Instacart, Amazon employees strike over COVID-19, Macy’s furloughs employees, and Google thanks health care workers in video

PR Daily

The video, which has been watched nearly six million times in less than two days, is accompanied by this message: As the world faces an unprecedented health crisis, we thank the entire healthcare community for sacrificing so much to save so many. Don’t treat your employees as commodities.


Kraft Heinz grapples with botched financial results and CMO departure

PR Daily

The company said findings from an internal investigation, which revealed some employees had fabricated numbers, wasn’t ‘quantitatively material’ to its finances. CNBC reported : Outgoing CEO Hees announced Luz’s departure in an internal email to employees this past Tuesday.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

How offering historical context helps in a crisis

PR Daily

Your crisis communications should be able to lean on your past record. Context proves an organization’s resilience, its ability to navigate rough seas and manage through a crisis. VIRTUAL EVENT: Keep employees informed, engaged and inspired ].


COVID 19 and Crisis Communications

Solo PR Pro

All good PR pros know you can be both reassuring and completely honest in a crisis- and in fact, the latter plays an important role in the former.” – Kellye Crane, Crane Communications. It’s full-on Crisis Communications mode for those of us who specialize in such things.

Walmart KOs violent-video displays but keeps guns, Uber spins bad financials, and blackface at Belgium’s Africa Museum draws ire

PR Daily

billion during this year’s second quarter—which, besides Kraft Heinz, General Electric and Newell Brands—is more than the remaining S&P 500 companies lost within their entire 2018 financial year reporting.

Why you should talk to your employees first in a crisis

PR Daily

Yet the moment you felt you were in the clear, the crisis began. A few reporters saw the tweet and started reaching out to more employees. One reporter, after verifying that the employee worked there, but without talking to him, quoted the tweet on his 6 p.m.

4 steps to reduce a hospital social media crisis

PR Daily

Altimeter defines a social media crisis as “a crisis issue that arises in or is amplified by social media and results in negative mainstream media coverage, a change in business processes, or financial loss.” Employees appreciate having clear social media guidelines.

In a crisis, beware the false memory phenomenon

PR Daily

When responding to a crisis event, PR pros must be careful to avoid mental mistakes. This is an important question for brand managers to consider, particularly those weathering a crisis. RELATED: Boost your employee communications, PR and social media prowess at Microsoft HQ ].

Crisis 148

3 ways PR pros can weather a crisis and come out on top

PR Daily

When handled the right way, an outstanding crisis response can repair lost trust, diminish skepticism and bolster the organization’s image for what lies ahead. Inform your employees first. “An Letting your employees know what’s going on doesn’t require a lengthy message.

Crisis 167

Responsible communication leadership: putting employees first

PR Conversations

Following the financial crisis in 2008, management thinkers and others have rightly questioned the role of business leaders in society. It seems that shareholder greed trumps employee and common interests. care for employees; and. Giving employees a say about what goes on.

Google ordered to let employees speak out, how PR pros feel about the future of influencer marketing, and WeWork loses comms chief before IPO

PR Daily

Here are today’s top stories: Government to Google: Let employees speak out. The National Labor Relations Board has ordered Google to reassure employees that they are allowed to share political opinions and speak out about workplace issues, according to a report in The Wall Street Journal.

CVS and Walgreens join anti-gun trend, Forbes admits gender bias in innovators list, and why many employees criticize your brand

PR Daily

Good morning, PR pros: Nissan still hasn’t found the bottom of its leadership crisis : CEO Hiroto Saikawa resigned Monday. The struggle highlights the importance of good governance and shows how top executive pay can quickly become a PR crisis.

The Role of Marketing in a Crisis? Be More Human.

PR 20/20

What is the appropriate role of marketing in the midst of a crisis? There are no best practices in a crisis. Brands are showing up in unprecedented ways to support their employees, customers and communities. Should you raise funds or donations for those being hurt by the crisis?

