Report: Consumers say tech companies can do better on privacy and more

PR Daily

The communications landscape is becoming ever more digital—and rife with potential pitfalls. In March, Facebook founder and chief executive officer, Mark Zuckerberg, wrote in a blog post : … [T]here’s also an opportunity to build a simpler platform that’s focused on privacy first.

How and why you should be measuring reputation in 2020

PR Daily

This year, you’re probably wondering how you can renew your reputation, or how establishing your purpose can help you avoid social and moral disengagement with your customers and employees. Yet they seldom describe the mechanisms that brand managers can use to benchmark and track reputation.

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Apple takes swipe at Google and others with privacy-themed billboard

PR Daily

Apple hopes that its strong stance on privacy can help preserve its brand reputation and strong customer bond. CNBC reported : The message, which takes up about 13 floors of building, says: “What happens on your iPhone, stays on your iPhone” with the URL to Apple’s privacy website.

Instagram heads off privacy concerns, most employees report burnout, and Woodward’s book interview debacle

PR Daily

Also: The perks that employees care about, Constellation’s poor communications dings stock price, wisdom from Amazon’s Kristin Graham, how to talk about the economy, and more. Here are today’s top stories: Instagram preempts privacy questions on new messaging feature.

Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul.

Brands donate to frontline workers, Yelp pauses GoFundMe effort after backlash, and Ralph Lauren to make 250k masks

PR Daily

Why it matters: You might think an idea is outstanding, but you still should vet potential pitfalls and ramifications with your communications team. Charitable actions can be greatly appreciated during this crisis, but make sure those efforts don’t come at the cost of privacy and autonomy.

Away blames CEO’s departure on ‘Twitter mob,’ Yamaha warns against ‘playing Ghosn,’ and Instagram cracks down on photoshopped images

PR Daily

The video is an outstanding example of emotional storytelling, and it shows communicators the power of showing what your product can do, instead of telling consumers and journalists about its qualities. privacy laws, including California’s Privacy Act.

Google co-founders step down, Riot Games pays $10M in harassment suit, and most consumers distrust organizations’ data use

PR Daily

Also: Coalition issues a privacy framework, TikTok faces lawsuit over data collection, tips for mining great stories within your organization, and more. — Privacy for America (@privacy4america) December 3, 2019.

Barbie grows more inclusive, Zuckerberg says Facebook needn’t be liked, and Popeyes Chicken debuts clothing line

PR Daily

Why you should care: The success of Barbie’s new looks show that diversity and inclusion efforts aren’t only good for your organization’s reputation: They can also boost your bottom line.

Google, Microsoft and Verizon challenge Zoom, retail sales decline to new low, and PlayStation launches ‘Play at Home’ campaign

PR Daily

Hello, communicators: Ahead of its 100 th birtrhday, Land O’Lakes removed the “butter maiden” from its packaging—an image that Eater described as “a non-specific American Indian woman with a feather in her hair, kneeling and presenting the consumer with a container of butter.”.

A Crisis Comms Family Affair – A Lesson in PR Emergency Preparedness

The Hoffman Agency

While they proved to know more about PR than we expected, we decided to give them an inside look at our world, by putting them through a crisis communications activity. Some China-based companies don’t value privacy and security — we are focused on changing this stigma.

What lies ahead in 2020? Predictions from 20 industry experts

PR Daily

As we in communications and marketing look ahead to 2020, what can we expect? Twenty influencers shared their thoughts about this question: “What lies ahead for communicators in 2020?” My hope is that communicators will continue to raise the bar in 2020.

Popeye’s chicken sandwich returns, Adobe breach hits 7.5M, and rushing to measure ROI won’t produce results

PR Daily

In an age of constant security breaches and data privacy concerns, most consumers recognize this. At Adobe, we believe transparency with our customers is important,” the company’s communications team said in a blog post. FREE DOWNLOAD: 8 Tips on How to Manage a PR Crisis Effectively ].

Analyzing First Responders In Crisis PR

ImPRessions - Crenshaw Communications

A crisis situation presents abundant challenges for public relations and business leaders, not the least of which are the critical first communications. Five crisis PR first responses. In the wake of so many controversies, its communications has been slow and reactive.

