey, thanks for joining us for another edition of the Public Relations Security video cast where we talk to experts in all facets of crisis events and crisis management. Metaverse Law focuses exclusively on data privacy and cybersecurity, so I help businesses with their compliance obligations under these new privacy and cybersecurity rules, bring in third parties to assess the security systems and help them deal within an instant.

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7 times to turn down a media interview

PR Daily

Employee, client or patient privacy will be breached. In a reputational crisis, you might lose more by not divulging proprietary information. As in any crisis, you have to analyze all possibilities, including divulging competitive information. Sometimes the reputational damage caused by silence is greater than the financial damage of future lawsuits. This story originally ran on PR Daily in September 2014.

As public trust ebbs, workers turn to employers for info and assurances

PR Daily

Employees and consumers alike want chief executives to take a vocal stand on social and workplace issues such as climate change, diversity and inclusion, immigration, income equality, ethical use of technology (privacy and data security) and so on, and for their actions to bolster those stands, he said. “If Beyond that, 90% say businesses must protect the welfare—both physical and financial—of their employees at all costs, regardless of the impact on the bottom line.

Facebook has historic stock drop in wake of scandal

PR Daily

Even social media behemoth Facebook isn’t impervious to a PR crisis. David Wehner, Facebook’s chief financial officer, said on Wednesday that the company’s decision to give its users “more choices around data privacy” following the Cambridge Analytica. FREE GUIDE: 3 helpful tips for your crisis comms prep ]. The platform’s executives have been struggling to regain trust and repair its reputation in the wake of its Cambridge Analytica scandal.

30 jobs in the PR and marketing world

PR Daily

Candidates should have experience with brand storytelling, crisis management and media training. Client engagement and communications manager—Manulife Financial (Canada). Privacy, cyber crime and dark Web reporter—San Francisco Chronicle (California). For lovers of aquatic animals and conservation initiatives, Shedd Aquarium in Chicago is the place to be.

How Your CEO Can Save Your Company?s Image

Critical Mention

When a company faces a crisis, its CEO must step up and restore his or her organization’s PR image in a crisis. Strong leadership and a carefully-crafted crisis communications strategy can help a company recover its image and earn back its audience’s trust. If Facebook had immediately taken action and disclosed what it knew as soon as it became aware of the incident, it could have taken steps to protect user privacy and resolved the issue.

8 data protection tips for PR pros

PR Daily

After all, PR professionals often have access to important files like drafts of press releases yet to be distributed or spreadsheets with sensitive information on company financials. If not, that could lead to a major crisis. Creating strong passwords can go a long way in protecting your privacy. Does your company have formal written policies and procedures for both privacy and security, approved by management and published and communicated as appropriate to all employees?

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Dior’s China dustup, Dunkin’s CMO departs, and Vatican introduces a digital rosary

PR Daily

A simple mistake that might seem insignificant can quickly cause a large PR crisis. Report: Consumers say tech companies can do better on privacy and more. Related reading: Kraft Heinz grapples with botched financial results and CMO departure. Also: Virgin Galactic hits marketing best practices, social media stats reveal opportunities for podcasting, Starbucks Japan debuts Instagram-worthy beverage, and more.

Should the U.S. have Google’s “Right to be Forgotten” too?

David PR Group

“Initially what we are seeing is the right to correct outdated personal records such as private information, phone numbers, financial details, address, current employment, etc. ” While this news is biggest in Europe, it also affects the ongoing debate in the United States about privacy and information posted on the Internet about private U.S.

Avast scrambles after data-collection reports, Boston Market’s bawdy Twitter fail, and emoji become more inclusive

PR Daily

I firmly believe it will help Avast focus on and unlock its full potential to deliver on its promise of security and privacy. Why you should care: Evaluate your data-collection methods and ways you use consumer data now, before you’re forced to comply with regulations or you become the focus of a privacy crisis (whether of your own making or by association).

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3 Landmark Studies that Sum Up the State of Creativity for the CMO [UML]

Sword and the Script

He summed it up: “The relationship between creative and digital is being rocked by an intense industry focus on data, artificial intelligence and privacy.”. For example, the financial crisis in 2008 spurred corporations to reduce the number of law firms they use (big companies can easily have 100 law firms) in favor of boosting headcount in corporate legal departments and bring more legal work in-house over the course of a decade.

Apple chief defends rejection of FBI court order

PR Daily

On Tuesday, Apple’s crisis and PR teams made quick work of announcing the brand’s refusal. RELATED: Keep your cool in a crisis with these 13 tips. The New York Times reports that Apple is ready to face off against government authorities: The move sets up a legal showdown between the company, which says it is eager to protect the privacy of its customers, and the law enforcement authorities, who say that new encryption technologies hamper their ability to prevent and solve crime.

Twitter touts reform as the key reason for its recent success

PR Daily

Social media companies have been under pressure over privacy concerns and political influence activity. Something where you see a blending of performance and brand is the Star Trek ad that Disney is running right now, where I click through to make sure that I’d be notified when more information was available about the next Star Wars,” Twitter Chief Financial Officer Ned Segal told analysts. elections and efforts under way to respond to the opioid crisis.”

Mark Zuckerberg’s Voice and Free Expression Speech Analysed and Commented

Doctor Spin

We face real issues that will take a long time to work through — massive economic transitions from globalization and technology, fallout from the 2008 financial crisis, and polarized reactions to greater migration. While our services, like WhatsApp, are used by protesters and activists everywhere due to strong encryption and privacy protections, on TikTok, the Chinese app growing quickly around the world, mentions of these protests are censored, even in the US.

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Mark Zuckerberg’s Voice and Free Expression Speech Analysed and Commented

Doctor Spin

We face real issues that will take a long time to work through — massive economic transitions from globalization and technology, fallout from the 2008 financial crisis, and polarized reactions to greater migration. While our services, like WhatsApp, are used by protesters and activists everywhere due to strong encryption and privacy protections, on TikTok, the Chinese app growing quickly around the world, mentions of these protests are censored, even in the US.

Viral 40

Mark Zuckerberg’s Voice and Free Expression Speech Analysed and Commented

Doctor Spin

We face real issues that will take a long time to work through — massive economic transitions from globalization and technology, fallout from the 2008 financial crisis, and polarized reactions to greater migration. While our services, like WhatsApp, are used by protesters and activists everywhere due to strong encryption and privacy protections, on TikTok, the Chinese app growing quickly around the world, mentions of these protests are censored, even in the US.

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Walmart garners backlash for pro-gun shirts, Olive Garden offers lifetime pasta pass, and 70% of employees want job training

PR Daily

Related reading: In a crisis, beware the false memory phenomenon. Why you should not avoid confrontation in a crisis. Walmart KOs violent-video displays but keeps guns, Uber spins bad financials, and blackface at Belgium’s Africa Museum draws ire. Why it matters: Though Google continues to struggle with antitrust and privacy concerns, the feature does offer opportunities for savvy communicators looking to attract more candidates and boost brand recognition.