PR ethics and journalism ethics in the face of media business meltdown

Stuart Bruce

Since columnist Peter Oborne sensationally resigned from The Telegraph with a devastating public critique of what he believed to be its declining ethical and editorial standards I’ve read very little about the role and implications for PR, corporate communications and business. Reporters were ordered to destroy all emails, reports and documents related to the HSBC investigation.

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Crisis-Proof Your Solo Business: 5 Tips to Help You When Things Go South

Solo PR Pro

I’ve worked in crisis communications since I was 22, and was taught from the start to be prepared for anything. While many of us implore our clients to prepare in advance for crisis scenarios, how many of us do the same for our own businesses?


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How to measure the trust that today’s audiences require

PR Daily

And yet, there is a crisis of trust in many institutions, a pattern documented by recent editions of Edelman’s Trust Barometer. Branding Crisis Communications Leadership Communications Measurement PR Industry Visual & Video Communications

McKinsey’s Cautionary Tale for Communicators


Write every document, email, text and Teams message as if it could eventually show up on the front page of The New York Times. Will you be able to legally, ethically, reputationally defend the advice you gave?

Maximising resilience of health and well-being assets in crisis situations

PR Conversations

The following is the result of our subsequent shared musings concerning the impact of crisis situations on the health and well-being of public relations practitioners. Catherine: We do a great deal to educate practitioners on the practical aspects of managing a crisis but rarely do you encounter a crisis plan which addresses the need for support for people involved with crisis communication.

How are brands defining employee experience in core values statements?

PR Daily

The COVID-19 crisis has led many to claim that 2021 is the year of empathy and the employee experience is under more scrutiny than ever. It also places relationships with partners and the planet to come above profits, despite documented evidence of poor stewardship in the past.

The Death Of A PR Firm, By Bad PR

ImPRessions - Crenshaw Communications

That’s the unhappy fate of James Henderson, the former CEO of now-defunct PR and crisis management powerhouse Bell Pottinger. When it was called out for crossing ethical lines by using false propaganda and fake grassroots in 2011, Bell Pottinger blasted critics but apparently never saw fit to police its methods. Bell Pottinger’s troubles escalated when a cache of internal documents about the Gupta campaign was leaked to the media, likely by disgruntled ex-staff.

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Giving thanks for journalists and local news outlets in a difficult year of news reporting

PR Daily

We needed journalists to shine a light on the social injustices occurring across our country and document how communities were responding. Brand Journalism Content Marketing COVID-19 Crisis Communications External Communications Leadership Communications Media Relations PR Industry

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Corporate Reputation And The Whistleblower Culture

ImPRessions - Crenshaw Communications

Tom Mueller, who interviewed over 200 corporate whistleblowers for his book Crisis of Conscience: Whistleblowing in an Age of Fraud , proclaims this “the age of the whistleblower.”. As a PR person, I’ve always been fascinated by the complicated psychology of whistleblowing.

9 PR blunders of 2018

PR Daily

Here are the more memorable examples: [FREE GUIDE: 3 helpful tips for your crisis comms prep ]. Just this month Bloomberg reported that “Internal Facebook documents released by a U.K. Eagle-eyed editor Robby Brumberg has a bone to pick with People for the Ethical Treatment of Animals. Now the university’s accreditation is under review for alleged ethical issues. The crisis at UMD is a perfect example of why PR is so important,” Rick says.

Apple and Google mum amid outrage over Saudi wife-tracking app

PR Daily

Your company might be known for great customer service and high-end technology, but if you are peddling software that crosses a moral or ethical line for your consumers, expect backlash. RELATED: Join us May 9–10 for our Crisis Communications Conference. ]. Because of social media, what once might have been a local story can swiftly become an international crisis. Crisis Communications Apple Google

Corporate Reputation And The Whistleblower Culture

ImPRessions - Crenshaw Communications

Tom Mueller, who interviewed over 200 corporate whistleblowers for his book Crisis of Conscience: Whistleblowing in an Age of Fraud , proclaims this “the age of the whistleblower.”. Any crisis manager knows that it’s easier to prevent a reputation crisis than to clean it up after the fact.

