Report: Consumers say tech companies can do better on privacy and more

PR Daily

The communications landscape is becoming ever more digital—and rife with potential pitfalls. A recent FleishmanHillard report about reputation management and technology highlights the struggle to maintain consumers’ trust amid data breaches, privacy concerns on social media platforms, and increased hate speech online. Addressing consumers’ privacy and data collection concerns early and transparently can put you in a better position for engaging with stakeholders.

Twitter, Photos and Your Crisis Communications

Melissa Agnes

But what does it mean for your crisis communications and overall risk? So, what does this mean for your organization in terms or risk and crisis communications opportunities? The fix: Monitor Twitter and set your privacy settings to best suit your organization. The crisis communications opportunity: This can be beneficial for your crisis communications if you’re collaborating with third parties. Crisis Preparedness

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New web privacy laws and the Crisis PR issues that can arise from them.

The Stalwart Blog

I also want to take this from a Crisis PR standpoint. Find somebody that you can trust to go over what your crisis communications response plan is and how it should integrate with your operations. The post New web privacy laws and the Crisis PR issues that can arise from them. Blog California Consumer Protection Act CCPA Crisis Management Crisis PR Crisis Public Relations Data Privacy GDPR Hackers IT Security Breach Public Relations Web Privacy

Crisis Ready Q&A: How Can You Merge Your Expertise Into A Career In Crisis Communication?

Melissa Agnes

I am interested in merging my skills in breaking news coverage into a career in crisis communications. I’d love to speak with you to hear your thoughts around how I can merge my journalism career into a future in crisis communication work.” Link to the video I mention in this podcast about the impact of shows like Scandal on the crisis management industry and profession. appeared first on Melissa Agnes - Crisis Management Keynote Speaker.

Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. But why be afraid of big government when we freely provide our life story to social networks and give up our privacy to airlines in return for a bribe of a few more air miles. Our notions of privacy and confidentiality will be challenged.

Viral snark over a Peloton ad, McDonald’s enters ‘chicken sandwich wars,’ and Twitter launches data-privacy hub

PR Daily

Storytelling is a hot trend as communicators look to break through the noise of a cluttered digital landscape. Twitter introduces data ‘Privacy Center’. It will house privacy and data-protection initiatives, announcements and products, along with security alerts. Today we are updating our Terms and Privacy Policy and launching the Twitter Privacy Center.

Apple takes swipe at Google and others with privacy-themed billboard

PR Daily

Apple hopes that its strong stance on privacy can help preserve its brand reputation and strong customer bond. CNBC reported : The message, which takes up about 13 floors of building, says: “What happens on your iPhone, stays on your iPhone” with the URL to Apple’s privacy website. The sign sends viewers to a URL where Apple elaborates on its privacy bona fides. It writes: At Apple, we believe privacy is a fundamental human right. link] #ces #privacy #iot.

93% of reporters visit online newsrooms, Ford’s sly emoji pitch, and FaceApp defends privacy

PR Daily

Though the principles were already revisited in 2015, PR Daily editor Ted Kitterman explains why several communicators—including the principles’ original lead author—say it’s time for another refresher. FaceApp defends privacy record. An app that uses AI to edit users’ selfies has gone viral again , prompting a rash of privacy concerns and an official response from the company. Make sure your crisis response plans include a section on data breaches.

Zoom criticized for privacy and data concerns, Airbnb apologizes and pledges $250M to hosts, and NPR skips April Fools’ Day

PR Daily

Also: Influencers’ communities ask how they can help, Uber offers free rides for frontline health care workers, how communicators are sharing information during the pandemic, and more. Here are today’s top stories: Zoom slammed for privacy concerns and data sharing. As the virtual conference platform’s membership and meeting numbers are sharply rising, so are privacy concerns. However, convenience doesn’t negate people’s right to privacy. CRISIS DAILY NEWSLETTER.

Instagram heads off privacy concerns, most employees report burnout, and Woodward’s book interview debacle

PR Daily

Also: The perks that employees care about, Constellation’s poor communications dings stock price, wisdom from Amazon’s Kristin Graham, how to talk about the economy, and more. Communicators who want to talk about the economy must help break down the numbers, and that starts by looking at where job growth has come from in recent years. Here are today’s top stories: Instagram preempts privacy questions on new messaging feature.