Target raises employee wages, pays out breach settlement

PR Daily

did quote Target Chief Financial Officer John Mulligan’s conference call from earlier this month, in which he said: “Fixating on some single number to us, on an average number is unimportant. Following in the footsteps of Walmart , T.J.

Employees Are Your Company’s Voice


In the past few years, employee advocacy has become the new buzzword in human resources. Encouraging your employees to be your champions could be the perfect answer as journalists increasingly seek out real stories on social media. Trust your employees.

Texas-Sized Crisis: 7 Steps to Communicating During a Disaster

Reputation Us

Texas-Sized Crisis: 7 Steps to Communicating During a Disaster. One of the best outcomes of thinking about a crisis before it happens is the chance to consider your credit union’s strategy in advance. Now is the time to deploy the crisis plan that your credit union has (hopefully!)

How your team’s on-scene crisis coverage boosts your brand

PR Daily

It might sound counterintuitive, but crisis communication can be an opportunity to enhance a company’s reputation and not just a focus of serious corporate concern. Usually a company shifts into crisis mode when faced with significant accusations, customer harm or financial dire straits.

How sincerity is better than a generic response during a global crisis

PR Daily

In the face of the COVID-19 crisis, it’s better to address business challenges head on than to try to gloss over any shortcomings. The COVID-19 pandemic is causing businesses to shutter, as well as individuals to be hyperaware of their health habits and take shelter until the crisis is resolved. The cruise line ignored the pandemic, as well as the financial and health concerns that were looming for many.

Pornhub donates 50k masks and offers free subscriptions, digital platforms and tech partner to share COVID-19 information, and Tony Awards postponed

PR Daily

It’s a good example of appropriate marketing during the crisis: Focus on your audience and their needs, and marry your marketing message with a CSR effort. When a global human crisis happens, it is up to everyone to work together to help support the community. CRISIS DAILY NEWSLETTER.

Repairing Trust: Reputation Management and Crisis Communications

Shift Communications

How do we know what to fix in a PR crisis? In previous posts, we’ve shared the basic crisis triangle : Respond with knowledge, speed, and ownership. To develop a more effective crisis communications strategy, we need to understand trust. When a crisis occurs, it’s generally because of two very broad reasons: something we’ve said, or something we’ve done. What constitutes a crisis in each branch of trust, in each of the cores?

How—and why—to trust your employees to talk about your brand online

PR Daily

Employee advocacy is taking corporate communications by storm. Encouraging employees to be your organization's champions could be the perfect answer to journalists increasingly seeking real stories on social media. WHITE PAPER: Want better employee engagement?

How communicators can change their organization’s objectives

PR Daily

Throughout the past century, business leaders have debated whether a corporation should pursue, as its sole goal, profit for shareholders and owners or more complex, diverse benefits to employees and society. . Your main constituencies are your employees, your customers and your products.”.

Memorial Sloan Kettering angers stakeholders with tepid crisis response

PR Daily

According to an analysis by ProPublica and The New York Times, Baselga did not follow financial disclosure rules set by the American Association for Cancer Research when he was president of the group. What do you think of the hospital’s crisis response, PR Daily.

Crisis 127

When A Privacy Breach Is A PR Crisis: How To Avoid It

ImPRessions - Crenshaw Communications

For most of us, it would be awkward at the very least, but for a public figure or corporation, disclosure of private communications amounts to a full-blown public relations crisis. The unauthorized disclosure of private information is particularly tricky in crisis management terms.

Credit Union Times: CU Crisis Planning Essential

Reputation Us

The Credit Union Times interviewed CU crisis experts, including LT Public Relations ‘s Casey Boggs, for the August 31st cover story (below), “Credit Union Crisis Planning Essential.” ” If your financial institution is in need to safeguard itself and its reputation from potential issues, we’d welcome your outreach: Credit Union Crisis Planning Essential. You developed a crisis communications plan?’

Walmart pushes back on gender bias claims, digital marketing is rising, and WeWork’s CEO apologizes for IPO debacle

PR Daily

The superstore retailer has been hit again with complaints about unfair compensation of female employees. So far, Walmart’s crisis response has failed to wow the critics. What has been the top crisis in 2019? PR pros: What in your opinion was the biggest PR crisis of 2019?

