The 2020 Crisis Communications Resource List | Business Wire

Business Wire

In today’s digital world, a crisis can occur at any time and can come from any direction. It can be a negative event surrounding your product, an emergency impacting your stakeholders, or a global pandemic impacting your business supply chain.

The Capitol Riots: A Crisis Communication Retrospect


The concept of crisis communications can elicit images of Olivia Pope on the ABC series “ Scandal ” rattling off a monologue to a slew of reporters. While not quite as cinematic in reality, crisis communications is at the heart of any professional communication enterprise.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Why Your Event Needs a Crisis Communications Plan


Events equal opportunity. conferences, trade shows and company-hosted events rated among the most effective marketing tactics for lead generation and brand-building. Events — especially large ones — can put your brand center stage, which is not where you want to end up if something goes wrong. When hosting or participating in an event, you can’t just hope for the best. But none of these actually count as a crisis unto itself,” explains James.

Crisis Management: Challenges Affecting Crisis Communication


Creating an effective crisis management plan can be a hard task for any communication team. Facing these challenges, many communication teams prefer to bury their heads in the sand and wait for a crisis to happen before making an appropriate plan.

5 Crisis Communications Takeaways From Levi Strauss’s Corporate Affairs Team

PR Daily

Furthermore, they had no set of rules to dictate the path forward due to the unprecedented nature of the crisis, said Elizabeth Owen, global head of employee communications at Levi Strauss. RELATED: Showcase your outstanding comms campaigns, events, publications and projects ].

6 Social Media “Musts” for Crisis Communication


The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. Social media adds an overwhelming complexity to crisis communication. What I want to do in this post is to examine how to best use social media for crisis communication. You must remember communication basics. Communicate with compassion, concern and empathy. Want to handle a crisis smoothly?

Three Steps to Successful Crisis Communication

Melissa Agnes

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure. So if this is the case, how can you ensure effective and successful communication with your stakeholders in a crisis?

Utilize professional event planners, crisis managers to assist with COVID-19 vaccination process

HMA Public Relations

Crisis Communications Featured Abbie Fink corona coronavirus COVID COVID-19 crisis communication crisis managers event management Event planning vaccination vaccine

Crisis communications – preparing and managing for a terrorist attack

Stuart Bruce

The UK government and Chartered Institute of Public Relations (CIPR) have partnered to create a new guide to Crisis Management for Terrorist Related Events. It … The post Crisis communications – preparing and managing for a terrorist attack appeared first on Stuart Bruce. CIPR Crisis Communications public relations

Strengthening our crisis communications solutions: meet Live News


Their workflows and ability to respond to crisis scenarios were put to a test. As PR teams adapt to these new challenges, the tools they use should too – live news is the latest addition to a list of PressPage tools that help PR teams prepare for and navigate a crisis.

4 Creative PR Ideas for Crisis Communications

Sword and the Script

It may seem counterintuitive, but the ingenuity of deftly navigating the most difficult of binds goes to show PR is often as much about problem solving as it is communication. Corporate crisis communications provides a demonstration because there are very clear constraints: Unknown unknowns – the effort to understand what is happening. Time hacks – crisis PR demands speed. Crisis communications has changed — and Mr. Wilde should get a raise.

Prioritize your crisis communications plan—today

PR Daily

Whether it’s a natural disaster, an act of terrorism or simply a torrent of nasty tweets, communicators play a key role in how these events are perceived and play out. If you communicate for a living, you have the power—and the responsibility—to shepherd, enlighten, instruct and lead when a situation arises. You are a first responder of sorts, so the onus is on you to be prepared for a crisis. FREE GUIDE: Keep your cool in a crisis with these 13 tips.].

Motorola’s comms leader shares virtual events tips

PR Daily

For Motorola, the pandemic posed an acute problem: How can big events that used to generate excitement for new products be recreated without in-person gatherings? Attention spans are short, so events must cater to that.”. What can a virtual event audience stomach these days?

Canceling over coronavirus: Should your event go on?

PR Daily

Many organizations worldwide are canceling trade shows, internal events and media happenings. With coronavirus spreading, should you cancel that big event your organization is planning, or press ahead with it? FREE DOWNLOAD: Keep your cool in a crisis with these 13 tips ].

Travel 160

Crisis Communications & Social Media When “It” Hits the Fan


To be an expert in crisis communications you have to move your organization at the speed of Twitter when “it” hits the fan. Do you really want someone known as @shroomy0021 managing your corporate communications? Until the company fills the void with accurate information, @shroomy0021 is currently the spokesperson for the event. How long does it take your organization to send out your first official public statement or news release when a crisis happens?

How COVID-19 and recent events have energized online advocacy

PR Daily

It can be difficult to find silver linings in the pandemic and in the tragic events that led to the renewed fight for social justice—although the latter, while long overdue, is a step in the right direction.