Twitter suspends Planters’ ‘Baby Nut’ accounts, top platforms tackle privacy and fake news concerns, and Hulu chief is out

PR Daily

Twitter scrambles to protect privacy, and YouTube cracks down on fake news. In a blog post, Twitter wrote : Protecting the privacy and safety of the people who use Twitter is our number one priority and we remain focused on stopping abuse of Twitter’s API as quickly as possible. However, these concerns apply to all communicators, not just those who work for online platforms and tech companies.

Google admits ‘error’ in failing to tell consumers about Nest microphone

PR Daily

RELATED: Learn how to prepare, defend and promote your organization during a crisis. ]. But it’s a privacy-conscious world now, where a company like Purism appeals to consumers by selling laptops and phones with hard kill switches for microphones and webcams. Engadget wrote : It’s the latest in a series of privacy-related blunders for the company. privacy / Google says Nest microphone was 'never supposed to be a secret' – Business Insider [link].

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Analyzing First Responders In Crisis PR

ImPRessions - Crenshaw Communications

A crisis situation presents abundant challenges for public relations and business leaders, not the least of which are the critical first communications. Five crisis PR first responses. Facebook’s response to the recent data privacy controversy was immediate – so immediate that it happened the day before the scandal broke. Facebook’s first instinct was to claim it was a victim of Cambridge Analytica’s mistake and to deflect with a series of privacy policy changes.

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A Crisis Comms Family Affair – A Lesson in PR Emergency Preparedness

The Hoffman Agency

While they proved to know more about PR than we expected, we decided to give them an inside look at our world, by putting them through a crisis communications activity. Not a single guest had a background in communications, but they brought with them an ideal of how they want a company they know and trust to react if a crisis strikes. Some China-based companies don’t value privacy and security — we are focused on changing this stigma.

Addressing media inquiries when an employee has coronavirus

PR Daily

They want to be communicated with on a frequent basis so that they know what’s going on at all times, whether the news is good or bad. See what you can personally do to help them or their families during this time of crisis. All companies should have a crisis communications policy in place. Think now of a strategy about what you might want to communicate to the public. Say as much as you can without jeopardizing the privacy of the worker.

Microsoft eyes TikTok purchase, Men’s Warehouse to declare bankruptcy, and Nordstrom partners with influencers on COVID-19 message

PR Daily

Hello, communicators: Nature’s Way Alive shared a quote to serve as your Monday motivation: #MondayMotivation #Quote Communicators should watch for updates and continue to hone their social media video content, regardless of the platform used.

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Microsoft loses TikTok bid, Amazon to hire 100,000 employees, and Peeps won’t be on shelves for holidays

PR Daily

Hello, communicators: Marketing cartoonist and author Tom Fishburne recently tweeted about the conundrum of measuring long-term branding efforts. Communicators, how do you help set expectations for your efforts? CRISIS LEADERSHIP NETWORK.

What You Don’t Know About Malaysia Airlines and How They’ve Handled the Crisis of Flight MH370

Melissa Agnes

By Judith Delaney, Attorney and member of Agnes + Day’s Crisis Intelligence Team. As part of my contribution to the Agnes + Day team I have the opportunity to share with you developments around the world relating to protecting the privacy of all people when they either voluntarily or out of necessity, like purchasing an airline ticket, provide their personal and private information via digital platforms. Better understanding the crisis of flight MH370.

A lesson in PR ethics, courtesy of ‘The Great Hack’

PR Daily

As PR pros we have an obligation of honest communication. Mining data that violates personal privacy to benefit business is very unethical. As PR pros and according to PRSA’s Code of Ethics, we have an obligation to be honest and accurate in all communications and avoid deceptive practices. Can we be ethical when dealing with a crisis? As PR pros, do we owe stakeholders a more transparent communication with the fine print?

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Clorox names first female CEO, Lifetime announces inclusive holiday film lineup, and Chipotle merchandise highlights sustainabiliity

PR Daily

Hello, communicators: Following in the footsteps of several brands, Chipotle announced a new line of apparel and accessories, including clothing and tote bags dyed with “upcycled avocado pits from its restaurants.”. CRISIS LEADERSHIP BOARD.

