Cision

AUGUST 28, 2015

Crisis communication pros use the term “vulnerability audit.” Are you ready for a crisis? Click here to get Cision’s free crisis communication tip sheet! Determine communication channels. You should always be where the crisis is taking place. Identify crisis responders.

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Cision

JUNE 8, 2015

The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. Social media adds an overwhelming complexity to crisis communication. What I want to do in this post is to examine how to best use social media for crisis communication.

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Shift Communications

APRIL 11, 2018

Crisis communications is the opposite of traditional public relations and involves putting out a “ fire ” of some sort. In most cases when a company is faced with a crisis they often mess up the initial response. Most recently, Facebook just experienced the classic example of a crisis communications case study.

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Crisis Communications Facebook Crisis Communications 95

Melissa Agnes

JUNE 19, 2014

Since the podcast on “ doing crisis communications right “, with Captain Chris Hsiung and Shino Tanaka, aired last week, I’ve received some really great follow up questions from listeners. Your follow up questions answered: Doing crisis communications right.

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Melissa Agnes

JANUARY 18, 2017

If it’s a case of the latter – which, trust me, is not uncommon – then you have a gap within your crisis communication capabilities that you should be focusing on bridging. Fool-proof this system, in the event that systems are down. In other words, ensure there’s a backup system in place.

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Wadds Inc.

OCTOBER 12, 2023

It could also address systemic knowledge gaps. Rethinking crisis communication advice when stakeholders experience moral outrage Reference W. Existing crisis communication advice may not apply well to moral outrage-inducing crises. Timothy Coombs & Elina R.

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5W PR

OCTOBER 18, 2023

Crisis communication plan Develop a robust crisis communication plan to address miscommunications promptly. Establish a system for responding to customer feedback. Customer education Provide educational resources to help customers make informed decisions. Actively listen to concerns and criticisms.

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Stephen Waddington

OCTOBER 1, 2020

Coombs developed Situational Crisis Communication Theory (SCCT). He is the author of numerous books on crisis management. False dawn and societal fractures We expected the crisis to be over by now, but we’ve now learnt that the easing of lockdown in June was a false dawn. Many people are at breaking point.”

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Sword and the Script

APRIL 2, 2024

Before my time the company had added a footnote to every PR message sent through its system: “powered by Vocus.” In simple terms, the idea is that the AI helps to summarize posts and articles captured in the Agility monitoring system. This move would have been brilliant in another context, but it was a disaster in this case.

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Melissa Agnes

AUGUST 15, 2014

The Role of The Social CEO in Your Crisis Communications. Fear of Confrontation in a Crisis is Not a Reason to “Go Dark” on Social Media. A Look At Academic Research on Crisis Communication From #AEJMC14. This week’s episode of The Crisis Intelligence Podcast. The social intelligence conundrum.

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Melissa Agnes

AUGUST 8, 2014

Making The Case for Excluding Jargon From Crisis Communication. Teaching Crisis Communication: Embracing the Research to Practice Model. This week’s episode of The Crisis Intelligence Podcast. Crisis Management Tactic: Updates on Updates – by @bernsteincrisis. Listen here!

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Melissa Agnes

MAY 2, 2016

Tip: If you list out your top 5-10 most likely crisis scenarios, this will go a long way in helping you identify the most important action items for each department or team member. 3- Pre-approved crisis communication strategy and messaging. Yet timely approvals of communications can be a challenging and daunting task.

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Melissa Agnes

MARCH 10, 2014

I recently had the opportunity to join an NYU graduate class in a Twitter chat on crisis communications. There is a ton of valuable advice in the following tweets – and it’s certainly reassuring to know that these students represent the future of PR and communications. Assess the Crisis Situation.

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Twitter Crisis Communications Crisis System 212

Shift Communications

OCTOBER 29, 2014

Netflix is doing just that, preparing for the worst by intentionally “breaking” its systems for the purpose of exposing weakness and giving its engineers practice and experience in fixing them. The post Bring Chaos Into the Workplace appeared first on SHIFT Communications PR Agency | Boston | New York | San Francisco.

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Cision

SEPTEMBER 8, 2016

Alan Caldwell, APR, vice president and chief diversity strategist at Cerrell Associates, stresses the importance of authenticity in brand communication. In this interview, Alan discusses the critical steps for successful crisis communications, what it means for your brand to be human and how to improve communication through research.

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Doctor Spin

FEBRUARY 15, 2024

Noteworthy : “Public Relations” is synonymous with “Strategic Communications” (i.e using communicative means to achieve adversarial objectives). This concept is foundational in the study of communication theory, highlighting the mechanisms of message transmission, reception, and interpretation between individuals or groups.

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Presspage

JUNE 16, 2023

Obviously, these systems would need to be extremely secure closed AI systems, to guarantee confidentiality of information. After all, corporate communications is no longer about sending press releases. Human involvement remains indispensable in managing crisis communications and maintaining trust with stakeholders.

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Offleash

JULY 19, 2023

Myth: Generative AI helps PR to “cheat” the system. Myth: AI can handle the thorniest crisis communications. AI has plenty of potential to break down vast amounts of data and coverage in a crisis and look for patterns. I’ve tested it to generate headlines and taglines to jumpstart the creative process.

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PRSay

JUNE 7, 2022

Find more articles on crisis communications in the May 2022 issue of Strategies & Tactics. Managing a Chapter crisis. I had a destination, a nice navigation system and a spare, but I didn’t have any instructions (crisis plan) on how to replace the tire. Not on my list?