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PRoust Questionnaire: Sean Kelly

PR Conversations

I enjoy the adrenaline rush of crisis communications. What the CSA’s communications team did for the Chris Hadfield mission was literally and figuratively out of this world! Which real, historical or fictional person or brand would you like to give a reputation makeover?

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Many fooled by Instagram hoax, Spicer joins ‘Dancing with the Stars,’ and LinkedIn shares coveted skills

PR Daily

Also: Consumers ridicule care guidelines for Apple’s credit card, how to prepare for another privacy act, and a heartwarming tale from Orlando’s airport. Here are today’s top stories: Instagram privacy hoax hooks big fish. The California Consumer Privacy Act (CCPA) takes effect Jan.

A PR Guide to Strategic Silence

ImPRessions - Crenshaw Communications

In an era of constant communication, most PR experts will say that silence is rarely an option for responding to negative or controversial developments. Crisis-management best practice calls for an immediate response where a brand or personal reputation is on the line.

Instagram offers ‘Product Launch’ stickers, Credit Suisse’s COO departs over spying scandal, and how communicators will use email in 2020

PR Daily

The company held a flashy press event to bolster its reputation and market position , but many critics still aren’t ready to buy in. The invasion of Khan’s privacy along with other mysterious aspects of the incident have caused a scandal prompting Bouée’s departure.

J&J offers to settle in Ohio, consumers question leaders’ ethics, and how TikTok fills a specific niche

PR Daily

Good morning, PR pros: In a bellwether case in the opioid crisis, Johnson & Johnson has reached a potential deal with Cuyahoga and Summit counties in Ohio. How should communicators talk about opioid treatment? It’s not about privacy and friends, but strutting on the world stage.

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PRoust Questionnaire: Sean Kelly

PR Conversations

I enjoy the adrenaline rush of crisis communications. What the CSA’s communications team did for the Chris Hadfield mission was literally and figuratively out of this world! Which real, historical or fictional person or brand would you like to give a reputation makeover?

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Target announces loyalty program, ‘soft skills’ are most crucial, and Spirit Airlines offers bigger seats

PR Daily

Also: Wendy’s is serving up breakfast and jobs, British Airways strike brings PR woes, and FDA letter fuels Juul’s PR crisis. Here are today’s top stories: British Airways’ reputation takes hit on pilots strike. Does brand reputation matter to Spirit Airlines?

Should the U.S. have Google’s “Right to be Forgotten” too?

David PR Group

” While this news is biggest in Europe, it also affects the ongoing debate in the United States about privacy and information posted on the Internet about private U.S. In the meantime, you are still stuck calling those of us in reputation management to help with your online issues.

Carl’s Jr. jettisons ‘sex sells’ ads, Hyatt eliminates travel-size toiletries, and Microsoft’s diversity and inclusion report

PR Daily

Why it matters: Similar to other purpose-driven initiatives such as corporate social responsibility campaigns and diversity and inclusion goals, sustainability efforts are no longer a “nice to have” element of communications. Your reputation might never recover.

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Apple/Justice Dept. Battle is Ideological (Not PR) Struggle

Return on Reputation

Admin’s Note: Carreen Winters recently discussed this issue in The Wall Street Journal’s Crisis of the Week blog which is available here. It’s a deep-rooted ideological issue pitting privacy against national security , where PR plays a supporting role. The PRISM controversy suggests Apple must take a strong stand on privacy, while the FBI needs to develop a less controversial reason to hack a phone. Corporate Communications Crisis Communications Apple FBI Justice Department

5 Strategies to Prevent Security Breaches

Reputation Us

Limiting your hospital’s vulnerability to a loss of security and reputation. ” Remembering Your Reputation. “If patient data is breached, the hospital’s reputation is immediately jeopardized. 5 Strategies to Prevent Security Breaches.

12 Secrets To Protecting Your Brand From Celebrity Scandals


I insert a clause in these contracts that identifies who controls communications with the media during a crisis,” says Hutton. Face it, the message which the brand wants to get out may not be the same that the athlete or celebrity wants to share during a crisis.

How Your CEO Can Save Your Company’s Image

Critical Mention

When a company faces a crisis, its CEO must step up and restore his or her organization’s PR image in a crisis. Strong leadership and a carefully-crafted crisis communications strategy can help a company recover its image and earn back its audience’s trust.

