Belgium transport minister steps down after document leak

PR Daily

On Friday, Belgium’s transport minister, Jacqueline Galant, resigned after the surfacing of a confidential document detailing the government’s flawed airport security measures. RELATED: Keep cool in a crisis with these 13 tips.

Keys to a successful global crisis communications response

PR Daily

Communicators should bear in mind key cultural differences and adapt their crisis messages accordingly to engage a worldwide workforce. The need for speed is ever present in the midst of a crisis. The keys to success of any crisis response?

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How crisis comms fits into the business continuity plan

PR Daily

When crisis strikes, communicators are responsible for being connectors and helping to keep stakeholders in the loop about response actions. RELATED: Stream our Crisis Communications Virtual Conference on March 31—without leaving your desk ]. The importance of practicing for a crisis.

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How to Recover From a Brand Crisis


Verticals don’t matter; a B2B brand is just as likely as a B2C or nonprofit to face a crisis at some point. Establish a crisis communication plan now rather than later. Crisis management involves pre-crisis, mid-crisis and post-crisis phases.

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The 3 biggest mistakes organizations make on day one of a crisis

PR Daily

But on any given day, a crisis could blow your schedule to smithereens. Day one of this crisis will go much more smoothly if you’ve prepared for it. That’s really the biggest mistake organizations make when it comes to crisis communications: thinking they won’t need a plan.)

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2017 Crisis Management That (Mostly) Worked

ImPRessions - Crenshaw Communications

Armchair PR experts get lots of mileage from critiquing crisis management by major brands and businesses this time of year. But what about the crisis situations that are handled well? It was beset with not one, but many reputation scandals this year, and the crisis isn’t yet over.

5-minute crisis comms


Or: how to begin your crisis communications plan in five minutes. It’s all about developing a crisis communications plan, one of those super-useful tasks we should all undertake, but somehow don’t get around to. You can adapt these as needed if a crisis occurs. “We

What you should pack in your crisis communicator ‘go bag’?

PR Daily

Here are some things crisis communicators should never leave home without. PR pros should take a similar approach to crisis communications. A true company crisis is something that impedes an organization’s ability to conduct business.

Boy Scouts stresses youths’ safety amid vast sexual misconduct crisis

PR Daily

She reviewed 72 years’ worth of documents, from 1944 to 2016, and said they contained the names of 7,819 “perpetrators.” RELATED: Join us May 9–10 for our Crisis Communications Conference. ]. Crisis Communications Boy Scouts of America

Crisis 139

Does Your Crisis Scenario Plan Need Some Love?


Yet, this is our world today and our “new normal” as communicators and crisis management teams. Open that document up and marvel at your smarts! And, that they are fully briefed on their role within your crisis plan. Best Practices Featured crisis communications crisis planning

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How the de Young Museum’s crisis plan saved its exhibition

PR Daily

What does it look like when a crisis response plan does its job? Most of the time, we notice a crisis only when the plan fails to stop the negative headlines. FREE GUIDE: 3 things you (probably) didn't know about crisis communications ].

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8 Steps to Create the Ultimate Crisis Communication Plan


Without a crisis communication plan in place to stop threats from escalating to crises, brands often fail to save their reputations from becoming tarnished. Want to learn how to crush a crisis before it begins? Peter advises implementing these eight steps into your crisis communication plan: 1. Identify Influencers. Consistent monitoring allows you to see the crisis coming if you look for it. 7. Integrate Your Overall Corporate Crisis Plan.

How to Develop a Strong and Practical Crisis Management Governance Model

Melissa Agnes

Your crisis management governance model serves as one of the foundational elements of your entire crisis management program. It defines everything from the structure, roles and responsibilities of your crisis team, straight through to your internal escalation process.

Lesson From Facebook: 5 Tips on Handling Crisis Communications

Shift Communications

Crisis communications is the opposite of traditional public relations and involves putting out a “ fire ” of some sort. In most cases when a company is faced with a crisis they often mess up the initial response.

