5 crisis communications lessons from ‘Stranger Things’

PR Daily

million views on YouTube: Though you’ll have to wait for more episodes of the show, here are five crisis communications takeaways from the characters of “Stranger Things”: 1. The truth has a way of coming out, especially as a crisis situation grows.

5 Public Relations Trends to Watch in 2019, Starring AI, Ethics and More

Garrett Public Relations

The post 5 Public Relations Trends to Watch in 2019, Starring AI, Ethics and More appeared first on PR Consultant Garrett Public Relations Columbus/Worthington OH. 2019 AI B2B crisis communications crisis management ethics PR public relations public relations trends reputation management trends PR trendsThe times they are a-changin’. Never have these lyrics rung as true as they do when we look at the way the PR profession is evolving.

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Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. We’ll look at ethics and governance.

TrendKite’s Comprehensive Guide to Crisis Communications

TrendKite

" Sound like the crisis strategy you know you should have in place? Maybe your team hasn't run through it in a while or discussed the chain of command for approving messaging around a crisis during a holiday when people are harder to reach. Communicate as necessary.

TrendKite’s Comprehensive Guide to Crisis Communications

TrendKite

" Sound like the crisis strategy you know you should have in place? Maybe your team hasn't run through it in a while or discussed the chain of command for approving messaging around a crisis during a holiday when people are harder to reach. Communicate as necessary.

PR ethics and journalism ethics in the face of media business meltdown

Stuart Bruce

Since columnist Peter Oborne sensationally resigned from The Telegraph with a devastating public critique of what he believed to be its declining ethical and editorial standards I’ve read very little about the role and implications for PR, corporate communications and business.

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Your Executives’ Reputations Impact Your Brand, Whether You Like It or Not

Melissa Agnes

And in a crisis, especially a crisis that questions the ethics of either the personal or the professional brand, this reality gets amplified. What’s wrong with this crisis management approach? Image credit: GaudiLab/shutterstock.com.

J&J offers to settle in Ohio, consumers question leaders’ ethics, and how TikTok fills a specific niche

PR Daily

Good morning, PR pros: In a bellwether case in the opioid crisis, Johnson & Johnson has reached a potential deal with Cuyahoga and Summit counties in Ohio. How should communicators talk about opioid treatment?

Ethics 112

Companies walk a fine line when execs are ousted for ethics violations

PR Daily

The prevailing crisis response in the #MeToo era is straightforward: Remove the liability. Several companies have ousted their CEO or other high-profile leaders due to “code of ethics violations,” veiled language that indicates a potential crisis for the company’s brand.

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WeWork IPO debacle dings JP Morgan, Nike’s digital strategy pays dividends, and CEOs who speak out get a reputation boost

PR Daily

When sharing news about a leadership change, how can communicators frame the move to preserve trust and bolster stakeholder confidence? Learn to manage your risks, and don’t rely on regulators to sort out any ethical dilemma on the other side. How to lead employees through a PR crisis.

How your comms can mitigate disinformation

PR Daily

Yet, each serves to undermine trust, erode communication channels, and significantly disrupt our democracy, communities, economy and places of work. A long, complex list of behavioral, political, economic, communication and media issues impact the formation and proliferation of disinformation.

Ethics 141

Panel: Racial injustice demands action, not just rhetoric

PR Daily

These truths were emphasized by a four-person panel of communicators and crisis experts held Monday, June 8, during the Ragan webinar, “Brands Taking a Stand: Social Purpose + Black Lives Matter.”. We [communicators] need to keep this at the forefront,” she said. “We

Shake Shack returns $10M loan, P&G embraces marketing during COVID-19, and grocery employees get asked to wear masks

PR Daily

Hello, communicators: Actors Mila Kunis and Ashton Kutcher have partnered with Nocking Point Wines and Battle Creek Vineyards to launch “Quarantine Wine”—a drink in which 100 percent of the proceeds will be donated to COVID-19 relief efforts. CRISIS LEADERSHIP BOARD.