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United Airlines offers COVID-19 tests, Twitter to suggest a closer read before tweeting, and Kraft Canada offers pumpkin spice mac ‘n cheese

PR Daily

Hello, communicators: Higher education social media manager Amber recently tweeted a humorous Bingo card to which community managers can relate: Social Media Manager Bingo: Round Two. Nike’s decision to evolve into a digital-first organization has proved prudent, as the crisis continues to push consumers toward the digital channel,” Susquehanna analyst Sam Poser said. CRISIS LEADERSHIP NETWORK. Protect your privacy in between meetings with a webcam cover.

11 keys for health care PR success amid COVID-19

PR Daily

Just as frontline medical workers feel overwhelmed, communications professionals at health care organizations and their agencies feel the greater workload and increased pressure. RELATED: Join us for Ragan's Future of Communications Virtual Conference ].

How and why you should be measuring reputation in 2020

PR Daily

A recent global study found that 62% of consumers want companies to take a stand on pressing issues such as fair employment practices, immigration, data privacy and climate change. Collecting these metrics, weighting them and merging them into a single score with the opinion data can provide a reputation algorithm and a simple, communicative medium that references the benchmark to convey its value and meaning.

Facebook, Amazon under a cloud of criticism over latest data leak

PR Daily

The company has tried op-eds from leaders Mark Zuckerberg and Sheryl Sandberg, blog posts and social media messages, a couple of media apology tours and, most recently, a high-profile call for privacy and regulation. RELATED: Learn how to prepare, defend and promote your organization during a crisis. ]. Upguard warned Facebook‘s previous privacy gaffes would continue to echo for all of us: “But as these exposures show, the data genie cannot be put back in the bottle.”.

Zoom chief focuses on winning back trust, Hobby Lobby closes and furloughs most employees, and Apple makes COVID-19 face shields

PR Daily

Good morning, communicators: Agency Berlin Cameron launched an effort to help small business owners struggling to stay afloat during the current crisis. How can you share your skills and expertise to help those struggling with their crisis responses? Following backlash over data sharing and privacy concerns, Zoom has been scrambling to fix its default settings to regain consumer trust and stop “Zoombombing” incidents. CRISIS LEADERSHIP BOARD.

Being of Service During COVID-19

Waxing UnLyrical

The sail thingies you see are a privacy screen, but apparently they are also perfect squirrel trampolines 😉 I was never a “bird person” growing up. It is easy to succumb to panic and fear as we go through the global COVID-19 crisis together. Last week, for example, Dinean Robinson of Multiplying Good and I did a live Q&A, moderated by Alex Brown , on crisis communications for nonprofits.

In earnings call, Facebook discloses $3-5B in fines—and Wall Street yawns

PR Daily

Facebook says it is preparing to pay a hefty fine to the Federal Trade Commission for privacy violations stemming from the Cambridge Analytica scandal. The company made the announcement coinciding with a positive earnings report where the company demonstrated revenue growth and promised to continue its structural reorganization towards privacy. RELATED: Learn how to prepare, defend and promote your organization during a crisis. ]. Crisis Communications Social Media Facebook

How to respond when past actions become public

PR Daily

RELATED: Join us May 9–10 for our Crisis Communications Conference. ]. What could Neeson have done differently, and what can we learn about how to manage a crisis that’s sparked by something from the past? Protect your privacy when at all possible, and do not volunteer information that could, in any way, come back and damage your brand. How would you have handled the crisis management for Neeson, PR Daily readers? Crisis Communications PR Liam Neeson

The CrossFit PR mayhem

Doctor Spin

A while back, CrossFit HQ did remove their social media accounts due to privacy concerns, but when they did reopen their accounts, they came out with snarky remarks implying that the Covid-19 pandemic was blown out of proportion. Learn more about social media, online marketing, and corporate communications. Crisis Comms Public Relations Brand Ambassador Brand Strategy Crisis Communication Crisis Management

Networks highlight Black-owned businesses for #BlackOutDay2020, TikTok promises to leave Hong Kong, and OKCupid opens pronouns feature to all

PR Daily

Hello, communicators: Today is #BlackOutDay2020, an economic protest for racial justice and equality that encourages people to not spend any money today—or, if you must, to spend it with Black-owned organizations. The social media app said it’s exiting the market in Hong Kong following concerns over data sharing and privacy in relation to China’s new national security law. CRISIS LEADERSHIP BOARD.

