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Cruise lines embrace CDC restrictions amid government fight, P&G works to overcome Apple’s privacy measures, and eBay removes auction for art made in Japanese internment camp

PR Daily

Hello, Communicators: Facebook is adding additional labels to posts that appear in News Feeds that identify the posts as “public official,” “fan page” and “satire.”. CRISIS COMMUNICATIONS. CRISIS LEADERSHIP NETWORK. CRISIS COMMUNICATIONS.

The importance of civility for brand reputation in 2020

PR Daily

COVID-19 has further eroded the patience audiences have for the Twitter wars, and consumers in 2021 might be looking to reward companies that can help bring back a level of civility to public discourse. RELATED: Showcase your crisis comms work ].

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United and Boeing turn to Twitter after flight crisis, Clubhouse takes heat on privacy, and Bay Area school board resigns over public WebEx call

PR Daily

Hello, communicators: If your Monday is starting off on a hectic note, Innocent Drinks’ tweet can provide some solace: Ah, Monday. United, Boeing and the FAA turn to Twitter after flight crisis. CRISIS COMMUNICATIONS. CRISIS LEADERSHIP NETWORK.

How and why you should be measuring reputation in 2020

PR Daily

This year, you’re probably wondering how you can renew your reputation, or how establishing your purpose can help you avoid social and moral disengagement with your customers and employees. Yet they seldom describe the mechanisms that brand managers can use to benchmark and track reputation.

Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. My name is Stuart Bruce and I’ve been tasked with speaking to you about the future of social media and its impact on public relations. This is about putting the public back into public relations and the social back into social media.

Facebook’s Zuckerberg proposes new systems to police social media content, General Mills defends reputation after shrimp-tail scandal, and Jay Leno apologizes for history of anti-Asian jokes

PR Daily

Hello, communicators: Workplace communication app Slack rolled out a new feature Wednesday morning that allowed users to DM anyone, including those outside of their organization, without having previously connected. CRISIS LEADERSHIP NETWORK. CRISIS COMMUNICATIONS.

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6 tips for crisis comms strategy in the post-election period

PR Daily

Despite news from Pfizer that a vaccine might be on the horizon, the public health calculus for businesses hasn’t changed much. How can crisis communicators respond? It’s really hard for communicators to find a shared connection across all audiences, she says.

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Twitter slapped with GDPR fine, Utah’s Dixie State University to change name, and Coca-Cola offers gifts via Twitter Santa

PR Daily

Hello, communicators: The Coca-Cola Co.’s Here are today’s top stories: Twitter fined for breaching EU privacy law. That involves working with your legal and IT teams to create effective policies and response plans—and do practice exercises—so you’re ready long before a crisis arrives.

GitHub apologizes for firing employee over ‘Nazi’ remark, hospitals and governments turn to influencers for COVID-19 campaigns, and the NRA declares bankruptcy

PR Daily

Hello, communicators: Cuisine Aunt Dai, a Chinese restaurant in Montreal, is grabbing both headlines and kudos for the honesty that its owner, Feigang Fei, includes in his menu. The effort underlines the power of honest reviews and communications. CRISIS LEADERSHIP NETWORK.

Brands donate to frontline workers, Yelp pauses GoFundMe effort after backlash, and Ralph Lauren to make 250k masks

PR Daily

Why it matters: You might think an idea is outstanding, but you still should vet potential pitfalls and ramifications with your communications team. Charitable actions can be greatly appreciated during this crisis, but make sure those efforts don’t come at the cost of privacy and autonomy.

Analyzing First Responders In Crisis PR

ImPRessions - Crenshaw Communications

A crisis situation presents abundant challenges for public relations and business leaders, not the least of which are the critical first communications. The tone of the language, the medium of the message, and its timing contribute to public perception of a company’s management of the situation. Five crisis PR first responses. Its deft handling of the mishap kept things in perspective, and it was a public relations win.

