Flack's Revenge

NOVEMBER 23, 2016

Please note that I am not writing just about customer service, product quality, security breaches or other kinds of fails; this blog is careful not to confuse these things with PR and crisis management thereof. The company botched one of the first rules of crisis response: avoid the drip, drip, drip of piecemeal information.

Wikipedia 120

Wikipedia Crisis Management Customer Service Crisis 120

Mark My Words

JUNE 29, 2015

Read the opening paragraphs of athlete Mo Farah’s Wikipedia page and you’ll be confronted bya roll call of records sufficient to fill the sports category of several Trivial Pursuit decks. Much of the chatter has centred on Farah’s choice of crisis managers, Freuds. And the bigger the star the bigger the spike.

Wikipedia 60

Wikipedia Sports Crisis Management Print 60

Melissa Agnes

JULY 10, 2014

On its “ FAQ ” page, Yelp warns uses of potential legal consequences for posting false information, while hyperlinking to the Wikipedia entry for “libel.” Business owners can post a public comment or privately message an author of a review. Fortunately, Yelp does not tolerate defamatory content.

How To 200

How To Guidelines Wikipedia Policies 200

Where the Fishermen Ain't

OCTOBER 25, 2013

This Sunday, I will be delivering my talk " Hacking Public Relations " at the PRSA International Conference in Philadelphia. There''s a preview over at the Edelman Digital site : Everyone can agree that the complexity involved in public relations and marketing has skyrocketed in the past decade. Friday5: Let’s Hack Public Relations.

Publicity 39

Publicity Wikipedia System Community 39

NewsWhip

JUNE 10, 2021

Deploying crisis management teams | Jump to text. Chris: So if anyone’s behind a computer right now, we can all go to Wikipedia, right? And we can see, what does Wikipedia say? It starts with public interest and then carries over to media interest. The relationship between risk and innovation | Jump to text.

Reputation 78

Reputation Crisis Management Crisis Enterprise 78

Melissa Agnes

OCTOBER 16, 2014

The former one-way flow of warnings, information and updates from emergency management to the affected public has become, not just a two-way system, but one of many partners, sources and systems. And, can they accomplish their many tasks in real time or rapidly enough to protect the public from harm? References.

Education 100

Education Government Crisis Management Crisis 100

ZudePR

JULY 20, 2016

When I’m not doing a good job for clients, I write about digital PR/marketing for publications including Social Media Examiner , SEMRush , PR Daily , PR Moment , MuckRack , and Business2Community. Spot on, Wikipedia. I’m a 43-year-old traditional-media-relations-guy-turned-digital-PR. I’ve always been very competitive ; obsessively so.

Digital PR 60

Digital PR SEO Small Business Blogging 60