The journey from lockdown

Stephen Waddington

The challenge with the COVID-19 crisis is that it requires an international governmental response and there are countless unknowns. Two useful documents that help with scenario planning have been published this week: The Roadmap to Pandemic Resilience published by the Edmond J.

We risk learning the wrong lessons from Bell Pottinger’s demise

Mark My Words

Or to use a different metaphor, we have all dashed to the moral high-ground of condemnation -for reasons as strategic as they are ethical- when perhaps we should have spent a bit longer wading through the muck of detail and ambiguity. He is best placed to document the organisation’s failings- which have the potential to read as a compelling work of intrigue and deception. Mark My Words Bell Pottinger crisis pr Gupta Lord Bell south africa

Sepp Blatter, other FIFA heads suspended

PR Daily

On Tuesday, the FIFA Ethics Committee announced that FIFA’s president, Sepp Blatter, along with its vice president, Michel Platini, and its secretary general, Jérôme Valcke, were banned from all European football activities—both national and international—for 90 days. FIFA tweeted a link to the statement: Statement from the adjudicatory chamber of the independent Ethics Committee - [link]. RELATED: Keep your cool in a crisis situation with these 13 communications tips. ].

Journalists broadcast from San Bernardino suspects’ home

PR Daily

You’ve got documents laying all over the place; you’ve got shredded documents…You have passports, you’ve got driver’s licenses—now you have thousands of fingerprints all over inside this crime scene.”. Reporters tweeted images of what appeared to be evidence, such as a trash can filled with shredded documents. Journalists should feel free to investigate stories when and where possible,” said Andrew Seaman, SPJ Ethics Committee chair.

Halloween Costume Ideas For PR People

ImPRessions - Crenshaw Communications

2018 said goodbye to “Scandal,” so if you feel you can pull it off, why not salute the recently retired queen of crisis PR, Olivia Pope? Facebook’s founder has become a major face of Big Tech in crisis for 2018, so the costume is perfect for the PR person. If you can’t get your hair to curl, consider a solid alternative PR crisis costume and go as Elon Musk with a vape. “All The President’s Men” Warner Brothers, 1976.

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Why legal trouble is just the tip of the iceberg

PR Daily

Balancing the two can be the difference between a reputational crisis and a smooth outcome. in what they report, provided the information they rely upon comes from official documents. FREE GUIDE: 3 helpful tips for your crisis comms prep ]. But it is largely legal, though not always ethical. Call for crisis help quickly. The first call after your lawyer should be to a crisis-communications specialist. Journalists are generally an ethical bunch of folks.

Future of PR: 2020 edition

Stephen Waddington

Tackling fake news and disinformation: an ethical issue that strikes at the heart of practice 6. Gender diversity in PR is an issue as old as the industry itself Gender issues in the PR industry are well documented. If you work in issues and crisis it can be especially acute.

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FIFA seeks to rebound as ex-honchos are cited in $80M pay flap

PR Daily

law firm retained by FIFA during its corruption crisis, told the Associated Press. On Thursday, Swiss federal prosecution raided Kattner’s former office where they reportedly seized “documents and electronic data, [which] will now be examined to determine their relevance to the ongoing proceedings.”. Blatter and Valcke deny wrongdoing but were banned for six and 12 years, respectively, by FIFA's ethics committee,” the AP reports.

An AI in PR primer

Stephen Waddington

You can review the results in this document. It’s essential for reputation monitoring and crisis management. There’s a common but misplaced assertion that PR is a special case because of its reliance on human characteristics such as emotional intelligence; ethics; and interpersonal skills. Paid social was initially viewed as an ethically murky area for PR. However there’s a protected subset of skills: law, ethics, professional and ethics.

10 Tips to Become More Likeable


Having a likeable brand can help you avoid crisis. Want more crisis communication tips? “It is the unspoken ethic of all magicians to not reveal their secrets.” A well-documented phenomenon in psychology is “mirroring,” or the unintentional mimicry of the gesture, speech pattern or attitude of another person. It was movie night and the kids were asleep.

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Reimagining the workplace offers opportunity for inclusion

PR Daily

It’s a point that has been driven home over the course of the COVID-19 crisis, as women have dropped out of the workforce at a higher rate than men, a trend that threatens to erase decades of gains for women participation in the workplace.