Why and how communicators must protect their brands from ‘techlash’

PR Daily

These companies are under more scrutiny and face even more challenges when it comes to their reputations. For communicators, this techlash brings new challenges as tech companies work toward organizational legitimacy, and addressing societal concerns is at the forefront.

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The NYT’s headline gaffe, Instagram and WhatsApp rebrand, and Tinder’s harassment lawsuit

PR Daily

Despite the legal considerations about how much you can say publicly, it’s wise to be as open as possible to help defend your organization’s reputation. Why you should care: Consumers care about their privacy and how their data is being collected and used.

Facebook offers curt apology over blocking tool bug

PR Daily

In another blow to Facebook’s privacy and safety cred, the organization announced a bug had unblocked thousands of accounts. RELATED: Join us at Amazon HQ for the Social Media & Digital Communications Conference.]. that changed 14 million users' privacy setting defaults to public.

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Social media policies in order after “covfefe” kerfuffle and Kathy Griffin photos

David PR Group

Before jumping to the corporate world, here are a few personal tips when it comes to communicating in modern times. Goes without saying that impaired communication doesn’t go over well with your boss or your ex. Respect copyright, privacy, fair use and other laws.

Learning From Past Crises to Navigate Post-COVID-19

Reputation Us

When it comes to navigating crisis, I have been in the eye of many storms. As the president of ReputationUs and with 28 years of experience behind me, I have been striving to refine the art of managing corporate reputations during a crisis into a well-honed specialty.

6 key occasions when your CEO should be the key spokesperson

PR Daily

From crisis communications to unveiling that brilliant new product, your head honcho should recognize these high-profile moments to step up and be the face and voice of your organization. Being the steward of a company’s image and reputation comes with the job.

Our Weekly Roundup of Awesome Links is Back! #CrisisRoundup

Melissa Agnes

As I’m not a super huge player in #FollowFriday, we’ve decided to start a new Friday hashtag for content-creating rockstars in the fields of crisis, issues and reputation management. So here you have it, this week’s #crisisroundup: From The Crisis Intelligence Blog. Free Webinar: Crisis Management in the 21st Century – Are You Ready? This week’s episode of The Crisis Intelligence Podcast. Crisis Management Resources

Google races to shutter Google+ after huge second data breach

PR Daily

FREE GUIDE: 3 things you (probably) didn't know about crisis communications ]. We will never stop our work to build privacy protections that work for everyone. What do you think of Google’s crisis response efforts, PR Daily.

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Lawyering up on Data Protection and Cybersecurity

The Stalwart Blog

Dave Oates: Hey, thanks for joining us for another edition of the Public Relations Security video cast where we talk to experts in all facets of crisis events and crisis management. An interview with Lily Li, Principal of Metaverse Law. .

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How Mayo Clinic responded directly to a damaging news report

PR Daily

The crisis unfolded over 18 months, from the time Mayo Clinic learned about the pending report—while the patient was still in the hospital—to Aug. Ginger Plumbo, manager of issues and crisis communications, describes Mayo Clinic’s first step: addressing the report internally.

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Employees demand inclusive, safe workplace with #GoogleWalkout

PR Daily

FREE GUIDE: 3 things you (probably) didn't know about crisis communications ]. A Google privacy engineer tweeted the following from a walkout in Zurich, Switzerland: The #googlewalkout in Zurich has impressive numbers!

7 Lessons Every Marketer Can Learn From The CrossFit Instagram Crisis


Here’s a question for PR and marketing pros: Which was the most significant corporate communications cri sis recently ? and Pepsi’s “ Black Lives Matter’’ TV ad bungle with Kendall Jenner – it would be easy to miss one of the smaller yet most portentous PR crisis of this year: The CrossFit Gym Member-Shaming Instagram Fail. CRISIS LESSON #1: EVERYTHING YOU BELIEVE IS PRIVATE WILL BE SHARED PUBLICLY. The first rule for any online crisis ?

5 takeaways from pitches that missed the mark by a mile

PR Daily

As odd as this pitch was (the site was even weirder), it might have made for a wacky PR stunt story if this chef’s communicator had also built enough buzz through consumer and reporter reactions. Doing so can kill potential relationships with reporters and even get you a bad reputation.