Melissa Agnes

APRIL 11, 2015

What has always fascinated me are their extreme capabilities in the use of social media for real-time emergency management. Tips for effectively filtering through the digital noise in a crisis or emergency. How they train their digital volunteers for effective emergency and crisis communications.

Social Media 174

Social Media Crisis Management Crisis Media 174

Prohibition

APRIL 7, 2022

With the social media landscape ever-changing, there are always different updates and trends emerging that social media managers need to be mindful of. If you prefer a quick video to learn for the latest social media trends here are the highlights from our latest webinar.

Instagram 62

Instagram Social Media Trends Media 62

Melissa Agnes

JULY 26, 2016

Is there such thing as a social media crisis? If you really think about it, what could a social media crisis really be? In this week’s #crisisready video, I share how I think we should be thinking about “social media crises” Have a watch and share your thoughts!

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Social Media Crisis Crisis Management Media 100

Melissa Agnes

JANUARY 14, 2015

With social media connecting people around the world and enabling them to communicate with one another in real-time, it only makes sense that the major social media platforms find ways to collaborate with emergency management organizations and facilitate the dissemination of important updates in different types of crises.

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Facebook Crisis Management Crisis Mobile 140

Melissa Agnes

JUNE 4, 2014

An amber alert was issued at 7pm and the picture of the abductor, taken from the hospital’s security footage, was plastered all of local media and social media. This, ladies and gentlemen, is a great example of the power of social media in emergency and crisis situations. Photo credit: cbc.ca.

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Social Media Healthcare Case Study Crisis Communications 223

Cision

JUNE 8, 2015

Within minutes, the airline acknowledged the situation on Twitter and Facebook. The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. Social media adds an overwhelming complexity to crisis communication.

Crisis Communications 120

Crisis Communications Social Media Crisis Communications 120

Shift Communications

JULY 24, 2017

Before activating a speaking bench or hitting the phones to contact media friendlies, you need to understand what and how the situation needs to be addressed. Brands that are too quick to pull the trigger – usually via social media – often get caught in a riptide of negative backlash. Know thy allies. As such, G.W. Even if G.W.

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Case Study Crisis Management Crisis Study 94

Garrett Public Relations

OCTOBER 5, 2018

Another week – and more brands in crisis. This week, we have Facebook, Tesla and GE, all major entities which find themselves in the midst of chaos, as well as Oregon winemakers who face an unprecedented crisis. Which brands will excel in crisis management?

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Facebook Crisis Crisis Management Brand 62

Communications Conversations

MARCH 6, 2018

As a hiring manager. And, a social media thought leader here in the Twin Cities. First, tell us a little about your role at Cargill as the global social media lead. In short, when it comes to social media at Cargill, the mouse stops here. As a leader. What does that entail? Hard question. But the No.

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Social Media Media Corporate Resources 102

Critical Mention

NOVEMBER 5, 2019

Social media platforms may have been created for friendly networking, but since then, they’ve evolved into tech hubs where anybody can network with anyone else. So, it’s important for all organizations to acknowledge and react to the impact social media has on consumers. Social Media Improves Customer Service.

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Social Media Media Customer Service Radio 105

Melissa Agnes

APRIL 11, 2018

Unfortunately for Facebook, the Cambridge Analytica crisis it is now managing is the direct result of an issue that went mismanaged for years. Facebook’s missed opportunity. Facebook was well aware of this reality—as is Google, and Twitter, and all the other social media networks and apps that are leading the way.

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Crisis Crisis Management Policies Privacy 160

PR News

FEBRUARY 7, 2018

director, risk & crisis communications practice at Hill+Knowlton Strategies, has a favorite aphorism about crisis management: “If you treat a bad day like a crisis, you’ll turn it into one. And if you treat a crisis like a bad day, you’ll make it worse.” The post Jim Carrey Wants You to Dump Facebook.

Crisis 88

Crisis Facebook Crisis Management Crisis Communications 88

Prohibition

DECEMBER 22, 2021

It certainly wasn’t a good move and after an influx of social media comments and press articles, it of course resulted in him resigning. Hats off to Aldi’s social media team! They are always on it when it comes to social media content and really has crafted a fantastic social media presence.