PR crises that have defined 2019

PR Daily

There are four months left in 2019, but it already feels like we’ve witnessed a year’s worth of scandal and crisis. Have a crisis communications plan. It’s not novel advice—so why is there a new company every year trying to jam a finger into the reputational dike? .

Crisis lessons from MLB and the Astros

PR Daily

After a cheating scandal rocked Major League Baseball, a series of response gaffes has made a seismic reputational disaster even worse. Here’s what one communications pro says went awry. FREE DOWNLOAD: Keep your cool in a crisis with these 13 tips ].

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You can leave your (black) hat on

Prakkypedia

In fact, we’re naturally positive people who believe that our clients deserve attention and that we’ll produce stellar communication strategies. We’re doomsayers because we are tasked with building and protecting reputation – and that often means forecasting what might possibly tarnish that reputation. Devise a crisis communications plan (including a list of potential scenarios and how these will be managed).

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PR problem? Hire a journalist… or rather don’t if you want to have successful PR

Stuart Bruce

I actually laughed out loud when I read this story about the BBC’s world affairs editor John Simpson setting up a corporate consultancy to advise on crisis communications and then even more rapidly closing it again because of the crisis it created.

PR can do only so much; reputation management goes far deeper

PR Daily

I’ve often seen leaders think that a crisis can be resolved in a day or two, in the misguided belief that things can’t get worse,” said Stephanie Nora White , founder and managing partner of WPNT Ltd. , an international communications consultancy. Communicate from the very beginning.

How communicators can change their organization’s objectives

PR Daily

However, it’s just a footnote in the decades-long battle communicators have been fighting to address the complexity of the American economy. The communicator’s role. This is familiar ground for communicators in many organizations. . “In

NASCAR alters stance on guns, GM workers strike, and Purdue Pharma files for bankruptcy

PR Daily

On Sunday, the maker of OxyContin and other pharmaceuticals filed for Chapter 11 protection to shield itself from more than 2,600 federal and state lawsuits regarding the company’s role in the opioid crisis. Related reading: 5 common missteps in crisis communication. PR crisis?

Wendy’s drags McDonald’s in breakfast rollout, key elements of public trust, and Barnes & Noble’s Black History Month misfire

PR Daily

When it comes to building your reputation, is it more important to exhibit competence or ethics? Can yours be a company that is really good at what it does and still hold public trust without also touting ethical behavior on the environment, employment and comensation and other issues?

Apple and Google mum amid outrage over Saudi wife-tracking app

PR Daily

Your reputation is tied to your product line. Your company might be known for great customer service and high-end technology, but if you are peddling software that crosses a moral or ethical line for your consumers, expect backlash. Crisis Communications Apple Google

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What lies ahead in 2020? Predictions from 20 industry experts

PR Daily

As we in communications and marketing look ahead to 2020, what can we expect? Twenty influencers shared their thoughts about this question: “What lies ahead for communicators in 2020?” My hope is that communicators will continue to raise the bar in 2020.

Health care communicatiors scramble to address COVID-19 case in California; Disney, Coca-Cola, JetBlue and more respond to outbreak; and Smithsonian releases 2.8M images

PR Daily

Also: A Facebook Live gaffe enlivens a weather report, what makes a company’s reputation, Ragan’s 2020 Salary and Workplace Culture Survey, and more. Health care communicators can follow the messaging examples above to focus on setting the record straight and calming people’s minds.

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Mattel’s gender-neutral dolls celebrate inclusivity, seniors stereotyped in ads, and eBay and WeWork execs depart

PR Daily

As PR and marketing pros fight to attract consumers’ attention, what tactics do you consider underhanded or ethically shady? CEO departures in 2019, according to Challenger, more than at the same point in 2008 when the economy was embroiled in the financial crisis. PR crisis?

Ethics 108

Employee Evangelists: Your Secret Social PR Weapon in a Crisis

Waxing UnLyrical

Social media has redefined crisis response in three important ways: outlet options, messaging speed and employee engagement. The proliferation of new media outlets has changed everything about how companies communicate. Crisis situations are stressful for everyone.

