NewsWhip

OCTOBER 21, 2020

It’s called Crisis Dashboard , and it will enable both communicators and journalists to unpack, in real time, all the public dimensions of any acute news event. The Crisis Information Gap. Crisis Dashboard. The Crisis Dashboard changes this. For global companies, reputation is the new gold.

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Prohibition

JANUARY 17, 2022

Social media is an increasingly important element in a successful crisis management approach. With the recent increase in the use of social media in crisis situations, organisations across all sectors need to understand the benefits of incorporating it into their crisis plan. What is Crisis Management?

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Onclusive

MAY 31, 2018

A crisis can be one of the most difficult situations in a CEO’s career. Crisis preparedness and internal education can aid you before a crisis hits, and having the right monitoring and measurement tools in place can provide you the insights you need throughout a crisis. A tale of two CEOs. Source: AirPR Software.

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Crisis Data Software Privacy 191

Melissa Agnes

OCTOBER 20, 2014

As Twitter has its emergency alert system , and Google offers a crisis response resource , Facebook has recently launched an emergency check-in tool, called Safety Check. Safety Check provides a “a simple and easy way to say you’re safe and check on others” on Facebook in a natural disaster.

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Cision

APRIL 25, 2017

Carvin is the point person in a partnership that began in December 2016 between the AP and Facebook that illustrates some of the efforts the AP is undertaking to scrub misinformation from readers’ views. Facebook focuses on the content that is patently untrue, but the AP is not bound by these limitations in their checks.

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ImPRessions - Crenshaw Communications

SEPTEMBER 29, 2017

Is the Russia scandal an ultimate comeuppance for Facebook? voters, I was initially skeptical about any real impact on Facebook’s reputation or its business. Facebook has weathered many storms in its 13-year history. Facebook has weathered many storms in its 13-year history. Today that idea isn’t so crazy.

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Facebook Reputation Mobile Privacy 157

Garrett Public Relations

OCTOBER 5, 2018

Another week – and more brands in crisis. This week, we have Facebook, Tesla and GE, all major entities which find themselves in the midst of chaos, as well as Oregon winemakers who face an unprecedented crisis. Which brands will excel in crisis management?

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Cision

MAY 1, 2017

Facebook Live Video is an unanticipated content juggernaut. In a recent Facebook post , Facebook VP of Product, Fidji Simo revealed that 20% of all videos posted to Facebook are Live Videos and that Facebook Live Video watch times have increased 400% year-over-year. But first….

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Video Facebook Retail How To 197

Melissa Agnes

MARCH 13, 2014

By now, we’ve all heard of the terrible crisis Malaysia Airlines is facing with flight MH370 appearing to have vanished out of thin air with over 200 passengers and crew members aboard. So how is Malaysia Airlines handling this crisis? A Look at Malaysia Airlines’s Crisis Communications.

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Garrett Public Relations

OCTOBER 19, 2018

In this week’s PR Crisis of the Week column, we look at a brand that made its crisis worse by sharing misinformation, a brand who can’t seem to do anything right and a brand who’s been in this column more than any other brand. Here we go: AT&T I often joke that since I launched […].

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PR News

FEBRUARY 7, 2018

director, risk & crisis communications practice at Hill+Knowlton Strategies, has a favorite aphorism about crisis management: “If you treat a bad day like a crisis, you’ll turn it into one. And if you treat a crisis like a bad day, you’ll make it worse.” The post Jim Carrey Wants You to Dump Facebook.

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Crisis Facebook Crisis Management Crisis Communications 88

PRSay

JUNE 30, 2021

News spread quickly on social media and residents marked themselves “safe” on Facebook. This crisis could have occurred earlier in the weekend at a Juneteenth observance or at any number of festivals, fairs and other public events in any community across the country. A comprehensive crisis communications plan is a necessity.

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Melissa Agnes

APRIL 11, 2018

Unfortunately for Facebook, the Cambridge Analytica crisis it is now managing is the direct result of an issue that went mismanaged for years. Facebook’s missed opportunity. Facebook was well aware of this reality—as is Google, and Twitter, and all the other social media networks and apps that are leading the way.

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5W PR

JUNE 25, 2021

Recently, the social giant Facebook announced that it would start testing ads inside its virtual reality system Oculus Quest. Sometime later, Facebook started putting up ads inside some of the virtual reality apps offered in the Oculus Quest device.

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Agility PR Solutions

SEPTEMBER 26, 2018

The post The Facebook crisis: When to respond—and by that we mean, don’t appeared first on Agility PR Solutions. These days, it seems as if positive news is hard to find from the moment you log on, and no matter how much one person argues, views are rarely changed […].

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ImPRessions - Crenshaw Communications

MAY 15, 2018

A crisis situation presents abundant challenges for public relations and business leaders, not the least of which are the critical first communications. Five crisis PR first responses. Facebook dodges blame. The first statement in crisis response carries great importance, because it sets the tone for what will follow.

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Crisis Privacy Airlines Facebook 136

Axia PR

JUNE 24, 2020

In most cases, Facebook can be a delightful asset to your company, generating goodwill between you and your customers or generating strong leads that allow the inbound marketing strategy to fall perfectly into place. However, at times, Facebook can breed negativity. When that happens, you don’t want to waste time being unprepared.

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Facebook How To Strategy Company 125

PRSay

MARCH 9, 2017

To be an expert in crisis communications you have to move your organization at the speed of Twitter when “it” hits the fan. As employees ran for safety, one stopped to take a photo of the fireball, then sat in his Ford F150 and created a Facebook page. It’s time to face the music. Within minutes he posted a video to the web.

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Melissa Agnes

AUGUST 14, 2014

I’m always interested in seeing what’s being studied in universities these days, as well as the academic’s approach to the theoretical side of crisis communication, and so this day of observation and interaction was very fascinating for me. In terms of the crisis communication research.

