Report: Consumers say tech companies can do better on privacy and more

PR Daily

The communications landscape is becoming ever more digital—and rife with potential pitfalls. A recent FleishmanHillard report about reputation management and technology highlights the struggle to maintain consumers’ trust amid data breaches, privacy concerns on social media platforms, and increased hate speech online. Though almost 60% of consumers in the United Kingdom think that technology companies are currently regulated the right amount, just over half of U.S.

Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. I will be talking about mobile, data and wearable technology as the drivers and ethics, real time and content as the issues. Mobile, data and wearable technology. Our notions of privacy and confidentiality will be challenged.

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Zoom criticized for privacy and data concerns, Airbnb apologizes and pledges $250M to hosts, and NPR skips April Fools’ Day

PR Daily

Also: Influencers’ communities ask how they can help, Uber offers free rides for frontline health care workers, how communicators are sharing information during the pandemic, and more. Here are today’s top stories: Zoom slammed for privacy concerns and data sharing. As the virtual conference platform’s membership and meeting numbers are sharply rising, so are privacy concerns. However, convenience doesn’t negate people’s right to privacy. CRISIS DAILY NEWSLETTER.

Study Reveals Gaps Between the CEO and PR in Communications Goals, Issues and Technology

Sword and the Script

But a new survey out of the Center for Public Relations at USC Annenberg shows that isn’t happening among some PR pros and corporate communicators. The annual survey polled 210 CEOs, 1,583 PR professionals and 378 students with an eclectic mix of questions to develop the 2019 Global Communications Report. Three question areas in particular – about goals, issues and technology – stood out to me. 1) A Difference in Communications Goals.

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Google admits ‘error’ in failing to tell consumers about Nest microphone

PR Daily

Users, the company said, could now enable its virtual-assistant technology, Google Assistant. RELATED: Learn how to prepare, defend and promote your organization during a crisis. ]. But it’s a privacy-conscious world now, where a company like Purism appeals to consumers by selling laptops and phones with hard kill switches for microphones and webcams. Engadget wrote : It’s the latest in a series of privacy-related blunders for the company.

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Why we should stop pretending virtual meetings are working—and how to fix them

PR Daily

Here’s how communicators should adapt to improve morale and productivity. RELATED: Join us for our Google and SEO for Communicators Virtual Bootcamp ]. Practice the technology to avoid common blunders from equipment failures and poor preparation. Know your technology.

During its outage, Facebook turns to Twitter to share updates

PR Daily

Even for Facebook, Twitter is an important channel for live updates in a crisis. RELATED: Take the first step in achieving communications excellence ]. Four of the world's biggest communication apps together accounting for a huge proportion of people's internet use are all down together. CNBC reported : Facebook is facing a criminal probe into data-sharing deals it arranged with at least two other technology companies, the New York Times reported on Wednesday.

Goldman Sachs issues diversity challenge, 23andMe lays off 100, and Sonos chief apologizes after backlash

PR Daily

The future of search might hinge on the success of voice-activated artificial intelligence, but the technology isn’t ready for the spotlight just yet. Despite the number of professionals who predict voice search will dominate in coming years, most consumers still find the technology frustrating. However, as the technology improves, consumers could greatly increase their reliance on these systems, and brands that aren’t ready for the change could be left behind.

Facebook revamps livestreaming tools after Christchurch shooting

PR Daily

million in new research partnerships with leading academics from three universities, designed to improve image and video analysis technology. FREE DOWNLOAD: 13 tips for preparing for a crisis ]. Facebook also plans to implement more safeguards and invest in new technology to detect content that violates its policies more quickly. However, Facebook has been able to get political leaders to act as proxies and praise its first steps in addressing the crisis.

Google co-founders step down, Riot Games pays $10M in harassment suit, and most consumers distrust organizations’ data use

PR Daily

Also: Coalition issues a privacy framework, TikTok faces lawsuit over data collection, tips for mining great stories within your organization, and more. Good morning, PR pros: A coalition of trade organizations and companies called Privacy for America has announced a “comprehensive new framework” proposal for privacy legislation across the United States. — Privacy for America (@privacy4america) December 3, 2019.