When A Privacy Breach Is A PR Crisis: How To Avoid It

ImPRessions - Crenshaw Communications

For most of us, it would be awkward at the very least, but for a public figure or corporation, disclosure of private communications amounts to a full-blown public relations crisis. The unauthorized disclosure of private information is particularly tricky in crisis management terms.

Get ready now: 3 crisis PR tips

PR Daily

Most communicators believe they’re ready for a crisis, but many work with outdated crisis plans that don’t facilitate the real-time response required in the split-second world of social media. Here are three ways to bring your crisis preparedness up to speed: 1. Name and train your crisis team now. Don't show up thinking you’re ready for a crisis,” says Michael Neuwirth, senior PR director at Dannon. That begins with identifying the crisis team.

Crisis Communications & Social Media When “It” Hits the Fan


To be an expert in crisis communications you have to move your organization at the speed of Twitter when “it” hits the fan. How long does it take your organization to send out your first official public statement or news release when a crisis happens? With greater frequency, they are also broadcasting your crisis live on Facebook or Periscope. Hence, any decision they make regarding the crisis and the communications around it, is a flawed decision.

5 ways to overcome a reputational crisis

PR Daily

But until the college experienced a yearlong whirlwind of bad news and a federal civil rights investigation, it hadn’t really felt the trauma of full reputational crisis. Do the right thing: Preserving reputation through a year-long crisis. ,” Reese tells how Lehigh marshaled its strengths and confidence in its mission to overcome an emergency that threatened to cause serious damage. The crisis didn’t seem like much of a threat to Lehigh at first. Document your values.

Anticipate a crisis with better client communication

PR Daily

The New York Times ' article How the Internet is Loosening our Grip on the Truth discusses a familiar challenge for many PR pros: In a crisis, how do I cut through the noise and verify fact from fiction? Anticipating problems is paramount to successful PR in 2016.

Crisis 101

Why and how to craft an internal comms crisis plan

PR Daily

They send out strategic emails, work closely with PR and legal teams, and do all they can to mitigate the crisis—but are company leaders doing enough to communicate with employees? In a crisis, you need your employees lending support. You must have a plan in place before a crisis hits.

Monitoring Panama Papers Global PR Crisis


million documents and 2.6 In the United States, most Americans are focused on the presidential election, but the rest of the world is reeling from the biggest corporate data leak in history that is being called the Panama Papers. How much data has been leaked? A lot. We are talking about 11.5

Prioritize your crisis communications plan—today

PR Daily

You are a first responder of sorts, so the onus is on you to be prepared for a crisis. FREE GUIDE: Keep your cool in a crisis with these 13 tips.]. Hard copies of emergency response, business continuity and crisis communications plan. Forms for documenting events as they unfold.

3 things every organization should do before a crisis strikes

PR Daily

If managed especially well, few outside your crisis response team will even know anything happened. A carefully compiled crisis communication guide can literally save your business when the inevitable occurs. If you're anxious because you don't have an up-to-date crisis guide, it's OK.

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Don’t Forget To Include These Resources In Your Crisis Management Plan!

Melissa Agnes

The resource section of your crisis management plan is an important aspect of your crisis preparedness program. What are some helpful resources you’ve included in your crisis plan? I’ll start… Looking To Hire A Crisis Management Keynote Speaker?

3 crisis lessons from USA Gymnastics’ leadership struggle

PR Daily

FREE GUIDE: 3 things you (probably) didn't know about crisis communications ]. 28 on allegations that he had ordered the removal of documents from a national team training center in the county after learning that an investigation had begun into Nassar’s behavior at the site.

Facebook fires back at NYT over the platform’s crisis response

PR Daily

FREE GUIDE: 3 helpful tips for your crisis comms prep ]. Facebook reportedly hiring a crisis PR company to link Facebook critics to George Soros is the real jaw-dropper. For ppl asking - Definers shared a narrow document about an anti-Facebook group's funding.

TCIP #054 – Communicating with Crisis-Affected Communities with Claudia Liute

Melissa Agnes

Welcome to episode #054 of The Crisis Intelligence Podcast, with Melissa Agnes and Claudia Liute. Claudia is a humanitarian who works on the ground in some very hostile and conflicted crisis-affected communities. This, unfortunately runs true on many levels of crisis management, not just in humanitarian work. This must all be done swiftly and effectively as timely communications are of equal importance in times of crisis. Documents mentioned in podcast.

