Report: Consumers say tech companies can do better on privacy and more

PR Daily

The communications landscape is becoming ever more digital—and rife with potential pitfalls. A recent FleishmanHillard report about reputation management and technology highlights the struggle to maintain consumers’ trust amid data breaches, privacy concerns on social media platforms, and increased hate speech online. Addressing consumers’ privacy and data collection concerns early and transparently can put you in a better position for engaging with stakeholders.

New web privacy laws and the Crisis PR issues that can arise from them.

The Stalwart Blog

I also want to take this from a Crisis PR standpoint. Find somebody that you can trust to go over what your crisis communications response plan is and how it should integrate with your operations. The post New web privacy laws and the Crisis PR issues that can arise from them.

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Twitter, Photos and Your Crisis Communications

Melissa Agnes

But what does it mean for your crisis communications and overall risk? So, what does this mean for your organization in terms or risk and crisis communications opportunities? The fix: Monitor Twitter and set your privacy settings to best suit your organization. The crisis communications opportunity: This can be beneficial for your crisis communications if you’re collaborating with third parties. Crisis Preparedness

Viral snark over a Peloton ad, McDonald’s enters ‘chicken sandwich wars,’ and Twitter launches data-privacy hub

PR Daily

Storytelling is a hot trend as communicators look to break through the noise of a cluttered digital landscape. Twitter introduces data ‘Privacy Center’. It will house privacy and data-protection initiatives, announcements and products, along with security alerts.

Facebook launches ‘Privacy Checkup,’ most agencies offer social media services, and Starbucks closes 2,000 stores in China

PR Daily

Here are today’s top stories: Facebook launches privacy tool. The social media platform is prompting almost 2 billion members worldwide to review their privacy and data-sharing settings in a feature called “ Privacy Checkup ” and its “ Off-Facebook Activity ” tool.

Crisis Ready Q&A: How Can You Merge Your Expertise Into A Career In Crisis Communication?

Melissa Agnes

I am interested in merging my skills in breaking news coverage into a career in crisis communications. I’d love to speak with you to hear your thoughts around how I can merge my journalism career into a future in crisis communication work.”

Apple takes swipe at Google and others with privacy-themed billboard

PR Daily

Apple hopes that its strong stance on privacy can help preserve its brand reputation and strong customer bond. CNBC reported : The message, which takes up about 13 floors of building, says: “What happens on your iPhone, stays on your iPhone” with the URL to Apple’s privacy website. The sign sends viewers to a URL where Apple elaborates on its privacy bona fides. It writes: At Apple, we believe privacy is a fundamental human right. link] #ces #privacy #iot.

93% of reporters visit online newsrooms, Ford’s sly emoji pitch, and FaceApp defends privacy

PR Daily

Though the principles were already revisited in 2015, PR Daily editor Ted Kitterman explains why several communicators—including the principles’ original lead author—say it’s time for another refresher. FaceApp defends privacy record. An app that uses AI to edit users’ selfies has gone viral again , prompting a rash of privacy concerns and an official response from the company. Make sure your crisis response plans include a section on data breaches.

Instagram heads off privacy concerns, most employees report burnout, and Woodward’s book interview debacle

PR Daily

Also: The perks that employees care about, Constellation’s poor communications dings stock price, wisdom from Amazon’s Kristin Graham, how to talk about the economy, and more. Communicators who want to talk about the economy must help break down the numbers, and that starts by looking at where job growth has come from in recent years. Here are today’s top stories: Instagram preempts privacy questions on new messaging feature.

Zoom criticized for privacy and data concerns, Airbnb apologizes and pledges $250M to hosts, and NPR skips April Fools’ Day

PR Daily

Also: Influencers’ communities ask how they can help, Uber offers free rides for frontline health care workers, how communicators are sharing information during the pandemic, and more. Here are today’s top stories: Zoom slammed for privacy concerns and data sharing. As the virtual conference platform’s membership and meeting numbers are sharply rising, so are privacy concerns. However, convenience doesn’t negate people’s right to privacy. CRISIS DAILY NEWSLETTER.

Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. But why be afraid of big government when we freely provide our life story to social networks and give up our privacy to airlines in return for a bribe of a few more air miles. Our notions of privacy and confidentiality will be challenged.

Google admits ‘error’ in failing to tell consumers about Nest microphone

PR Daily

RELATED: Learn how to prepare, defend and promote your organization during a crisis. ]. But it’s a privacy-conscious world now, where a company like Purism appeals to consumers by selling laptops and phones with hard kill switches for microphones and webcams. Engadget wrote : It’s the latest in a series of privacy-related blunders for the company. privacy / Google says Nest microphone was 'never supposed to be a secret' – Business Insider [link].

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United Airlines offers COVID-19 tests, Twitter to suggest a closer read before tweeting, and Kraft Canada offers pumpkin spice mac ‘n cheese

PR Daily

Hello, communicators: Higher education social media manager Amber recently tweeted a humorous Bingo card to which community managers can relate: Social Media Manager Bingo: Round Two. Nike’s decision to evolve into a digital-first organization has proved prudent, as the crisis continues to push consumers toward the digital channel,” Susquehanna analyst Sam Poser said. CRISIS LEADERSHIP NETWORK. Protect your privacy in between meetings with a webcam cover.

