Kraft Heinz grapples with botched financial results and CMO departure

PR Daily

The company said findings from an internal investigation, which revealed some employees had fabricated numbers, wasn’t ‘quantitatively material’ to its finances. CNBC reported : Outgoing CEO Hees announced Luz’s departure in an internal email to employees this past Tuesday.

Walmart KOs violent-video displays but keeps guns, Uber spins bad financials, and blackface at Belgium’s Africa Museum draws ire

PR Daily

billion during this year’s second quarter—which, besides Kraft Heinz, General Electric and Newell Brands—is more than the remaining S&P 500 companies lost within their entire 2018 financial year reporting.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Why you should talk to your employees first in a crisis

PR Daily

Yet the moment you felt you were in the clear, the crisis began. A few reporters saw the tweet and started reaching out to more employees. One reporter, after verifying that the employee worked there, but without talking to him, quoted the tweet on his 6 p.m.

4 steps to reduce a hospital social media crisis

PR Daily

Altimeter defines a social media crisis as “a crisis issue that arises in or is amplified by social media and results in negative mainstream media coverage, a change in business processes, or financial loss.” Employees appreciate having clear social media guidelines.

In a crisis, beware the false memory phenomenon

PR Daily

When responding to a crisis event, PR pros must be careful to avoid mental mistakes. This is an important question for brand managers to consider, particularly those weathering a crisis. RELATED: Boost your employee communications, PR and social media prowess at Microsoft HQ ].

Crisis 152

3 ways PR pros can weather a crisis and come out on top

PR Daily

When handled the right way, an outstanding crisis response can repair lost trust, diminish skepticism and bolster the organization’s image for what lies ahead. Inform your employees first. “An Letting your employees know what’s going on doesn’t require a lengthy message.

Crisis 167

Responsible communication leadership: putting employees first

PR Conversations

Following the financial crisis in 2008, management thinkers and others have rightly questioned the role of business leaders in society. It seems that shareholder greed trumps employee and common interests. care for employees; and. Giving employees a say about what goes on.

CVS and Walgreens join anti-gun trend, Forbes admits gender bias in innovators list, and why many employees criticize your brand

PR Daily

Good morning, PR pros: Nissan still hasn’t found the bottom of its leadership crisis : CEO Hiroto Saikawa resigned Monday. The struggle highlights the importance of good governance and shows how top executive pay can quickly become a PR crisis.

Texas-Sized Crisis: 7 Steps to Communicating During a Disaster

Reputation Us

Texas-Sized Crisis: 7 Steps to Communicating During a Disaster. One of the best outcomes of thinking about a crisis before it happens is the chance to consider your credit union’s strategy in advance. Now is the time to deploy the crisis plan that your credit union has (hopefully!)

Employees Are Your Company’s Voice

Prezly

In the past few years, employee advocacy has become the new buzzword in human resources. Encouraging your employees to be your champions could be the perfect answer as journalists increasingly seek out real stories on social media. Trust your employees.

Target raises employee wages, pays out breach settlement

PR Daily

did quote Target Chief Financial Officer John Mulligan’s conference call from earlier this month, in which he said: “Fixating on some single number to us, on an average number is unimportant. Following in the footsteps of Walmart , T.J.

How communicators can change their organization’s objectives

PR Daily

Throughout the past century, business leaders have debated whether a corporation should pursue, as its sole goal, profit for shareholders and owners or more complex, diverse benefits to employees and society. . Your main constituencies are your employees, your customers and your products.”.

Repairing Trust: Reputation Management and Crisis Communications

Shift Communications

How do we know what to fix in a PR crisis? In previous posts, we’ve shared the basic crisis triangle : Respond with knowledge, speed, and ownership. To develop a more effective crisis communications strategy, we need to understand trust. When a crisis occurs, it’s generally because of two very broad reasons: something we’ve said, or something we’ve done. What constitutes a crisis in each branch of trust, in each of the cores?

How—and why—to trust your employees to talk about your brand online

PR Daily

Employee advocacy is taking corporate communications by storm. Encouraging employees to be your organization's champions could be the perfect answer to journalists increasingly seeking real stories on social media. WHITE PAPER: Want better employee engagement?