Essential Rules for Preventing a PR Crisis

5W PR

The modern-day news cycle means that industry stories don’t stay under wraps for long, and for many brands, it is only a matter of time before they find themselves dealing with one form of PR crisis or another. With the right preparation and planning, there are a number of ways to minimize the likelihood that your brand will be forced to tackle a PR crisis head-on. Perhaps the most important rule of thumb in preventing a PR crisis is to be transparent from the very beginning.

How Facebook’s crisis response missed the mark

PR Daily

Professor Dustin York offers his thoughts about how the company can rebuild its tarnished reputation. As companies adapt to this new reality, PR professionals can learn a lot about how not to handle a crisis from Facebook’s mistakes. Create an ethics board.

Apple takes swipe at Google and others with privacy-themed billboard

PR Daily

Apple hopes that its strong stance on privacy can help preserve its brand reputation and strong customer bond. However, some aren’t ready to give Apple the ethical high ground. Crisis Communications PR Apple

PRoust Questionnaire: Sean Kelly

PR Conversations

I enjoy the adrenaline rush of crisis communications. The film (starring Al Pacino) was about ethics and standing up for your principles at any cost. What the CSA’s communications team did for the Chris Hadfield mission was literally and figuratively out of this world!

Film 88

Bell Pottinger’s Abominable Non-Apology Letter

Doctor Spin

Here’s the backstory: Oakbay Capital in South Africa hires a reputation management agency, Bell Pottinger. According to Bell Pottinger’s Wikipedia-entry , the agency seems to have had some problems with managing their reputation themselves. .

PRoust Questionnaire: Sean Kelly

PR Conversations

I enjoy the adrenaline rush of crisis communications. The film (starring Al Pacino) was about ethics and standing up for your principles at any cost. What the CSA’s communications team did for the Chris Hadfield mission was literally and figuratively out of this world!

Film 56

How to Navigate the Moral War

Doctor Spin

This moral battle could spell devastating consequences for businesses trying to communicate efficiently with their publics. To better understand the field of battle, we must identify four key groups based on their underlying philosophy of life and ethics.

5 Strategies to Prevent Security Breaches

Reputation Us

Limiting your hospital’s vulnerability to a loss of security and reputation. ” Remembering Your Reputation. “If patient data is breached, the hospital’s reputation is immediately jeopardized. 5 Strategies to Prevent Security Breaches.

Why and how communicators must protect their brands from ‘techlash’

PR Daily

Technology’s increasing presence in the marketplace has more and more consumers voicing ethical concerns and posing tough questions about those companies’ stands on key issues. These companies are under more scrutiny and face even more challenges when it comes to their reputations.

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Why legal trouble is just the tip of the iceberg

PR Daily

Balancing the two can be the difference between a reputational crisis and a smooth outcome. Eventually, they are all resolved, but, as they’re being litigated, they present a special reputational challenge for businesses and executives. Call for crisis help quickly.

The Value of Strategic Communications in the PRSA MBA/Business School Program

PRSay

Nearly a decade ago, the PRSA Foundation sponsored research that found only 23 percent of graduate business schools consistently provide instruction in reputation management, corporate communications and related ethical dimensions.

Chatbots as a public relations tool: proceed with caution

Stephen Waddington

Also in crisis communication. The opportunity for a conversation to turn sour and the reputational damage of a bot engaging inappropriately in a human conversation could be severe. It raises a significant ethical dimension.

Tools 117

10 horrible PR personalities

PR Daily

You’ll stand a greater chance of keeping your sanity and reputation intact. You’ll require a decontamination shower and crisis communicator to recover your reputation. This lot may have ethics, heart and mind. Bland communicators.

Ethics 171

Defuse a crisis in 9 steps

PR Daily

If you lose reputation, I will be ruthless.". Today, reputation management is only as good as an organization''s search results. If your operations are solid, you have a responsive customer service team, and you run things ethically, the rest will sort itself out.

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