Does Wikipedia Present Risk to your Organization or Industry?

Melissa Agnes

Wikipedia , “the world’s most successful online encyclopedia.” There are rules to keep each Wikipedia page “by the people” and not prejudicially written by the person. When building up your online reputation, it’s a good thought to have a Wikipedia page, but there are rules involved with having it created. This post is about the potential risks Wikipedia may present to your organization and/or industry. Crisis Management

737 Max Flies Again – Will Boeing’s Reputation Follow?

Glean.info Blog

Image source: Wikipedia. PR crisis experts criticized Boeing’s crisis communications response, saying it was slow to act and lacked transparency. Boeing will need to be more proactive and engaging with the media and public, PR crisis communications experts told Forbes.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

#CrisisRoundup of Awesome Links: Week of September 29, 2014

Melissa Agnes

In case your week has been as busy as mine, below you’ll find my #CrisisRoundup of worthwhile reads, as well as what was published to The Crisis Intelligence Blog and Podcast this week. From The Crisis Intelligence Blog. Analyzing the CDC’s Crisis Communication In U.S. This week’s episode of The Crisis Intelligence Podcast. TCIP #017 – Exploring Garden Grove Fire Department’s Social Media and Electronic Communication in Crisis with Thanh Nguyen.

Tips For Getting Your Tweets Indexed by Google in a Crisis

Melissa Agnes

But what does this mean for your crisis management? I’ve always advised my clients and blog readers that it’s important to make sure your online presence is as secure as possible prior to experiencing a crisis. It’s another thing to keep those rankings in the midst of a crisis, when what feels like the whole world is talking/publishing about you in a negative tone. Tips for getting your tweets indexed by Google in a crisis. Crisis Management

Google 143

#CrisisRoundup of Awesome Links: Week of September 29, 2014

Melissa Agnes

In case your week has been as busy as mine, below you’ll find my #CrisisRoundup of worthwhile reads, as well as what was published to The Crisis Intelligence Blog and Podcast this week. From The Crisis Intelligence Blog. Analyzing the CDC’s Crisis Communication In U.S. This week’s episode of The Crisis Intelligence Podcast. TCIP #017 – Exploring Garden Grove Fire Department’s Social Media and Electronic Communication in Crisis with Thanh Nguyen.

How To Use your Brand Values to Prevent a Crisis

Melissa Agnes

Go back on your values and you’ll find yourself in a crisis. Go back on your values in a crisis and you’ll find yourself without credibility and with a reputation in major decline. It was a controversy and it could have been a crisis. Let’s pause a moment and reflect on the definition of a crisis: A situation or event that has, or threatens to have, a long-term negative impact on your organization’s reputation and/or bottom line.

Crisis 130

PR Golden Turkey Awards

Flack's Revenge

Please note that I am not writing just about customer service, product quality, security breaches or other kinds of fails; this blog is careful not to confuse these things with PR and crisis management thereof. The company botched one of the first rules of crisis response: avoid the drip, drip, drip of piecemeal information. ” Wikipedia attributes the phrase to a 1981 Mel Brooks movie, History of the World.

How to respond when you go viral for all the wrong reasons

PR Daily

This is the story of how we handled a crisis that tested every aspect of our planning and training—and one of the handful of things I’ve worked on in my career that has its own Wikipedia page. Shortly after hearing “That’s us,” our crisis team kicked into gear. It was a young staffer in the mayor’s office who recognized the cartoon figures and alerted everyone, causing most media outlets to point out the generational gap that may have been the source of the crisis.

Viral 128

So Farah, not so good Freuds

Mark My Words

Read the opening paragraphs of athlete Mo Farah’s Wikipedia page and you’ll be confronted bya roll call of records sufficient to fill the sports category of several Trivial Pursuit decks. Much of the chatter has centred on Farah’s choice of crisis managers, Freuds. Over the next months they’ll be keeping a close eye on Farah’s Panorama entry on his Wikipedia page – every line that comes closer to his laurels is a slip on the track.

How to Deal with Harmful, Possibly Defamatory Yelp Reviews

Melissa Agnes

On its “ FAQ ” page, Yelp warns uses of potential legal consequences for posting false information, while hyperlinking to the Wikipedia entry for “libel.” After all, in many situations, simply having harmful content erased from the internet can sometimes be enough to make your internet crisis go away. Internet Defamation Online Reputation Management By Whitney C. Gibson.

4 ways to repair a brand's post-crisis image

PR Daily

Each such crisis has the potential to strike at the heart of an established brand, causing fleeting damage (in best-case scenarios) or (in worst-case scenarios) irreparable destruction of customer trust. You must rebuild a brand in those crucial days after the crisis occurs. Here are four key PR actions to employ in the wake of a crisis: 1. What happens after a crisis occurs? After a crisis, brand managers are understandably focused on regaining the trust of customers.

28 Observations from 28 Months as a Solo PR

ZudePR

Spot on, Wikipedia. 18: The Power of Thirds For the majority of my career, a great deal of my time was spent on client work, even, for the past five years of salaried employment, when I was managing an eight-person team. A melting pot of traditional media relations, SEO, content marketing, blogging, web strategy, link-building, email outreach, crisis management skills. In 2014, a whopping 581,000 businesses started up in the UK. One of them was me, Zude PR.

Preview of my PRSA Talk, "Hacking Public Relations"

Where the Fishermen Ain't

This is to say nothing of the subsystems for crisis management or Wikipedia engagement. . Wikipedia is another topic about. On the other, only through an open-source ethos can something like Wikipedia even exist. Anyone who has followed my work for five minutes knows that I''m a huge proponent of open source technologies and, more specifically, the philosophies that drive this important movement.