Five Ways to Optimize Your Social Networks for Crisis Communication


you can expect only a small fraction of your potential audience will ever receive your communication, much less act upon it. In a crisis you may find yourself in a situation where rather than pushing information out to influencers, media and customers, instead they are attempting to pull information from you. The purpose of this post is to talk about optimizing your social networks so that stakeholders can effectively pull messages from them in a crisis.

Are your media events unforgettable?

PR Daily

The post Are your media events unforgettable? Crisis Communications Media Relations PR PR Daily Awards media relations awards PR awardsEnter PR Daily’s 2019 Media Relations Awards and tell us about your press tours, product launches and more. The final extended deadline is May 10. appeared first on PR Daily.

3 crisis communications lessons from Southwest’s intrepid pilot

PR Daily

Communicators can learn a thing or two from airline pilots. Navy fighter pilot who safely landed a Boeing 737 in Philadelphia after a mid-air explosion took out one of its engines—also gave a master class in crisis communications at 190 mph. It’s crucial for communicators to do the same—even those used to rapidly responding every day. Having a clear protocol in place when a crisis hits saves valuable time and allows practitioners to focus on the issue at hand.

Become your organization’s go-to crisis communicator

PR Daily

The right response to a crisis? When faced with a crisis, the tendency is to focus on external media," she explains. It saw 64,000 broadcast and one billion online media impressions related to its handling of the Ebola crisis—and most of the coverage has been overwhelmingly positive. Of course, there''s far more to Emory Hospital''s crisis response strategy. You can hear the details at our Crisis Communications: Beyond Ebola PR Summit March 25-26.

3 Lessons In Crisis Communications - Vegas Style

The Stalwart Blog

Leadership soon set up the mobile incident command center that included a communications team. Untrained departments frequently stumble out of the gate during a crisis, much to the detriment of their ability to stay ahead of the news cycle. Rule Number One in any crisis is the initial reports are, at best, incomplete or, at worst, wrong. I saw real professionals at work in communicating much-needed information to the public.

6 crisis communications lessons from the #YourTaxis failure

PR Daily

As the Victorian Taxi Association collects its thoughts and works to move beyond this mess, there are lessons communicators can learn from these events. What other crisis communications lessons can brand managers learn from this fiasco, PR Daily readers? Australia’s Victorian Taxi Association recently learned it takes more than a hashtag campaign to repair a battered reputation.

COVID Vaccine Distribution – First Crisis PR Event of 2021

The Stalwart Blog

The year 2021 certainly kicked off in fine Crisis PR style. One of the chaotic events of this week certainly includes the confusing rollout of the vaccines to combat COVID. And it starts with a good Crisis Communications plan.

Show off your creative press event strategy

PR Daily

The post Show off your creative press event strategy appeared first on PR Daily. Crisis Communications Media Relations PR PR Daily Awards media relations awards PR awardsHow did you create an experience that made reporters excited to cover your product or feature your brand? Enter PR Daily’s 2019 Media Relations Awards and tell us. The final deadline is April 3.

State of Crisis Communications and Social Media from a Professor’s Perspective

Waxing UnLyrical

Social media and crisis communications has become one of the fastest growing areas of both practice and research for today’s communication landscape. A recent report from Continuity Insights in 2014 shows that “over half (58%) rated mobile technologies [are considered] as absolutely vital in carrying out crisis communications plans, up 5% since 2013” (page 4). Go to the International Risk and Crisis Communication Conference ( ICRC ).

TrendKite’s Comprehensive Guide to Crisis Communications


" Sound like the crisis strategy you know you should have in place? The crisis strategy with contingencies for everything that could go wrong on top of the crisis itself— like not being able to get ahold of the point person for executing the plan or someone else in the chain of command for approvals, for example. There are many reasons it's time to pull out and dust off your crisis strategy for this year and beyond. Communicate as necessary.

TrendKite’s Comprehensive Guide to Crisis Communications


" Sound like the crisis strategy you know you should have in place? The crisis strategy with contingencies for everything that could go wrong on top of the crisis itself— like not being able to get ahold of the point person for executing the plan or someone else in the chain of command for approvals, for example. There are many reasons it's time to pull out and dust off your crisis strategy for this year and beyond. Communicate as necessary.

Should Your Communications Department Have Crisis Communication Autonomy?

Melissa Agnes

A viewer recently asked me what my stance is on the communications department being granted crisis communication autonomy. In this week’s crisis-ready video , I answer this question and address the bigger issue. So, if you’re in a position where your communications department is debating or seeking crisis communication autonomy, this is a much-watch video! Take a look: Do you have a crisis management question that I can help answer?