Microsoft loses TikTok bid, Amazon to hire 100,000 employees, and Peeps won’t be on shelves for holidays

PR Daily

Hello, communicators: Marketing cartoonist and author Tom Fishburne recently tweeted about the conundrum of measuring long-term branding efforts. Communicators, how do you help set expectations for your efforts? CRISIS LEADERSHIP NETWORK.

Addressing media inquiries when an employee has coronavirus

PR Daily

They want to be communicated with on a frequent basis so that they know what’s going on at all times, whether the news is good or bad. See what you can personally do to help them or their families during this time of crisis. All companies should have a crisis communications policy in place. Think now of a strategy about what you might want to communicate to the public. Say as much as you can without jeopardizing the privacy of the worker.

How and why you should be measuring reputation in 2020

PR Daily

A recent global study found that 62% of consumers want companies to take a stand on pressing issues such as fair employment practices, immigration, data privacy and climate change. Crisis Communications Executive Communication Measurement PR Industry Research Storytelling

Networks highlight Black-owned businesses for #BlackOutDay2020, TikTok promises to leave Hong Kong, and OKCupid opens pronouns feature to all

PR Daily

Hello, communicators: Today is #BlackOutDay2020, an economic protest for racial justice and equality that encourages people to not spend any money today—or, if you must, to spend it with Black-owned organizations. CRISIS LEADERSHIP BOARD.

A lesson in PR ethics, courtesy of ‘The Great Hack’

PR Daily

As PR pros we have an obligation of honest communication. Mining data that violates personal privacy to benefit business is very unethical. As PR pros and according to PRSA’s Code of Ethics, we have an obligation to be honest and accurate in all communications and avoid deceptive practices. Can we be ethical when dealing with a crisis? As PR pros, do we owe stakeholders a more transparent communication with the fine print?

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Zoom chief focuses on winning back trust, Hobby Lobby closes and furloughs most employees, and Apple makes COVID-19 face shields

PR Daily

Good morning, communicators: Agency Berlin Cameron launched an effort to help small business owners struggling to stay afloat during the current crisis. How can you share your skills and expertise to help those struggling with their crisis responses? CRISIS LEADERSHIP BOARD.

Richard Edelman on trust in 2020: ‘Make it happen’

PR Daily

The CEO shared insights into his agency’s annual Trust Barometer for a room full of executives and communicators in Chicago. Crisis Communications Marketing Media Relations PR Industry Research Storytelling

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Goldman Sachs issues diversity challenge, 23andMe lays off 100, and Sonos chief apologizes after backlash

PR Daily

However, consumers’ growing privacy concerns probably contributed to the market decline. She acknowledges that “privacy is top of mind” both for consumers and her executive team. I think the tech world needs to own this better communicate privacy standards to build trust,” she said. “I

11 keys for health care PR success amid COVID-19

PR Daily

Just as frontline medical workers feel overwhelmed, communications professionals at health care organizations and their agencies feel the greater workload and increased pressure. RELATED: Join us for Ragan's Future of Communications Virtual Conference ].

Google co-founders step down, Riot Games pays $10M in harassment suit, and most consumers distrust organizations’ data use

PR Daily

Also: Coalition issues a privacy framework, TikTok faces lawsuit over data collection, tips for mining great stories within your organization, and more. — Privacy for America (@privacy4america) December 3, 2019.

Away blames CEO’s departure on ‘Twitter mob,’ Yamaha warns against ‘playing Ghosn,’ and Instagram cracks down on photoshopped images

PR Daily

The video is an outstanding example of emotional storytelling, and it shows communicators the power of showing what your product can do, instead of telling consumers and journalists about its qualities. privacy laws, including California’s Privacy Act.

5 PR lessons from CES 2020

PR Daily

Tech fans readily embraced the more than 4,400 organizations exhibiting and speaking, but communicators might easily dismiss the show as outside their wheelhouse. Here are five lessons for any communicator to consider: 1. Take risks in your messaging and with purpose-led communications.

Microsoft eyes TikTok purchase, Men’s Warehouse to declare bankruptcy, and Nordstrom partners with influencers on COVID-19 message

PR Daily

Hello, communicators: Nature’s Way Alive shared a quote to serve as your Monday motivation: #MondayMotivation #Quote In a blog post, Microsoft wrote : This new structure would build on the experience TikTok users currently love, while adding world-class security, privacy, and digital safety protections. Communicators should watch for updates and continue to hone their social media video content, regardless of the platform used.

Barbie grows more inclusive, Zuckerberg says Facebook needn’t be liked, and Popeyes Chicken debuts clothing line

PR Daily

The growth stands despite consumers’ growing privacy concerns as well as criticism over the way Facebook continues to allow political ads on its platform. Consider that as you map out your corporate social responsibility strategies for the year and update your crisis response plans.