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Barbie grows more inclusive, Zuckerberg says Facebook needn’t be liked, and Popeyes Chicken debuts clothing line

PR Daily

Why you should care: The success of Barbie’s new looks show that diversity and inclusion efforts aren’t only good for your organization’s reputation: They can also boost your bottom line. for our Speechwriting & Public Affairs Conference ].

What lies ahead in 2020? Predictions from 20 industry experts

PR Daily

As we in communications and marketing look ahead to 2020, what can we expect? Twenty influencers shared their thoughts about this question: “What lies ahead for communicators in 2020?” There has never been a time when it’s both easier and harder to reach the public than now.

PRoust Questionnaire: Sean Kelly

PR Conversations

The PRoust Questionnaire provides a quick insight into a public relations practitioner’s interests and point of view, as well as his or her professional beliefs and values. I enjoy the adrenaline rush of crisis communications. I discovered I was good at public relations. I guess that anyone who despises public relations and public relations practitioners could be considered a PR villain , but I prefer not to think of them that way.

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A Crisis Comms Family Affair – A Lesson in PR Emergency Preparedness

The Hoffman Agency

While they proved to know more about PR than we expected, we decided to give them an inside look at our world, by putting them through a crisis communications activity. Not a single guest had a background in communications, but they brought with them an ideal of how they want a company they know and trust to react if a crisis strikes. Some China-based companies don’t value privacy and security — we are focused on changing this stigma.

Popeye’s chicken sandwich returns, Adobe breach hits 7.5M, and rushing to measure ROI won’t produce results

PR Daily

In an age of constant security breaches and data privacy concerns, most consumers recognize this. At Adobe, we believe transparency with our customers is important,” the company’s communications team said in a blog post. FREE DOWNLOAD: 8 Tips on How to Manage a PR Crisis Effectively ]. Why you should care: Watch for continued crisis and reputation management lessons as the company continues to struggle with its brand image issues.

A PR Guide to Strategic Silence

ImPRessions - Crenshaw Communications

In an era of constant communication, most PR experts will say that silence is rarely an option for responding to negative or controversial developments. PR experts sound the alarm about the communication vacuum in such cases, worried that damaging or inaccurate chatter will fill the void and they’ll lose control of the narrative. Though CEO Jeff Bezos has fired back at the president in pre-election social showdowns , he abstained from a public kerfuffle.

Audi pulls ‘insensitive’ ad, Disney+ to release ‘Mulan’ and Instagram rolls out ‘Reels’

PR Daily

Hello, communicators: Publicis Groupe quickly distanced itself from its head of futures and insight, Tom Goodwin, after the former executive tweeted a controversial take on the COVID-19 pandemic. CRISIS LEADERSHIP BOARD.

PRoust Questionnaire: Sean Kelly

PR Conversations

The PRoust Questionnaire provides a quick insight into a public relations practitioner’s interests and point of view, as well as his or her professional beliefs and values. I enjoy the adrenaline rush of crisis communications. I discovered I was good at public relations. I guess that anyone who despises public relations and public relations practitioners could be considered a PR villain , but I prefer not to think of them that way.

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Instagram offers ‘Product Launch’ stickers, Credit Suisse’s COO departs over spying scandal, and how communicators will use email in 2020

PR Daily

Uber employees report sagging spirits as the company has cut positions and perks since going public. The company held a flashy press event to bolster its reputation and market position , but many critics still aren’t ready to buy in. The IPO market has tightened, and communicators will have their hands full trying to convince skeptical investors that they’re offering the next Facebook or Google. 6 top concerns for corporate communications leaders.

J&J offers to settle in Ohio, consumers question leaders’ ethics, and how TikTok fills a specific niche

PR Daily

Good morning, PR pros: In a bellwether case in the opioid crisis, Johnson & Johnson has reached a potential deal with Cuyahoga and Summit counties in Ohio. Why it matters: It might be sound legal strategy to deny wrongdoing while offering a multimillion-dollar settlement, but it shouldn’t be confused with good crisis management. How should communicators talk about opioid treatment? It’s not about privacy and friends, but strutting on the world stage.