Zoom chief focuses on winning back trust, Hobby Lobby closes and furloughs most employees, and Apple makes COVID-19 face shields

PR Daily

Good morning, communicators: Agency Berlin Cameron launched an effort to help small business owners struggling to stay afloat during the current crisis. How can you share your skills and expertise to help those struggling with their crisis responses? Following backlash over data sharing and privacy concerns, Zoom has been scrambling to fix its default settings to regain consumer trust and stop “Zoombombing” incidents. CRISIS LEADERSHIP BOARD.

How marketers and PR pros can avoid Fiji Water’s legal trouble

PR Daily

RELATED: Learn how to prepare, defend and promote your organization during a crisis. ]. The right of publicity is a concept that is rooted in state privacy laws, and also borrows concepts from both copyright and trademark law. Crisis Communications Marketing Fiji Water Girl legal PRThe water company had a viral marketing win, but it all unraveled when it couldn’t secure an agreement with the model behind the stunt. Here’s what marketers must know.

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5 PR lessons from CES 2020

PR Daily

Tech fans readily embraced the more than 4,400 organizations exhibiting and speaking, but communicators might easily dismiss the show as outside their wheelhouse. However, there are many insights to glean from Consumer Technology Association’s forward-facing event. Here are five lessons for any communicator to consider: 1. By focusing on personalization, Samsung’s Ballie showcased the human component of artificial intelligence and other technological advancements.

Brands donate to frontline workers, Yelp pauses GoFundMe effort after backlash, and Ralph Lauren to make 250k masks

PR Daily

Why it matters: You might think an idea is outstanding, but you still should vet potential pitfalls and ramifications with your communications team. Charitable actions can be greatly appreciated during this crisis, but make sure those efforts don’t come at the cost of privacy and autonomy. One way of thinking about your COVID-19 response is to follow the mnemonic “TACOS” which stands for “Transparent,” “Authoritative,” “Consistent,” “Over-communicative” and “Social.”.

B2B Security Vendors: Prepare for Scrutiny

Shift Communications

Public sentiment toward technology vendors is undergoing a significant shift. The shift reflects a growing skepticism in the claims technology providers make about their products and services. How long will it be before B2B tech vendors, especially security vendors that supply the technological underpinnings of these public companies, are subject to the same scrutiny? Craft a 360-degree crisis communications plan. Growing Skepticism Toward Vendors’ Claims.

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What lies ahead in 2020? Predictions from 20 industry experts

PR Daily

As we in communications and marketing look ahead to 2020, what can we expect? Twenty influencers shared their thoughts about this question: “What lies ahead for communicators in 2020?” The more communicators can help at every stage of the marketing operations funnel, from customer service up through advertising, the more PR will make an impact in 2020. My hope is that communicators will continue to raise the bar in 2020. Jonathan Kranz, Kranz Communications.

PRoust Questionnaire: Sean Kelly

PR Conversations

I enjoy the adrenaline rush of crisis communications. What the CSA’s communications team did for the Chris Hadfield mission was literally and figuratively out of this world! a critical thinker– and a quick thinker (particularly during a crisis). Advancements in communications technology and the explosion of social media platforms have secured the need for public relations experts to help organizations communicate effectively with their stakeholders.

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Pepsi’s new catchphrase, TikTok’s transparency report, and the best times to post on social media

PR Daily

Why you should care: Social media and technology platforms are struggling to maintain trust as privacy and cybersecurity concerns grow, but communicators don’t have to work for these companies to be affected. For example, if user growth numbers stagnate or decline because of privacy or cybersecurity concerns, you might want to remove the platform from your list of online presences.

Popeye’s chicken sandwich returns, Adobe breach hits 7.5M, and rushing to measure ROI won’t produce results

PR Daily

In an age of constant security breaches and data privacy concerns, most consumers recognize this. At Adobe, we believe transparency with our customers is important,” the company’s communications team said in a blog post. FREE DOWNLOAD: 8 Tips on How to Manage a PR Crisis Effectively ]. Why you should care: Watch for continued crisis and reputation management lessons as the company continues to struggle with its brand image issues.

Google, Microsoft and Verizon challenge Zoom, retail sales decline to new low, and PlayStation launches ‘Play at Home’ campaign

PR Daily

Hello, communicators: Ahead of its 100 th birtrhday, Land O’Lakes removed the “butter maiden” from its packaging—an image that Eater described as “a non-specific American Indian woman with a feather in her hair, kneeling and presenting the consumer with a container of butter.”. Meanwhile, Zoom has turned to security consultants and privacy experts to fix its security issues and fix its image following a slew of negative headlines and “Zoombombing.”. CRISIS LEADERSHIP BOARD.

