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Crisis Communications: 10 Steps for Building an Effective Plan

Onclusive

However, with careful planning and structure, you can put together an effective crisis communications plan that allows you to move quickly and avoid key pitfalls. Here are 10 steps for building an effective crisis communications plan: Watch & Listen to Trends. Identify Who is Responsible for Listening and When.

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COVID 19 and Crisis Communications

Solo PR Pro

Stock markets have plunged, entire cities have been quarantined, companies have halted travel and international conferences have been cancelled. All good PR pros know you can be both reassuring and completely honest in a crisis- and in fact, the latter plays an important role in the former.” – Kellye Crane, Crane Communications.

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TCIP #003 – The Power of Mobile Technology in Crisis Communication with Jim Spicuzza

Melissa Agnes

Welcome to episode #003 of The Crisis Intelligence Podcast with Melissa Agnes and Jim Spicuzza. Mobile technology can do wonders for today’s crisis communication. Within this podcast, Jim Spicuzza, CEO of CrisisGo, and I discuss the power of mobile technology in your crisis communications. Running time: 49:30.

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TCIP #032 – The National Weather Service’s Crisis Communication Strategy with Daniel Noah

Melissa Agnes

The types of policies and procedures the NWS has in place to help them with their crisis communications and social media initiatives – and the internal obstacles they had to overcome to get where they are today. Connect with Melissa on LinkedIn. Learn more about Agnes + Day, The Crisis Intelligence Firm.

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PR using owned media for modernised crisis communications rebuttal

Stuart Bruce

Amazon is the latest big company to use modernised crisis communications to rebut attacks in mainstream media. Historically, crisis communicators only had two levers to pull. Using owned and shared media for rebuttal and crisis communications isn’t just a tactic that big companies can use.

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Controlled Chaos: 86 Comms Pros Explain How Communications Work Has Changed

Sword and the Script

considering international relations, have caused Communications professionals to be evermore careful with comms content. A vast increase in demand and 24/7 availability to address: Actual and perceived crises or emergencies and inquires and requests made by all elected officials and community members.”. More internal comms.

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TCIP #014 – Toronto Police Service, Their Customer Service and Crisis Preparedness with Chris Boddy

Melissa Agnes

Within this unit, they’re in the process of developing a customer service strategy for the Toronto Police Service, with a heavy focus on internal customer service to start. Their thinking is that if they improve customer service internally, it will have a positive effect on their external customer service. Have a listen.