When A Privacy Breach Is A PR Crisis: How To Avoid It

ImPRessions - Crenshaw Communications

For most of us, it would be awkward at the very least, but for a public figure or corporation, disclosure of private communications amounts to a full-blown public relations crisis. The unauthorized disclosure of private information is particularly tricky in crisis management terms.

Memorial Sloan Kettering angers stakeholders with tepid crisis response

PR Daily

According to an analysis by ProPublica and The New York Times, Baselga did not follow financial disclosure rules set by the American Association for Cancer Research when he was president of the group. What do you think of the hospital’s crisis response, PR Daily.

Crisis 120

Credit Union Times: CU Crisis Planning Essential

Reputation Us

The Credit Union Times interviewed CU crisis experts, including LT Public Relations ‘s Casey Boggs, for the August 31st cover story (below), “Credit Union Crisis Planning Essential.” ” If your financial institution is in need to safeguard itself and its reputation from potential issues, we’d welcome your outreach: PR@LTpublicrelations.com. Credit Union Crisis Planning Essential. You developed a crisis communications plan?’

Walmart pushes back on gender bias claims, digital marketing is rising, and WeWork’s CEO apologizes for IPO debacle

PR Daily

The superstore retailer has been hit again with complaints about unfair compensation of female employees. So far, Walmart’s crisis response has failed to wow the critics. What has been the top crisis in 2019? PR pros: What in your opinion was the biggest PR crisis of 2019?

Film 113

Away chief is out over toxic culture, Morgan Stanley to cut 1,500 jobs, and KFC’s chicken-scented Yule log sells out fast

PR Daily

Also: Social media managers tweet parodies of viral art installation, this year’s PR winners and losers, remote employees are more productive, and more. Why it matters: Though internal communications are meant for employees’ eyes, those messages could wind up in external channels.

Texas-Sized Crisis: 7 Steps to Communicating During a Disaster

Reputation Us

One of the best outcomes of thinking about a crisis before it happens is the chance to consider your credit union’s strategy in advance. But honesty, if you are a credit union in Texas, the situation is beyond the point of preparing for a crisis. Now is the time to deploy the crisis plan that your credit union has (hopefully!) In a crisis, communication is key. You may want to consider crisis-specific communications training going forward.

Employees – Hiring, Training, Leading – is this Boring Or…?

PR Fuel

Below are some thoughts on employees, and the “boring” work of creating a business that succeeds with both engaged customers and employees – enjoy! Your customer service agents are your front line employees. Do you have a new employee training process in place?

6 ways to handle a PR crisis

PR Daily

From operational breakdowns, financial scandals and hacked servers to rogue employees choosing to air their grievances in public, no organization can consider itself immune. Crisis management plans are how organizations mitigate the damage from these threats.

3 things every organization should do before a crisis strikes

PR Daily

Mistakes, misunderstandings, accidents, product failures and employee misconduct are all risks that organizations face regularly. If managed especially well, few outside your crisis response team will even know anything happened. RELATED: Keep your cool in a crisis with these 13 tips.

Crisis 120

4 steps to reduce a hospital social media crisis

PR Daily

Altimeter defines a social media crisis as "a crisis issue that arises in or is amplified by social media and results in negative mainstream media coverage, a change in business processes, or financial loss." Employees appreciate having clear social media guidelines.

5 Incredible Examples of Content Marketing From Banks and the Finance Industry

Contently - Strategy

If you’re a content marketer at a financial institution, you’ve been asked to fulfill a particularly bright promise: not only do you need to establish a trusting relationship with your audience, but you need to develop a voice entertaining enough to make your bank stand out.

Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. Doing right by your employees.

VW’s crisis continues with executive’s arrest

PR Daily

Additional employee arrests might be on the horizon, despite a deal that VW is working to complete with the U.S. RELATED: Keep your cool in a crisis with these 13 tips.]. It is unclear which employees — above or below Mr. Schmidt — the government believes were involved.