Crisis 146

Crisis Crisis Management Instagram Social Media 146

Rock the Status Quo

MARCH 30, 2015

View image | gettyimages.com Media coverage abounds related to last week’s 2015 F8 Developer Conference – an event for app developers put on by Facebook. Facebook native video. PLUS Facebook reach (minimal as it might be). PLUS Facebook reach (minimal as it might be). Read on for the dets!

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Facebook Customer Service YouTube Crisis Management 100

Melissa Agnes

SEPTEMBER 26, 2014

I had the opportunity to present a crisis management workshop to some very savvy and fascinating professionals within the healthcare sector of the United Arab Emirates and Saudi Arabia. From The Crisis Intelligence Blog. These Smart Social Media Tactics Will Help You Prevent A Crisis. Don’t miss it!

Crisis Management 199

Crisis Management Airlines Crisis Resources 199

Melissa Agnes

AUGUST 29, 2014

Emory’s Excellent Crisis Communication on Facebook. Does Common Sense On Social Media Come With Age? Melissa Agnes to Conduct Crisis Management Workshop at the GCC Government Social Media Summit in Dubai. Social Media for Healthcare: What’s The Potential? Listen here!

Crisis Management 190

Crisis Management Viral Crisis Healthcare 190

Melissa Agnes

AUGUST 15, 2014

The Role of The Social CEO in Your Crisis Communications. Fear of Confrontation in a Crisis is Not a Reason to “Go Dark” on Social Media. A Look At Academic Research on Crisis Communication From #AEJMC14. This week’s episode of The Crisis Intelligence Podcast. Crisis Management Resources'

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Crisis Management Crisis Communications Crisis Case Study 198

Burrelles Fresh Ideas

JANUARY 16, 2024

Information spreads rapidly through social media, websites, and other online platforms. Social media has redefined the public relations landscape, making authenticity more critical than ever. The immediacy of platforms like Twitter, Instagram, and Facebook demands genuine, real-time engagement.

Crisis 85

Crisis Airlines Crisis Communications Social Media 85

Melissa Agnes

FEBRUARY 16, 2016

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure.

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Crisis Communications Crisis Communications Crisis Management 193

Melissa Agnes

OCTOBER 3, 2014

How The UAE and Saudi Arabia Are Doing Great Things on Social Media. Analyzing the CDC’s Crisis Communication In U.S. This week’s episode of The Crisis Intelligence Podcast. TCIP #017 – Exploring Garden Grove Fire Department’s Social Media and Electronic Communication in Crisis with Thanh Nguyen.

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Wikipedia Crisis Crisis Management Privacy 169

Melissa Agnes

AUGUST 8, 2016

With the growing use of social media to follow brands, rather than navigating to the brand’s corporate website, should your corporate website still be used as your crisis communications home base? One you should aim to think through within your crisis preparedness. This is a good question. Let me explain further.

Crisis Communications 100

Crisis Communications Corporate Crisis Real Estate 100

Stephen Waddington

DECEMBER 2, 2019

In the past 12 months digital PR has seen investment in content and paid social media but cuts in SEO and social listening. The good news is that practitioners are firmly embracing social and owned media alongside earned as a means of engagement with an audience or public.

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Digital PR Report Communications Crisis Management 78

Norton's Notes

JANUARY 8, 2015

His hands-on, honest and transparent approach has managed a rapid response to this horrible situation. For-fronting platforms Fernandes made the decision to post all information via social media. The Airasia Twitter and Facebook page linked statements published to reach a wider audience quickly.

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Crisis Management Crisis Twitter Airlines 28

Melissa Agnes

SEPTEMBER 9, 2014

Let me paint you a picture: It’s early morning and your social media monitors catch wind that Twitter is beginning to populate with tweets against your organization. The right crisis simulation will: Simulate any type of crisis imaginable and test any part of your team / departments that you want to test.

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Crisis Crisis Management Engineering Exercises 222

Melissa Agnes

SEPTEMBER 4, 2018

Before MVPD had time to make this connection themselves and gather the necessary information, news of this fact quickly went viral with the media, local communities, and the general public demanding answers and speculating on what the answers to those unanswered questions might be. Follow and connect with MVPD on social: Facebook.