Twitter suspends Grindr from ad network, Spotify offers pet playlists, and Pinterest surpasses Snapchat

PR Daily

The report said spreading user data (including location, political views, sexual orientation and more) violates privacy laws in Europe as well as in states such as California. Why it’s important: Consumers’ changing behaviors as a result of technological advances and internet offerings won’t affect your social media strategies alone. International communications network Consultancy32 said a smile could help break the ice: Depends on whether they look familiar.

Tips for Pitching to the Media

Critical Mention

They’re capitalizing on being extraordinarily relevant and piggybacking on the data privacy lawsuit Facebook is currently facing. Passionate about all things communications, Jolie found her dream job as a copywriter with Critical Mention, where she’s continuing her passion for writing and editing. With a background working for high-profile clients in the financial, hospitality and technology industries, she’s excited to bring her experience to Critical Mention.

Many fooled by Instagram hoax, Spicer joins ‘Dancing with the Stars,’ and LinkedIn shares coveted skills

PR Daily

Also: Consumers ridicule care guidelines for Apple’s credit card, how to prepare for another privacy act, and a heartwarming tale from Orlando’s airport. Good morning, PR pros: Today’s technology trends call for particular skills, and communicators who embrace them are head and shoulders above the competition. Here are today’s top stories: Instagram privacy hoax hooks big fish. The California Consumer Privacy Act (CCPA) takes effect Jan.

Meredith’s Jill Davison: ‘No better time for us to have an impact’

PR Daily

The PR and communications veteran shares insights from her career with the audience at Ragan’s Future of Communications Conference. s chief communicator. I think it is extremely positive for PR people,” she told the audience for Ragan Communications’ Future of Communications Conference in Chicago. It starts, she says, with bringing in all the stakeholders, from employees and managers to HR reps and communications staff: “We put together an FAQ.

PRoust Questionnaire: Sean Kelly

PR Conversations

I enjoy the adrenaline rush of crisis communications. What the CSA’s communications team did for the Chris Hadfield mission was literally and figuratively out of this world! a critical thinker– and a quick thinker (particularly during a crisis). Advancements in communications technology and the explosion of social media platforms have secured the need for public relations experts to help organizations communicate effectively with their stakeholders.

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J&J offers to settle in Ohio, consumers question leaders’ ethics, and how TikTok fills a specific niche

PR Daily

Good morning, PR pros: In a bellwether case in the opioid crisis, Johnson & Johnson has reached a potential deal with Cuyahoga and Summit counties in Ohio. Why it matters: It might be sound legal strategy to deny wrongdoing while offering a multimillion-dollar settlement, but it shouldn’t be confused with good crisis management. How should communicators talk about opioid treatment? It’s not about privacy and friends, but strutting on the world stage.

Online ads have ‘oversaturated’ consumers, Gucci’s straitjackets meet backlash, and Yahoo unveils a new logo

PR Daily

In reply, Procter & Gamble’s chief brand officer, Marc Pritchard, said advertisers must “blend” marketing messages and ads “with filmmaking, journalism, technology, music, comedy and just storytelling.”. Related reading: 5 common missteps in crisis communication. 3 steps for protecting your organization from a crisis. PR crisis? FREE REPORT: Communicators’ struggles, strengths and successes ].

Oracle and Walmart tout TikTok partnership, Nikola founder and chairman resigns, and brands silent after Ruth Bader Ginsburg’s death

PR Daily

Hello, communicators: Supreme Court Justice Ruth Bader Ginsburg died on Friday from complications of metastatic cancer of the pancreas. This greatly improved security and guaranteed privacy will enable the continued rapid growth of the TikTok user community to benefit all stakeholders. .

Facebook chief attempts to steer the conversation with ‘tech talks’

PR Daily

The platform has been facing increasing scrutiny and criticism following a series of crises involving privacy and data-sharing concerns, election tampering and more. The Guardian reported : Zuckerberg’s personal challenges have become a key part of his public persona in recent years, and they have evolved from traditional New Year’s resolution fodder (running, reading, eating veggies) into corporate communications bonanzas.

How Your CEO Can Save Your Company?s Image

Critical Mention

When a company faces a crisis, its CEO must step up and restore his or her organization’s PR image in a crisis. Strong leadership and a carefully-crafted crisis communications strategy can help a company recover its image and earn back its audience’s trust. These examples will provide your team with strategies on how to communicate effectively and reboot your reputation in the public eye.