Facebook, Amazon under a cloud of criticism over latest data leak

PR Daily

The company has tried op-eds from leaders Mark Zuckerberg and Sheryl Sandberg, blog posts and social media messages, a couple of media apology tours and, most recently, a high-profile call for privacy and regulation. RELATED: Learn how to prepare, defend and promote your organization during a crisis. ]. Upguard warned Facebook‘s previous privacy gaffes would continue to echo for all of us: “But as these exposures show, the data genie cannot be put back in the bottle.”.

Being of Service During COVID-19

Waxing UnLyrical

The sail thingies you see are a privacy screen, but apparently they are also perfect squirrel trampolines 😉 I was never a “bird person” growing up. It is easy to succumb to panic and fear as we go through the global COVID-19 crisis together. Last week, for example, Dinean Robinson of Multiplying Good and I did a live Q&A, moderated by Alex Brown , on crisis communications for nonprofits.

In earnings call, Facebook discloses $3-5B in fines—and Wall Street yawns

PR Daily

Facebook says it is preparing to pay a hefty fine to the Federal Trade Commission for privacy violations stemming from the Cambridge Analytica scandal. The company made the announcement coinciding with a positive earnings report where the company demonstrated revenue growth and promised to continue its structural reorganization towards privacy. RELATED: Learn how to prepare, defend and promote your organization during a crisis. ]. Crisis Communications Social Media Facebook

What lies ahead in 2020? Predictions from 20 industry experts

PR Daily

As we in communications and marketing look ahead to 2020, what can we expect? Twenty influencers shared their thoughts about this question: “What lies ahead for communicators in 2020?” My hope is that communicators will continue to raise the bar in 2020.

Brand managers gird for Calif. privacy act, Blizzard backtracks after criticism, and women-led organizations earn more

PR Daily

Good morning, PR pros: The California Consumer Privacy Act will take effect Jan. Communicators will have to become more savvy about data collection in light of privacy concerns and restrictions to provide consumers with valuable content and offerings. RELATED: Join us for our Leadership and Executive Communications Conference ]. That initial response just piled onto Fisher Investments’ PR crisis.

Pepsi’s new catchphrase, TikTok’s transparency report, and the best times to post on social media

PR Daily

Why you should care: Social media and technology platforms are struggling to maintain trust as privacy and cybersecurity concerns grow, but communicators don’t have to work for these companies to be affected.

Popeyes’ chicken sandwich gooses profits, Google’s HR exec steps aside, and Tyson lays off 500

PR Daily

These numbers are especially useful for communicators working with global teams and clients, and it can serve as a reminder to anticipate and provide flexibility with meetings and other workforce activities.

During its outage, Facebook turns to Twitter to share updates

PR Daily

Even for Facebook, Twitter is an important channel for live updates in a crisis. RELATED: Take the first step in achieving communications excellence ]. Four of the world's biggest communication apps together accounting for a huge proportion of people's internet use are all down together. The outage helped rival networks draw users who needed immediate communication solutions. Crisis Communications PR Social Media Facebook Instagram

How to respond when past actions become public

PR Daily

RELATED: Join us May 9–10 for our Crisis Communications Conference. ]. What could Neeson have done differently, and what can we learn about how to manage a crisis that’s sparked by something from the past? Protect your privacy when at all possible, and do not volunteer information that could, in any way, come back and damage your brand. How would you have handled the crisis management for Neeson, PR Daily readers? Crisis Communications PR Liam Neeson

Unilever, P&G, NBCUniversal, Twitter, Facebook and more join to fight ‘unsafe’ content

PR Daily

RELATED: Join us for our Leadership and Executive Communications Conference ]. In a Monday panel held by MediaLink, a unit of Cannes owner Ascential, John Gerzema, CEO of the Harris Poll, said Facebook’s ratings on “trust and respect” plummeted 43 percentage points in the past year in the firm’s brand reputation tracking survey amid bad press on brand safety and privacy issues. “It

What to Do When Your Internal Communications Goes External


” So, what are the best ways to lessen the potential negative impacts of your internal communications going external? Make sure you invest in secure communications systems and training (don’t assume your employees know better than to click that “reset password” link in that shady email), and create a corporate culture that values your staff. Treat every piece of internal communication as if it were external.

Clorox names first female CEO, Lifetime announces inclusive holiday film lineup, and Chipotle merchandise highlights sustainabiliity

PR Daily

Hello, communicators: Following in the footsteps of several brands, Chipotle announced a new line of apparel and accessories, including clothing and tote bags dyed with “upcycled avocado pits from its restaurants.”. Some of the reasons for consumers’ dissatisfaction with social media platforms include privacy concerns and content being shared. CRISIS LEADERSHIP BOARD.

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Pier 1 prepares for bankruptcy, Red Cross dangles a Super Bowl score, and email works for millennials and Gen Z

PR Daily

Also: YouTube rolls out its policies to protect children viewers, Oscar Mayer offers a delicious job opportunity, purpose-led communications become a focus, and more. Google’s BERT update has some communicators stressed about their SEO, but there are still things you can do to come out ahead.