Snapchat’s exclusive shows, Mountain Dew’s map flub, and Norwegian chief’s departure

PR Daily

Also: Delta applauded for replying to a troll, employees split on political expression policies, and 7-Eleven’s precisely timed Slurpee giveaway. As more executives and employees wade into political discussions, more organizations are looking at instituting political expression policies.

Competitor in crisis? Here’s how to avoid guilt by association

PR Daily

A new survey, conducted by Aspiration , shows that one company’s PR crisis can damage the reputations of its competitors. It found that Wells Fargo is the least trusted bank, with 44 percent of Americans trusting it less than other financial institutions.

TikTok’s ads anger influencers, Instagram tests ‘Group Story’ feature, and Houston Rockets apologize for Hong Kong tweet

PR Daily

Also: Brand managers can do better at monitoring reputation, Unilever vows to ditch plastic, and HSBC to lay off 10,000 employees. Related reading: Hong Kong seeks to hire PR crisis firm—but finds no takers. HSBC to lay off up to 10,000 employees.

Groups 113

New Fronts in Crisis Management

Flatiron Communications

Not too long ago, positive change inevitably occurred following an embarrassing news report of a company behaving badly, e.g., shafting its employees out of their justly earned wages. A string of bad stories in and of itself literally defined a crisis.

8 ways PR pros can prepare for a ‘Trump crisis’

PR Daily

In addition to financial, technological and natural crises, crises of deception, workplace violence, self-inflicted crises and crises of malevolence, companies now must contend with the Trump crisis. Prepare your crisis team. Use employee advocates carefully.

What You Don’t Know About Malaysia Airlines and How They’ve Handled the Crisis of Flight MH370

Melissa Agnes

By Judith Delaney, Attorney and member of Agnes + Day’s Crisis Intelligence Team. Non-compliance with the Act may result in penalties to an organization ranging from financial to legal criminal liabilities, inclusive of incarceration.

Walmart garners backlash for pro-gun shirts, Olive Garden offers lifetime pasta pass, and 70% of employees want job training

PR Daily

Related reading: In a crisis, beware the false memory phenomenon. Why you should not avoid confrontation in a crisis. Walmart KOs violent-video displays but keeps guns, Uber spins bad financials, and blackface at Belgium’s Africa Museum draws ire.

Top 3 Things to Resolve Before a Crisis Strikes

Beyond PR

Mistakes, misunderstandings, accidents, product failures, and employee misconduct are all risks that businesses face regularly. If managed especially well, few outside your crisis response team will even know something happened. What to do during the onset of a crisis.

J&J disputes investigation into asbestos in its baby powder

PR Daily

What do you think of Johnson and Johnson’s crisis response, PR Daily readers? Crisis Communications Media Relations PR brand reputation crisis communication crisis response Johnson & Johnson Johnson & Johnson asbestos Johnson & Johnson baby powder Johnson & Johnson lawsuit

Stockholders in the Corporate Family – or contemporary activists?

PR Conversations

The 1980s was the boom period decade for the financial PR sector – making Chases’ chapter seem genteel in comparison: What should be the goals of a program for stockholder relations: Simply put, the aim should be to cultivate the investor’s friendliness and loyalty to his company.

PR crises that have defined 2019

PR Daily

There are four months left in 2019, but it already feels like we’ve witnessed a year’s worth of scandal and crisis. Have a crisis communications plan. Boeing and the 737 Max crisis. Crisis Communications Media Relations PR Industry Social Media Storytelling

Dogs drive online engagement for UPS, Girl Scouts offer cookies with a message, and Facebook defends stance on political ads

PR Daily

The accounts’ continued high engagement numbers attest to the power of employee ambassadors and organically grown online communities.

Managing an Online Reputation – A practical book for dealing with a social media crisis

Norton's Notes

I read it over the Christmas holidays whilst watching far too many movies and drinking too much beer, it is one of the first books that has been outreached to me, that genuinely interested me, as I felt the outreach was well targeted because I love online crisis management and cover it quite a lot here on the blog. Books Crisis Management Reviews Book Reviews Charlie Pownall crisis management online crisis management