Target announces loyalty program, ‘soft skills’ are most crucial, and Spirit Airlines offers bigger seats

PR Daily

Also: Wendy’s is serving up breakfast and jobs, British Airways strike brings PR woes, and FDA letter fuels Juul’s PR crisis. Here are today’s top stories: British Airways’ reputation takes hit on pilots strike. In the midst of its pilots strike, British Airways is struggling to serve passengers and weather its growing PR crisis. Opinion articles such as The Guardian’s “ I don’t want to strike, but British Airways has left me no choice ” compound the reputational disaster.

Should the U.S. have Google’s “Right to be Forgotten” too?

David PR Group

Public records, alleged defamation and bona fide news stories are unlikely to be removed.” ” While this news is biggest in Europe, it also affects the ongoing debate in the United States about privacy and information posted on the Internet about private U.S. We probably say no because she’s a public figure and famous. In the meantime, you are still stuck calling those of us in reputation management to help with your online issues.

‘Ellen DeGeneres Show’ loses a million viewers, hospitals face scrutiny after price transparency scandal, and Microsoft reports Gen Z struggles with remote work

PR Daily

Hello, Communicators: U.S. While communicators should feel confident that the back half of this year will bring some return to “business as usual,” it is important to temper that optimism with continued concern and messaging around safety. CRISIS LEADERSHIP NETWORK.

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5 Strategies to Prevent Security Breaches

Reputation Us

Limiting your hospital’s vulnerability to a loss of security and reputation. ” Remembering Your Reputation. Meanwhile, “Healthcare executives must consider another potent, and often more far-reaching risk of suffering a mega-breach,” explains Casey Boggs, president of LT Public Relations, a communications firm that specializes in healthcare, legal and crisis communications. 5 Strategies to Prevent Security Breaches.

Apple/Justice Dept. Battle is Ideological (Not PR) Struggle

Return on Reputation

Admin’s Note: Carreen Winters recently discussed this issue in The Wall Street Journal’s Crisis of the Week blog which is available here. It’s a deep-rooted ideological issue pitting privacy against national security , where PR plays a supporting role. The PRISM controversy suggests Apple must take a strong stand on privacy, while the FBI needs to develop a less controversial reason to hack a phone. The FBI has a job to do and cares little about its public image.

Amazon and Twitter cut off QAnon, Signal app responds to investor confusion and Ben & Jerry’s debuts ice cream for dogs

PR Daily

Hello, communicators: After backlash, Netflix removed a recent tweet shared by the official Twitter account for the streaming service’s series “Chilling Adventures of Sabrina,” issuing a mea culpa to outraged fans. CRISIS LEADERSHIP NETWORK.

How Your CEO Can Save Your Company?s Image

Critical Mention

Over the past couple of years, there’ve been some serious PR blunders, leaving companies red-faced and scrambling to rebuild their image and win back the public’s trust. When a company faces a crisis, its CEO must step up and restore his or her organization’s PR image in a crisis. Strong leadership and a carefully-crafted crisis communications strategy can help a company recover its image and earn back its audience’s trust.

Why and how communicators must protect their brands from ‘techlash’

PR Daily

These companies are under more scrutiny and face even more challenges when it comes to their reputations. For communicators, this techlash brings new challenges as tech companies work toward organizational legitimacy, and addressing societal concerns is at the forefront.

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Carl’s Jr. jettisons ‘sex sells’ ads, Hyatt eliminates travel-size toiletries, and Microsoft’s diversity and inclusion report

PR Daily

Why it matters: Similar to other purpose-driven initiatives such as corporate social responsibility campaigns and diversity and inclusion goals, sustainability efforts are no longer a “nice to have” element of communications. Check out the top 5 emerging trends in the year to come by Serendipit Consulting’s president of public relations, Melissa DiGianfilippo, and its president of marketing, Alexis Krisay. Your reputation might never recover.