Sony’s Shifting Crisis

Flatiron Communications

But this crisis is different than others. I spent 11 years at the agency that advised J&J during the Tylenol crisis, and before that had represented Pepsi when it had to deal with some nut job placing syringes in the beverage maker’s vaunted cans.

What you should pack in your crisis communicator ‘go bag’?

PR Daily

PR pros should take a similar approach to crisis communications. A true company crisis is something that impedes an organization’s ability to conduct business. A crisis may be operational (your product malfunctions), but a crisis can also be reputational (a high-profile investor is named in a scandalous lawsuit). Appropriately measured and responsive crisis communications are often key in mitigating damage, and having a plan in place saves time, money and your sanity.

Top 3 Things to Resolve Before a Crisis Strikes

Beyond PR

If managed especially well, few outside your crisis response team will even know something happened. A carefully compiled crisis communications guide can literally save your business when the inevitable occurs. Create a chart listing the key contacts in the event of a crisis.

How to accelerate your online response when a crisis hits

PR Daily

To be an expert in crisis communications you have to move your organization at the speed of Twitter when "it" hits the fan. How long does it take your organization to send out your first official public statement or news release when a crisis happens?

Mylan’s ‘murky math’ fuels EpiPen PR crisis

PR Daily said Bresch “low-balled” profits and reported that committee members had requested additional information: The committee demanded internal documents last week that would show just how much, exactly, Mylan profits off of EpiPen.

What’s Your Social Crisis Protocol?


The attacks on Paris and in Orlando quickly became a social crisis. We wanted to be sensitive to the crisis happening around us, and we needed to act fast—but at time of the Paris attacks, there was no formal protocol or process in place. Geben’s (New) Social Crisis Protocol.

Coke fights back against allegations of dishonest marketing

Agility PR Solutions

That’s the allegation being made by the International Journal of Environmental Research and Public Health (IJERPH) after it completed an analysis of internal documents from two different Coke ad campaigns promoted in 2013 and 2016. Analysis Public Relations crisis

New Fronts in Crisis Management

Flatiron Communications

There are simply too many other “media” to neutralize even the most shocking, well-documented news report. There was a day not too long ago when a growing media storm served as the primary catalyst to spur a company’s crisis team into action.

Maximising resilience of health and well-being assets in crisis situations

PR Conversations

The following is the result of our subsequent shared musings concerning the impact of crisis situations on the health and well-being of public relations practitioners. Trouble is, if you haven’t experienced a crisis you have no idea how exhausting it is when you start your plan.

WikiLeaks nukes CIA, digital giants with multi-megaton PR crisis [Updated]

PR Daily

Meanwhile, the crisis klaxons are blaring in Washington, D.C. On Tuesday WikiLeaks released a trove of 8,800 CIA documents and files. The anti-secrecy organization said the documents were leaked by an insider and promised that it would be releasing more this week.

Lead-contaminated water prompts a state of emergency—and a PR crisis

PR Daily

Their claims that thousands of children living in urban areas have tested for dangerously high levels of lead have finally gotten the attention—and action—needed to address the crisis. Keep your cool in a crisis with these 13 tips.

J&J disputes investigation into asbestos in its baby powder

PR Daily

The report cites documents that have come to light in recent litigation. Some of the lawyers knew from those earlier cases that talc producers tested for asbestos, and they began demanding J&J’s testing documentation.

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VTECH Crisis PR FAIL keeps rolling after major hack attack

Norton's Notes

According to Vice’s Lorenzo Franceschi-Bicchierai, who first discovered the new clause , “It’s unclear when this language was added, but the document says it was updated on 24 December of last year.” VTECH certainly seems to be struggling to handle this on-going crisis and only last month the BBC’s Rory Cellan-Jones was cut short by a press officer once he started asking a brand manager whether she felt the company could now be trusted following the breach.