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Crisis Crisis Communications Nonprofit Local 78

Melissa Agnes

NOVEMBER 10, 2014

These attacks can and do come from anybody – from angry customers to unlawful competitors – and require legal and crisis communication expertise to manage. But hackers may not only be after your credit card systems. What about your email system? Who does your company newsletter get distributed to?

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PRSay

DECEMBER 2, 2020

When two of Boeing’s new 737 MAX passenger jets crashed within five months of each other in late 2018 and early 2019, killing a total of 346 people in Ethiopia and Indonesia, the company faced the worst crisis in its 100-year history. According to reports, an automated flight-control system had sent the airplanes into nosedives.

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Prohibition

DECEMBER 17, 2021

When a crisis hits the news, we are reminded of a valuable lesson: that companies and businesses often have to act fast in order to prevent further damage from taking place. Crisis communications is an important aspect to tackle as a business owner. This guide is written to assist in every aspect of crisis communication.

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PRSay

MARCH 25, 2019

.” So, what are the best ways to lessen the potential negative impacts of your internal communications going external? To read more about employee communications, check out our March issue of Strategies & Tactics. Work to eliminate both accidental and intentional leaks.

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The Stalwart Blog

NOVEMBER 18, 2019

Metaverse Law focuses exclusively on data privacy and cybersecurity, so I help businesses with their compliance obligations under these new privacy and cybersecurity rules, bring in third parties to assess the security systems and help them deal within an instant. Dave Oates: Type of organizations that would be in need of your service.

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Melissa Agnes

AUGUST 13, 2014

It worries me when crisis communication professionals are still advising their clients to avoid social media in a crisis. Just because people may vent and lash out against your organization is not a reason to hide and refuse to communicate on the channels that demand communication these days.

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Melissa Agnes

JULY 26, 2016

In the event of a cyber security crisis, this list usually includes legal counsel, cyber forensic professionals, insurance providers and a specialized crisis management consultant. Step 4: Draft your playbook and crisis communications handbook.

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Solo PR Pro

FEBRUARY 7, 2023

In a recent episode of That Solo Life: The Solo PR Pro Podcast , hosts Karen Swim and Michelle Kane discuss the nightmare that was Southwest Airlines’ system failure over the holidays. Pay attention to your system of tools Michelle says it best: “Don’t shortchange investing in your company’s infrastructure.” Not Southwest.

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Airlines System Reputation Travel 58

Melissa Agnes

NOVEMBER 10, 2014

These attacks can and do come from anybody – from angry customers to unlawful competitors – and require legal and crisis communication expertise to manage. But hackers may not only be after your credit card systems. What about your email system? Who does your company newsletter get distributed to?

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Konnect Agency

APRIL 20, 2021

Being slow to react to a crisis can be viewed just as unfavorably as not responding at all or providing a rushed response that lacks detail. Thus, having a prepared crisis communication plan is critical for every company. So what is crisis communication? Which messages need to change as a result of this crisis?

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ImPRessions - Crenshaw Communications

APRIL 3, 2018

Crimson Tide (1995) — Crisis Planning. When it’s a crisis communications nightmare about the highest of high stakes: nuclear war. Plus, communications technology plays a crucial role in the plot. A brand’s best PR move is to back up its claims with actions. Buena Vista Pictures (1995).

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PR Fuel

MAY 31, 2022

Johnson and Johnson took what was an absolute crisis and made the system better, giving people quality packaging. Taking the initiative in business crisis management allows you to make changes and improve the system. A good relationship with the media helps you get information out to the public quickly in a crisis.

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Cision

FEBRUARY 25, 2016

Soon after, I piloted one of the very first reputation-monitoring systems on the Internet – and yes, there were trolls even in 1997. Email reshaped how we communicate, but things like desktop publishing and even the creation of the PDF format all dramatically changed the profession. You’ve helped brands face some of the biggest crises.

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David PR Group

APRIL 4, 2024

These are not mere operational hiccups; they are indicative of systemic failures that have allowed safety and integrity to be compromised. The recent ousting of Boeing’s CEO, brought in as a reformative leader, signals the magnitude of the crisis and the imperative for transformational change.

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PR in High Definition

OCTOBER 19, 2017

And second, what should you do as a communications professional if they do misbehave? The problem is the lack of transparency – according to the Huffington Post and Oxford University, putting this in place can often make a system less efficient, because it has to be slowed down enough to be overseen [3].

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Ethics Crisis System Training 67

Sword and the Script

MARCH 21, 2023

It’s about giving people a reason to believe. * * * If the economy is a system built on belief, then trust is a form of currency that you can’t buy or sell. Listing a role for hire — when no such job requisition exists — feeds the belief a company is growing. Trust isn’t less than veracity, but it’s also something more.

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The Hoffman Agency

NOVEMBER 2, 2021

If you were to ask me as a college senior what working at a public relations agency looked like, I would probably say crisis communications and an endless number of campaigns. One of my greatest learning moments surfaced when I developed an organizational system tailored for me to succeed. By Claire English, Intern.

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Solo PR Pro

APRIL 24, 2018

We are delighted to share today's guest post from Solo PR Pro Premium Member, author and crisis communications expert, Doug Levy. . Times and technologies change, but the realities that prompted one of the most famous emergency communications in history remain true today.

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