article thumbnail

The Capitol Riots: A Crisis Communication Retrospect

PRSay

The concept of crisis communications can elicit images of Olivia Pope on the ABC series “ Scandal ” rattling off a monologue to a slew of reporters. While not quite as cinematic in reality, crisis communications is at the heart of any professional communication enterprise.

article thumbnail

4 Four Tips to Begin (or Amplify) Your Crisis Management Career

PRSay

Often, communication professionals think first about the message as it would play out in the press, on social media or in a soundbite, but a sometimes-forgotten audience is the employees, staffers and frontline workers who also have to work within an organization facing a crisis. Beyond FIU, she is a dedicated PRSA member.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

PR using owned media for modernised crisis communications rebuttal

Stuart Bruce

Amazon is the latest big company to use modernised crisis communications to rebut attacks in mainstream media. This was no rapid rebuttal piece, but instead a carefully researched take down of the credibility of the New York Times reporters and the ex-Amazon employees they had used as sources.

article thumbnail

The robots have arrived in ethics

PR in High Definition

You wouldn’t give a few days training to a junior member of staff and expect them to perform well without a manager, and algorithms don’t have the common sense or moral compass that new employees have. Handling a crisis in AI. But if things do go wrong, how do you handle an AI crisis? 1] [link]. [2] 2] [link]. [3] 3] [link]. [4]

Ethics 67
article thumbnail

Employee Evangelists: Your Secret Social PR Weapon in a Crisis

Waxing UnLyrical

Social media has redefined crisis response in three important ways: outlet options, messaging speed and employee engagement. The proliferation of new media outlets has changed everything about how companies communicate. Employee evangelists are made, not born. Guest Post by Laurel Kennedy. A Reason to Speak.

article thumbnail

PR Glossary: 30 Key Terms and Insights Every Professional Should Know

Newsfile

What are the Basics of Crisis Communication Planning? Crisis communication planning involves preparing for unexpected events that could harm an organization’s reputation. Effective crisis communication ensures transparency, empathy, and timely responses. What is User-Generated Content (UGC)?

Viral 52
article thumbnail

War in Ukraine: Considerations for Speaking Out and Making a Difference

PRSay

What are your employees saying? There are always risks in speaking out, but once a decision is made to do so, there are moral and ethical imperatives — in the face of the destruction and heartbreak taking place in Ukraine — that outweigh potential consequences for the bottom line or what might be unwelcome criticism.

Resources 189