Film 118

Texas-Sized Crisis: 7 Steps to Communicating During a Disaster

Reputation Us

One of the best outcomes of thinking about a crisis before it happens is the chance to consider your credit union’s strategy in advance. But honesty, if you are a credit union in Texas, the situation is beyond the point of preparing for a crisis. Now is the time to deploy the crisis plan that your credit union has (hopefully!) In a crisis, communication is key. You may want to consider crisis-specific communications training going forward.

How to Deal With Office Closures amid COVID-19


Communication with employees is extremely important during this time. While employees are working from home, stay in contact with them. Knowing that you’re present and working will keep employees motivated and company moral high.

Employees – Hiring, Training, Leading – is this Boring Or…?

PR Fuel

Below are some thoughts on employees, and the “boring” work of creating a business that succeeds with both engaged customers and employees – enjoy! Your customer service agents are your front line employees. Do you have a new employee training process in place?

3 things every organization should do before a crisis strikes

PR Daily

Mistakes, misunderstandings, accidents, product failures and employee misconduct are all risks that organizations face regularly. If managed especially well, few outside your crisis response team will even know anything happened. RELATED: Keep your cool in a crisis with these 13 tips.

Crisis 122

6 ways to handle a PR crisis

PR Daily

From operational breakdowns, financial scandals and hacked servers to rogue employees choosing to air their grievances in public, no organization can consider itself immune. Crisis management plans are how organizations mitigate the damage from these threats.

5 Incredible Examples of Content Marketing From Banks and the Finance Industry

Contently - Strategy

If you’re a content marketer at a financial institution, you’ve been asked to fulfill a particularly bright promise: not only do you need to establish a trusting relationship with your audience, but you need to develop a voice entertaining enough to make your bank stand out.

Away chief is out over toxic culture, Morgan Stanley to cut 1,500 jobs, and KFC’s chicken-scented Yule log sells out fast

PR Daily

Also: Social media managers tweet parodies of viral art installation, this year’s PR winners and losers, remote employees are more productive, and more. Why it matters: Though internal communications are meant for employees’ eyes, those messages could wind up in external channels.

Viral 90

4 steps to reduce a hospital social media crisis

PR Daily

Altimeter defines a social media crisis as "a crisis issue that arises in or is amplified by social media and results in negative mainstream media coverage, a change in business processes, or financial loss." Employees appreciate having clear social media guidelines.

Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. Doing right by your employees.

VW’s crisis continues with executive’s arrest

PR Daily

Additional employee arrests might be on the horizon, despite a deal that VW is working to complete with the U.S. RELATED: Keep your cool in a crisis with these 13 tips.]. It is unclear which employees — above or below Mr. Schmidt — the government believes were involved.

Snapchat’s exclusive shows, Mountain Dew’s map flub, and Norwegian chief’s departure

PR Daily

Also: Delta applauded for replying to a troll, employees split on political expression policies, and 7-Eleven’s precisely timed Slurpee giveaway. As more executives and employees wade into political discussions, more organizations are looking at instituting political expression policies.

Competitor in crisis? Here’s how to avoid guilt by association

PR Daily

A new survey, conducted by Aspiration , shows that one company’s PR crisis can damage the reputations of its competitors. It found that Wells Fargo is the least trusted bank, with 44 percent of Americans trusting it less than other financial institutions.

New Fronts in Crisis Management

Flatiron Communications

Not too long ago, positive change inevitably occurred following an embarrassing news report of a company behaving badly, e.g., shafting its employees out of their justly earned wages. A string of bad stories in and of itself literally defined a crisis.

8 ways PR pros can prepare for a ‘Trump crisis’

PR Daily

In addition to financial, technological and natural crises, crises of deception, workplace violence, self-inflicted crises and crises of malevolence, companies now must contend with the Trump crisis. Prepare your crisis team. Use employee advocates carefully.