How To Get Your Crisis Communications Right The First Time

Melissa Agnes

It has taken Equifax several attempts (and CEO’s) to get their crisis communications right, following the massive data breach that has impacted more than 143 million people. He wrote: Why can’t organizations seem to get their crisis communications right the first time? It takes organizations multiple failed attempts at communicating, before they are able to do it right, and thus, finally begin to effectively manage their crisis.

Doing Crisis Communications Right – Your Follow Up Questions Answered

Melissa Agnes

Since the podcast on “ doing crisis communications right “, with Captain Chris Hsiung and Shino Tanaka, aired last week, I’ve received some really great follow up questions from listeners. Note: If you have any follow up questions during or after listening to any episode of The Crisis Intelligence Podcast , don’t be shy to send them to me so that I can get them answered for you. Your follow up questions answered: Doing crisis communications right.

What you should pack in your crisis communicator ‘go bag’?

PR Daily

PR pros should take a similar approach to crisis communications. A true company crisis is something that impedes an organization’s ability to conduct business. A crisis may be operational (your product malfunctions), but a crisis can also be reputational (a high-profile investor is named in a scandalous lawsuit). Think of these pre-prepared missives as your communications emergency preparedness kit.

Crisis Communication Strategy: Take a Cue from BBC

Melissa Agnes

I’ve written in the past about BBC’s Ebola crisis communication strategy to help educate West Africans and keep them healthy and Ebola-free. But it’s not just in communicating and educating about Ebola that BBC is excelling. Their entire communications strategy is one that can and should be used as an example. It’s important to practice your communications and experiment with new strategies prior to experiencing a crisis.

The Most Common Systematic Failure In Crisis Communication – And Odds Are, You’re Vulnerable To It

Melissa Agnes

One important aspect of your organization’s successful crisis management, is being able to reach out to, and communicate with, all impacted and relevant stakeholders, in a timely and efficient fashion. While you’ll most certainly leverage the digital landscape in some capacity to communicate your main messages – whether it’s via your corporate website, social media, etc. Who’s responsible for these communications? Crisis Preparedness

PepsiCo creates snack websites, LinkedIn launches events tool, and Twitter flags COVID-19 misinformation

PR Daily

Hello, communicators: On Tuesday morning, Disney+ announced its premiering the live recording of the original Broadway production of “Hamilton” on July 3, 2020—roughly 15 months before its original launch date of Oct. FREE REPORT: COVID-19's Impact on Communications ].

PR and the International Crisis: 3 Lessons from the Smolensk Crash


What happens when two countries in an international crisis present to the world two drastically different versions of the same event placing blame on one another? crisis communication

Are You Ready? Five Crisis Communications Building Blocks

Solo PR Pro

This is a guest post by Fran Stephenson, a Solo PR PRO Premium member who has handled hundreds of crises during her 20+ years in corporate communications, including more than 15 years as a theme park communicator. Her new ebook, “ Managing Your Next Crisis: A Step-By-Step Guide for Travel Organizations ” has lessons for every industry – and it’s free! Unfortunately, when a crisis strikes, many companies have a distorted perception of themselves and of the crisis itself.

Brands drop The Richards Group for racist remarks, Zoom launches events marketplace, and Wells Fargo fires 100 employees for abusing COVID-19 aid

PR Daily

Hello, communicators: . CRISIS LEADERSHIP NETWORK. Looking for more insight on how to address the current global crisis and lead your organization into a strong recovery? Join Ragan’s Crisis Leadership Network to network and brainstorm with peers, get the latest intelligence and research and start to strategize for the future of your organization. Zoom launches events marketplace. Why it’s important: Virtual events are here to stay.

Polar vortex keeps crisis communicators busy across the Midwest

PR Daily

That’s one comparison communicators are using to impress upon audiences how dangerous the Midwest weather is. Many companies (including Chicago-based Ragan Communications, publisher of and PR Daily ) urged staffers to work remotely, if possible. Many communicators tried to explain the weather phenomenon in context. In an extreme event, you might be tempted to wax poetic or indulge in hyperbole.

What if NYC Made WTC BASE Jumping an Annual Event?

Sword and the Script

Instead of booking BASE jumpers on charges, what would happen if NYC embraced the stunt and made it an annual event? The city government could consult with BASE jumping experts for safety considerations, develop a lottery system for BASE jumpers to compete for a finite number of slots, and hosts and annual event – at 3:00 a.m. Think about the impact from a media, tourism or sponsorship perspective and event like this could have. PR creative PR crisis communications

The most important PR plan Is the backup plan

PR Daily

Here’s how PR pros should consider building in contingencies when thinking through their campaigns and crisis strategies. During every race, they air the radio communications between the drivers and their crew, and you’ll inevitably hear one or both say, “We need to move to Plan B.”.

Radio 139