During its outage, Facebook turns to Twitter to share updates

PR Daily

Even for Facebook, Twitter is an important channel for live updates in a crisis. RELATED: Take the first step in achieving communications excellence ]. Four of the world's biggest communication apps together accounting for a huge proportion of people's internet use are all down together. The outage helped rival networks draw users who needed immediate communication solutions. Crisis Communications PR Social Media Facebook Instagram

Brands donate to frontline workers, Yelp pauses GoFundMe effort after backlash, and Ralph Lauren to make 250k masks

PR Daily

Why it matters: You might think an idea is outstanding, but you still should vet potential pitfalls and ramifications with your communications team. Charitable actions can be greatly appreciated during this crisis, but make sure those efforts don’t come at the cost of privacy and autonomy. One way of thinking about your COVID-19 response is to follow the mnemonic “TACOS” which stands for “Transparent,” “Authoritative,” “Consistent,” “Over-communicative” and “Social.”.

Unilever, P&G, NBCUniversal, Twitter, Facebook and more join to fight ‘unsafe’ content

PR Daily

RELATED: Join us for our Leadership and Executive Communications Conference ]. In a Monday panel held by MediaLink, a unit of Cannes owner Ascential, John Gerzema, CEO of the Harris Poll, said Facebook’s ratings on “trust and respect” plummeted 43 percentage points in the past year in the firm’s brand reputation tracking survey amid bad press on brand safety and privacy issues. “It

Richard Edelman on trust in 2020: ‘Make it happen’

PR Daily

The CEO shared insights into his agency’s annual Trust Barometer for a room full of executives and communicators in Chicago. As an example of the real-world implications of this loss of trust, Edelman points to the tech sector, which he says has lost its place as the most trusted industry, in part due to job losses to automation, privacy concerns and the actions (or lack thereof) of certain social platforms.

9 PR blunders of 2018

PR Daily

Here are the more memorable examples: [FREE GUIDE: 3 helpful tips for your crisis comms prep ]. Things got so bad that TechRepublic published a Facebook data privacy scandal cheat sheet. Read about the saga of Facebook’s failures in ensuring privacy for user data, including how it relates to Cambridge Analytica, the GDPR, the Brexit campaign, and the 2016 US presidential election,” the tech zine offered. One crisis averted, another begun.

Facebook revamps livestreaming tools after Christchurch shooting

PR Daily

FREE DOWNLOAD: 13 tips for preparing for a crisis ]. Weeks after the Christchurch attacks, New Zealand’s Privacy Commissioner John Edwards called Facebook “morally bankrupt pathological liars” who “facilitate foreign undermining of democratic institution” in later deleted tweets. However, Facebook has been able to get political leaders to act as proxies and praise its first steps in addressing the crisis.

3 Content Marketing Ideas for Health Care Communicators


Content marketing can be challenging for health care communicators, especially at the local level — hospitals, clinics, and medical practices. Here are three ideas you can add to your content marketing strategy to try to both catch people when they need you, and still avoid privacy concerns. Be credible” is the public health crisis communicator’s mantra. Communicate with them on those channels in the style and manner they prefer.

Goldman Sachs issues diversity challenge, 23andMe lays off 100, and Sonos chief apologizes after backlash

PR Daily

However, consumers’ growing privacy concerns probably contributed to the market decline. She acknowledges that “privacy is top of mind” both for consumers and her executive team. I think the tech world needs to own this better communicate privacy standards to build trust,” she said. “I Also: Baskin-Robbins receives delicious PR from a viral video, the limits of voice search, Express to close 100 stores as it restructures, and more.

Away blames CEO’s departure on ‘Twitter mob,’ Yamaha warns against ‘playing Ghosn,’ and Instagram cracks down on photoshopped images

PR Daily

The video is an outstanding example of emotional storytelling, and it shows communicators the power of showing what your product can do, instead of telling consumers and journalists about its qualities. Why you should care: News can spread through social media platforms quickly, wreaking havoc with your organization’s reputation and forcing you to respond and stem the crisis’s effects. privacy laws, including California’s Privacy Act.

Massive Instagram influencer leak puts marketers in a bind

PR Daily

Will influencers and agencies redouble privacy efforts after a major breach exposed millions of high-profile users’ private contact information and rates? FREE GUIDE: 3 helpful tips for your crisis comms prep ]. As Facebook works to emphasize privacy , it will have to address Instagram’s vulnerabilities as well. Crisis Communications Social Media data security influencer marketing