Learning From Past Crises to Navigate Post-COVID-19

Reputation Us

When it comes to navigating crisis, I have been in the eye of many storms. As the president of ReputationUs and with 28 years of experience behind me, I have been striving to refine the art of managing corporate reputations during a crisis into a well-honed specialty.

Facebook offers curt apology over blocking tool bug

PR Daily

In another blow to Facebook’s privacy and safety cred, the organization announced a bug had unblocked thousands of accounts. The news was troubling to many, and news outlets framed the conversation around the privacy and data misuse scandal that Facebook has been fighting since early this year. RELATED: Join us at Amazon HQ for the Social Media & Digital Communications Conference.]. Engadget wrote : Facebook has been dealing with a number of privacy issues.

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The NYT’s headline gaffe, Instagram and WhatsApp rebrand, and Tinder’s harassment lawsuit

PR Daily

Despite the legal considerations about how much you can say publicly, it’s wise to be as open as possible to help defend your organization’s reputation. The Hong Kong-based airline updated its privacy policy, admitting it uses CCTV cameras in airport lounges and onboard the aircraft for “security purposes.” Why you should care: Consumers care about their privacy and how their data is being collected and used.

6 key occasions when your CEO should be the key spokesperson

PR Daily

From crisis communications to unveiling that brilliant new product, your head honcho should recognize these high-profile moments to step up and be the face and voice of your organization. Public relations teams and their agencies routinely urge leaders to build a public profile through social media and high-level content. When should the CEO of a major company serve as its public spokesperson? How should a public role align with an organization’s business goals?

Social media policies in order after “covfefe” kerfuffle and Kathy Griffin photos

David PR Group

Before jumping to the corporate world, here are a few personal tips when it comes to communicating in modern times. Goes without saying that impaired communication doesn’t go over well with your boss or your ex. Definitions of what constitutes social media and what types of communications are included in the guidelines. Respect copyright, privacy, fair use and other laws. I even published a sample version in How to Protect (Or Destroy) Your Reputation Online.

Announcing Ragan’s 2020 PR Daily Awards

PR Daily

The finalists in Ragan’s 2020 PR Daily Awards represent the organizations and communications teams behind the best communications campaigns, projects, initiatives and content from the past year. Campaigns, PR Events and Publications. Corporate Communications Campaign.

Lawyering up on Data Protection and Cybersecurity

The Stalwart Blog

Dave Oates: Hey, thanks for joining us for another edition of the Public Relations Security video cast where we talk to experts in all facets of crisis events and crisis management. Metaverse Law focuses exclusively on data privacy and cybersecurity, so I help businesses with their compliance obligations under these new privacy and cybersecurity rules, bring in third parties to assess the security systems and help them deal within an instant.

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How Mayo Clinic responded directly to a damaging news report

PR Daily

The crisis unfolded over 18 months, from the time Mayo Clinic learned about the pending report—while the patient was still in the hospital—to Aug. Ginger Plumbo, manager of issues and crisis communications, describes Mayo Clinic’s first step: addressing the report internally. FREE DOWNLOAD: How to manage online feedback and brand reputation ]. Addressing the matter at first internally, then externally, followed the Mayo crisis playbook.

Employees demand inclusive, safe workplace with #GoogleWalkout

PR Daily

FREE GUIDE: 3 things you (probably) didn't know about crisis communications ]. A Google privacy engineer tweeted the following from a walkout in Zurich, Switzerland: The #googlewalkout in Zurich has impressive numbers! They also want Google to commit to ending pay inequity and to create a publicly disclosed sexual harassment report and a clearer process for reporting complaints. At time of publication, Google has not yet responded to the protests.

Coca-Cola lays off 2,200 employees, Google responds to latest antitrust lawsuit, and PepsiCo builds buzz for new ‘Cocoa cola’

PR Daily

Hello, communicators: PepsiCo is creating a new “Cocoa” flavor, which it will debut next year. Both your employees as well as consumers are watching to see how brands handle communicating tough business decisions, which will affect reputation and brand image.

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