Melissa Agnes

FEBRUARY 19, 2015

But what does this mean for your crisis management? I’ve always advised my clients and blog readers that it’s important to make sure your online presence is as secure as possible prior to experiencing a crisis. It’s one thing to have high rankings when all is good and it’s business as usual.

Google 165

Google Crisis Crisis Management Crisis Communications 165

Melissa Agnes

OCTOBER 3, 2014

In case your week has been as busy as mine, below you’ll find my #CrisisRoundup of worthwhile reads, as well as what was published to The Crisis Intelligence Blog and Podcast this week. From The Crisis Intelligence Blog. Analyzing the CDC’s Crisis Communication In U.S. Crisis Management Resources'

Wikipedia 169

Wikipedia Crisis Crisis Management Privacy 169

Melissa Agnes

OCTOBER 3, 2014

In case your week has been as busy as mine, below you’ll find my #CrisisRoundup of worthwhile reads, as well as what was published to The Crisis Intelligence Blog and Podcast this week. From The Crisis Intelligence Blog. Analyzing the CDC’s Crisis Communication In U.S. Ebola Outbreak. Enjoy this great listen!

Wikipedia 100

Wikipedia Crisis Crisis Management Privacy 100

Flack's Revenge

NOVEMBER 23, 2016

Please note that I am not writing just about customer service, product quality, security breaches or other kinds of fails; this blog is careful not to confuse these things with PR and crisis management thereof. The company botched one of the first rules of crisis response: avoid the drip, drip, drip of piecemeal information.

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Wikipedia Crisis Management Customer Service Crisis 120

Melissa Agnes

JULY 10, 2014

On its “ FAQ ” page, Yelp warns uses of potential legal consequences for posting false information, while hyperlinking to the Wikipedia entry for “libel.” After all, in many situations, simply having harmful content erased from the internet can sometimes be enough to make your internet crisis go away.

How To 200

How To Guidelines Wikipedia Policies 200

NewsWhip

JUNE 10, 2021

Differences between risk & crisis | Jump to text. Real-time risk management | Jump to text. Benefits of a framework for managing risk & examples | Jump to text. Deploying crisis management teams | Jump to text. Chris: So if anyone’s behind a computer right now, we can all go to Wikipedia, right?

Reputation 78

Reputation Crisis Management Crisis Enterprise 78

Mark My Words

JUNE 29, 2015

Read the opening paragraphs of athlete Mo Farah’s Wikipedia page and you’ll be confronted bya roll call of records sufficient to fill the sports category of several Trivial Pursuit decks. Much of the chatter has centred on Farah’s choice of crisis managers, Freuds. And the bigger the star the bigger the spike.

Wikipedia 60

Wikipedia Sports Crisis Management Print 60