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Stephen Waddington

MARCH 29, 2020

I’m muddling through the COVID-19 crisis, just like you, but I am starting to think about what might come next. Is it possible to have a good crisis? My wife shared a post on Facebook with me last night. Please use Twitter and messaging tools such as Facebook Messenger and WhatsApp with care.

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Melissa Agnes

SEPTEMBER 9, 2014

While your team gets to the route of the problem, the clock continues to tick and the news of the crisis continues to spread. Put the crisis to bed as quickly as possible, while suffering the least amount of negative repercussions to the organization’s reputation and bottom line. The reality is that a crisis is a nightmare.

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NewsWhip

OCTOBER 30, 2019

We’ve covered the pharmaceutical industry in depth before , but which brands are getting high engagement on Facebook and how has media covered them in 2019? The narrative this year seems to be following stories from previous years, detailing pharma’s involvement with the US opioid crisis and the varied repercussions.

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Pharmaceuticals Facebook Company Analytics 111

Cision

AUGUST 30, 2016

A few years ago, many of us would not have envisioned a world where Twitter, Facebook Live and large-scale community gatherings would have such an impact on the way crises develop. Yet, this is our world today and our “new normal” as communicators and crisis management teams. Update the contact list. Take the initiative and start one.

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The Stalwart Blog

JANUARY 5, 2020

I actually found myself as my own Crisis PR client to start 2020. Let me explain, I put this Facebook photo up on my page during the holiday season and, admittedly, got a lot of laughs from other veterans like myself. He wound up unfriending me on Facebook. On Day One of the New Year, I picked up a new client.

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Melissa Agnes

SEPTEMBER 16, 2014

Editor’s Note: This is a great blog post that gives you an overview of what you can do, right now, to prevent a crisis. A social media manager loses their temper in a customer service post on Facebook. But, are they a crisis? How to avoid a public relations crisis. Facebook isn’t Twitter, right?

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Social Media Crisis Training Media 239

Melissa Agnes

FEBRUARY 16, 2016

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure. Step 1: Identify your stakeholders.

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5W PR

AUGUST 16, 2020

The acceleration of social media has added to the challenges of crisis communications, an impact that a Pentland Analytics study says has doubled the impact on shareholder value. Equally shocking, a Facebook organic page only reaches 2.6% If anyone with a Facebook account co-opts your messaging, you lose your voice. Be prepared.

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Melissa Agnes

AUGUST 17, 2014

Welcome to episode #011 of The Crisis Intelligence Podcast, with Melissa Agnes and Tim Burrows. The lack of communication on behalf of the Ferguson Police Department and the St-Louis County Police Department has lead to a disastrous crisis that has resulted in repercussions that they’ll be left to face for a long time to come.

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NewsWhip

APRIL 29, 2021

Angry Facebook reactions to the announcement. Facebook reactions were a key indicator in gauging how the public felt about this announcement. The top Facebook post came from Real Madrid , where their announcement of the Super League saw 261k engagements. The European Super League PR Crisis.

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Melissa Agnes

SEPTEMBER 4, 2018

The YouTube Shooting Crisis: How Mountain View Police Department quickly regained control of the narrative that was going viral against their agency. This episode explores: How a Crisis Ready organizational mindset prepared MVPD for this moment before it happened. Follow and connect with MVPD on social: Facebook.

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Melissa Agnes

JUNE 12, 2014

Two years ago this month, Rich Klein , Jonathan Bernstein and I started a weekly Google Hangout where we would discuss the latest and hottest crisis trends and crises in the news. We named it, The Crisis Show. I was honored when Rich invited me back on the show to celebrate The Crisis Show’s two year anniversary.

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Melissa Agnes

JANUARY 14, 2015

For example: Facebook has Safety Check , an Emergency “Check-In” Tool. Google has a Crisis Response Resource to help find missing people in the wake of natural disasters. And now Facebook has added a new collaboration to their list. Yesterday, Facebook introduced AMBER Alerts on Facebook. Bravo, Facebook!

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Facebook Crisis Management Crisis Mobile 140

Melissa Agnes

JUNE 15, 2014

Welcome to episode #002 of The Crisis Intelligence Podcast with Melissa Agnes and Isaac Griberg of the ICRC. The International Committee of the Red Cross (ICRC) is doing ground-breaking things when it comes to leveraging social media for crisis communications and emergency management. Or on Facebook. Check out their website.

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Melissa Agnes

AUGUST 13, 2014

It worries me when crisis communication professionals are still advising their clients to avoid social media in a crisis. Braud says: “Stop trying to fight the crisis on social media.” ” It’s not about fighting the crisis on social. It is difficult to Facebook post your way out of a crisis.

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Shift Communications

DECEMBER 11, 2014

This week, Facebook enabled the ability for everyone to search posts. Much like Google, you can head to Facebook and use the search bar to find old posts. When you’re managing a crisis, eventually that crisis dies down and you can move forward. Facebook SEO. First image credit: The Facebook Blog.

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Melissa Agnes

JUNE 29, 2014

Welcome to episode #004 of The Crisis Intelligence Podcast, with Melissa Agnes and Rob Burton. Crisis simulations are the best way to prepare your team for a crisis and to strengthen your existing crisis plan. … It’s just another discussion to make you that much more crisis intelligent. Or on Facebook.

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Melissa Agnes

SEPTEMBER 28, 2014

Welcome to episode #017 of The Crisis Intelligence Podcast, with Melissa Agnes and Thanh Nguyen. At the time, he started with Facebook, and today Garden Grove Fire Department is actively engaging their audiences on Facebook, Twitter and PulsePoint – and these accounts have proven to be invaluable in times of crisis and emergency.

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