Why and how video poses new PR risks

PR Daily

People for the Ethical Treatment of Animals has a long list of viral hits exposing the mistreatment of animals, among them one that shows Chinese farmers yanking angora wool by the fistful out of the skin of their screaming rabbits. “We RELATED: Keep your cool in a crisis with these 13 tips. ]. SKDKnickerbocker, a PR firm reportedly hired by Planned Parenthood to handle the crisis, did not reply to emails. From a targeted organization’s viewpoint, it’s a nightmare come true.

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Is Your Agency Failing You? Here’s 5 Warning Signs That They Are

PR Matters

No honourable, ethical agency or counsel should be sycophantic to you when you have hired them to be honest, constructive and upfront with you. In a crisis/emergency situation, response time is everything. We all know every minute counts in such a crisis situation. However, you should ensure there is a crisis communications set of contacts shared between all members of their team and yours (if you have one), and that it covers out of hours and weekends.

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In-Housing Trend: What PR Agencies and Marketing Firms can Learn from Law Firms

Sword and the Script

The housing crisis of 2008 spurred largely by risky loans and securitized mortgages, that both diversified the financial risk and cause us to collectively lose sight of where it was precisely, set off the most severe recession we’ve seen in a long time. I’d like to believe, PR agencies that specialized in crisis communications can identify here. Nearly half of respondents (47%) in a recent survey of public relations pros found many are observing more PR work being taken in-house.

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Starting a global conversation on global public relations standards

PR Conversations

A working party led by former GA Chair Jean Valin has completed this massive piece of ground work and has produced a base document that contains the results of analysing 968 pages of documentation reflecting current thinking on the knowledge, skills, abilities and behaviours (KSABs) of practitioners at entry and mid-level. ethics and law. crisis communication.

State of Healthcare Content Marketing: 5 Trends Transforming the Industry

Contently - Strategy

In addition to treating patients and making discoveries, Hippocrates also spent part of his career working on some of the most important medical documents ever published. Look no further than the Hippocratic oath, the code of ethics for physicians that bears his name.

Spotting a Problem Client Before It’s Too Late

Solo PR Pro

Do they show a propensity towards repeatedly revising documents and continually reworking something unnecessarily? Dysfunctional organizations can exhibit the following symptoms: Disorganized and chaotic – the company seems to be in constant crisis mode with a never-ending parade of fires springing up from one department to the next. This can provide fertile ground for ethical – and legal – issues to possibly arise.

Event Marketing Is Back, Baby: Two Experiential Experts Examine The ‘Fearless Girl’ Campaign


We invite people to use their own cameras to document what they’re doing and how it connects with our client’s brand, which they then post and share with thousands of friends.”. Crisis communications pros know that no corporate misdeed goes unexposed in this social media climate. Event marketers recognize that no experiential campaign could be strong enough to camouflage a brand’s ethical blunders.

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Preview of my PRSA Talk, "Hacking Public Relations"

Where the Fishermen Ain't

Hacker,” in the ethical and non-pejorative sense , refers to someone with a passion for learning how a system works as well as relentlessly improving it. This is to say nothing of the subsystems for crisis management or Wikipedia engagement. . This is to say nothing of the volunteers who test, document, translate and evangelize the operating system.

Public relations in 2018

Stephen Waddington

12 months is an arbitrary period to measure change in a sector that is rapidly innovating in some areas such as artificial intelligence and digital media; but woefully slow in others such as diversity and ethics. I shared a first draft of this article as a Google Document via Twitter; with MA PR students at Newcastle University; and with colleagues at Ketchum on an international webinar. The conversation around ethics will inevitably get louder in 2018.

AT&T and Novartis doing damage control in light of Michael Cohen deals

PR Daily

Along the way, they’re delivering positive and negative examples of crisis communication. FREE DOWNLOAD: 13 tips for preparing for a crisis ]. million, not the $400 accounted for in the Avenatti documents. Here are four lessons for crisis communicators from these apologies: 1. Employee anger, in part, is perpetuating the Novartis crisis. When addressing a crisis, don’t overlook a vital contingent of stakeholders: your employees.