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Crisis Viral Brand Branding 176

Melissa Agnes

MARCH 13, 2014

The airline has done a good job at publishing new updates in a timely fashion to their home base as well as to their Twitter and Facebook platforms. Their use of social media throughout the crisis. Social media provides an easy way to subscribe and monitor for news and updates in real-time.

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Crisis Communications Crisis Airlines Communications 279

Melissa Agnes

AUGUST 14, 2014

There were a lot of research papers on crisis communication for organizations and government agencies alike. There were also a lot of papers and studies on the use of social media for general communications and customer/stakeholder engagement, and my interviewees varied. In terms of the crisis communication research.

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Crisis Communications Crisis Communications Case Study 251

Melissa Agnes

JULY 19, 2016

When Diamond Reynolds used her cell phone and Facebook Live to live-stream the unfortunate situation she found herself in, mere minutes after her boyfriend, Philando Castile, was fatally shot by a police officer, there was no stopping what would happen next. Can live-streaming be leveraged to your crisis management advantage?

Crisis 100

Crisis Crisis Management Crisis Communications Video 100

PRSay

AUGUST 3, 2018

a) Deliberately misleading posts on Facebook. c) Anything a public figure does not like that a rival or the media said. a) Deliberately misleading posts on Facebook. c) Anything a public figure does not like that a rival or the media said. This speaks to one of the new rules of crisis management in the digital age.

Crisis 60

Crisis Crisis Management Media Newspapers 60

Cision

MARCH 1, 2016

So we may be in “crisis” far more often than we are in crisis. Take for example one of Business Week’s “2012 Year in Crisis PR” case studies: Facebook. They write: “Facebook’s IPO is a flop.” Identifying a PR crisis. SoMe = Facebook, Twitter, YouTube.

Crisis 120

Crisis Crisis Communications Journalism YouTube 120

Melissa Agnes

MARCH 1, 2015

Understanding who your stakeholders are and how they use technology (from the search engines to mobile to social media) will help you better communicate with them in a crisis. Learn more about Agnes + Day , Melissa’s crisis management firm. Connect with Martin on Facebook. Visit Martin’s website.

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Reputation Trends Crisis Management Mobile 124

Melissa Agnes

JUNE 12, 2014

For those of you interested in tuning in (or saving it to watch at a later date) this episode of The Crisis Show discusses: The role of the “social executive” as a crisis preparedness strategy. The challenges that students and professors face when it comes to social media and managing their online reputations.

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Crisis Crisis Management Crisis Communications Interviews 186

Prohibition

JANUARY 14, 2022

Your customers could make their displeasure known on your Facebook page and Twitter feed. Trying to control a crisis is almost impossible. But you can plan for it by creating a PR Crisis Plan. The following are 11 steps you can take to create a solid PR crisis plan: 1. Set up a PR crisis management team.

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Crisis How To Crisis Management Crisis Communications 62

PRSay

MARCH 23, 2018

In corporate settings, outside crisis management experts can use their mental and physical distance from a crisis to see it clearly. Similarly, companies can anticipate many of the resources they’ll need if a crisis strikes. Such allies need to be organized, however, for crisis management messages to be consistent.

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Corporate Communications Crisis Management Crisis 79

Prohibition

AUGUST 1, 2023

In this article, we will explore the importance of food PR for vegan and vegetarian brands, the key strategies for successful campaigns, and the role of social media and influencer partnerships. Leveraging Social Media for Food PR In today’s digital age, social media has become an indispensable tool for food PR.

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Brand Branding Ethics Storytelling 62

Prohibition

JANUARY 24, 2022

Crisis communications are key in today’s interconnected social media world. What causes a crisis to go viral? Secondly, you can outsource the crisis management to a trusted agency like Prohibition PR. This has several advantages which may eclipse all other forms of internal crisis management solutions.

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Crisis Communications Crisis Agency Communications 62

Stuart Bruce

OCTOBER 6, 2016

Given that the report was commissioned by the PRCA it’s hard to know what to make of the finding that 45% of in-house respondents claim the majority of content for digital and social media activity comes from the PR and communications department, although this has dropped from 52%. What digital and social platforms do PR people use?

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Training Digital PR Media Training Education 119