Why and how communicators must protect their brands from ‘techlash’

PR Daily

Technology’s increasing presence in the marketplace has more and more consumers voicing ethical concerns and posing tough questions about those companies’ stands on key issues. This has happened several times throughout history, and the current technology backlash, or “techlash” as it’s been dubbed, is no different. adults believe technology companies have a negative impact on the country. Keith Donovan is president of Airfoil Communications.

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What’s Next in Public Relations? Let’s Ask My Students

PRSay

Some of the familiar topics are there — branding, corporate social responsibility, crisis communications — but not necessarily in a form many of us would recognize as aspects of the profession we’ve come to know. They’re not shying away from big topics: the rise of nationalism, trade wars, and online privacy. Jay Kosminsky teaches in the graduate program in Public Relations and Corporate Communications at NYU’s School of Professional Studies.

Uber chief’s comments spark #BoycottUber return, Google takes heat for patient data collection, and Amazon’s digital ad power

PR Daily

It wrote in a blog post: Today, we’re proud to announce more details on our partnership with Ascension, one of the nation’s leading non-profit health systems, to support them with technology that helps them to deliver better care to patients across the United States. Why it matters: Khosrowshahi’s mega-blunder serves as a warning for executives and communicators who face tough news media interviews. How should you organization respond to California's data privacy law?

Web Ad Blocking – is it Ethical?

PRSay

The technology prevents ads from appearing on your computer screen, iPads, smart phones and other platforms. They also legitimately (in my view) object to the fact that that Web ads collect information about users that is then communicated back to publishers and advertisers without their knowledge nor consent. He is a frequent public speaker on ethics, public relations and crisis communication at major universities including Columbia University, NYU and Penn State.

Announcing Ragan’s 2020 PR Daily Awards

PR Daily

The finalists in Ragan’s 2020 PR Daily Awards represent the organizations and communications teams behind the best communications campaigns, projects, initiatives and content from the past year. Landis Communications and Velodyne Lidar, Inc: Strategic PR Campaign – Automotive.

Zuckerberg passes Senate test, but his notes get scraped

PR Daily

Do members of Congress understand technology enough to ask the right questions? RELATED: Prepare, protect and promote your organization and brand in a climate of crisis. ]. Dick Durbin probed Mark #Zuckerberg on Facebook users’ right to privacy: pic.twitter.com/XTvEaHUmAp. — In a moment of irony—and a lesson for all crisis communicators—Zuckerberg’s preparatory notes were leaked when a photographer captured them and media outlets scrutinized them.

6 key occasions when your CEO should be the key spokesperson

PR Daily

From crisis communications to unveiling that brilliant new product, your head honcho should recognize these high-profile moments to step up and be the face and voice of your organization. Forty-four percent of 210 CEOs surveyed said their most important communication goal for 2019 was to sell the company’s products and services, and 60% said they were unlikely to speak out about any social issue. Showing leadership during a crisis.

Lawyering up on Data Protection and Cybersecurity

The Stalwart Blog

Dave Oates: Hey, thanks for joining us for another edition of the Public Relations Security video cast where we talk to experts in all facets of crisis events and crisis management. Metaverse Law focuses exclusively on data privacy and cybersecurity, so I help businesses with their compliance obligations under these new privacy and cybersecurity rules, bring in third parties to assess the security systems and help them deal within an instant.

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Employees demand inclusive, safe workplace with #GoogleWalkout

PR Daily

FREE GUIDE: 3 things you (probably) didn't know about crisis communications ]. A Google privacy engineer tweeted the following from a walkout in Zurich, Switzerland: The #googlewalkout in Zurich has impressive numbers! Though the demonstrations mark a significant culture crisis for the company, the issues spurring #GoogleWalkout can chip away at Google’s reputation and ability to retain employees. Time’s up for workplace harassment and discrimination at Google.

5 takeaways from pitches that missed the mark by a mile

PR Daily

As odd as this pitch was (the site was even weirder), it might have made for a wacky PR stunt story if this chef’s communicator had also built enough buzz through consumer and reporter reactions. Today, every communicator has the ability to share their organizations’ or clients’ news and stories through brand journalism and powerful storytelling. This pitch is better suited for a technology publication or a blog catered to privacy and security tips.