When Designing Controls Around Your Crisis Communications, Don’t Do This!

Melissa Agnes

One of the challenges of communicating effectively in times of viral issue and crisis management is ensuring that your brand’s communications are consistent across every stakeholder group, region and department. Crisis Ready Issue Management

The art of winning new business and crisis management: A Q&A with Clyde Group Partner Aubrey Quinn


After ranking up a litany of industry awards and nominations in such a short period of time, we wanted to check in with Aubrey Quinn, Partner and Managing Director, to learn more. Aubrey Quinn (Partner & Managing Director, Clyde Group): Thanks for connecting with me today!

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2014: Year of the data breach

Reputation Us

Communication is crucial throughout any crisis – including data breaches. Data breaches were an unfortunate theme of 2014. Target, Home Depot and a dozen other companies are just a drop in the bucket, all of whom are likely looking forward to putting this year in the rearview mirror.

From classroom to boardroom – crisis management lessons from the auto industry

PR Conversations

Aaron Shardey gained a first class honours degree in public relations at London College of Communications this Summer with his undergraduate dissertation offering case study research into crisis management in the automotive industry.

Learning From Past Crises to Navigate Post-COVID-19

Reputation Us

When it comes to navigating crisis, I have been in the eye of many storms. As the president of ReputationUs and with 28 years of experience behind me, I have been striving to refine the art of managing corporate reputations during a crisis into a well-honed specialty.

Top 11 PR Crises in 2020 So Far


It goes without saying that COVID-19 is without a doubt the biggest global crisis that has been faced for decades. Which is potentially a further error, as it would be appreciated by all to receive real clarity on the COVID-19 crisis plan.

Why the Climate Debate Desperately Needs a New Narrative

Doctor Spin

Climate change is a complex beast to successfully communicate. However, and this is where it gets a bit tricky to clearly communicate the state of the Earth’s climate — the cycles have vastly different cycle times.

3 steps for protecting your organization from a crisis

PR Daily

It might feel like tired advice to exhort brand managers to prepare for a PR nightmare, but with so many communicators getting it wrong, it’s time to take another look at the basics. Both Volkswagen and Enron have been on the receiving end of a public relations crisis.

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3 principles for messaging during COVID-19

PR Daily

Here are some tips—some of which countermand some classic tenets of crisis management. As the global outbreak of coronavirus continues to evolve, companies of all shapes and sizes face a crisis unlike any they have faced before. Do not over-communicate.

How short-term and long-term crisis responses require different mindsets

PR Daily

The immediate need to play defense, provide robust media relations and careful holding statements can differ from the strategic approach required for long-term management. Modern crisis management and mitigation have become exceedingly complex. The crisis strategist?

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Why the NBA’s Hong Kong Controversy Is a Timely Lesson in Corporate Responsibility


4, Daryl Morey, general manager of the NBA’s Houston Rockets, sent a tweet that said “Fight for Freedom,” and “Stand with Hong Kong.” Fewer than 24 hours later, the Twitter brouhaha would expand into a sprawling crisis for the NBA’s relationship with China and its reputation at home. For PR practitioners, crisis managers, and the organizations they counsel, the NBA episode offers some valuable tips. On Oct.

4 Corporate Communications Lessons From Hurricane Harvey


Nearly six months after Hurricane Harvey slammed Houston late last August, we Houstonians can look back and derive important lessons about preparing for a major natural disaster and managing its aftermath. The middle of a crisis is the wrong time to find the right resources.

Report: How to respond when a celebrity endorser missteps

PR Daily

At last, the data supports what PR pros have known all along: A quick crisis response is essential in preserving support for your organization. It can feel like there is little in the way of real, substantive data to support or dispute what many consider to be crisis management best practices.

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How Carnival Cruise Lines Built a Resilient Brand After Crisis


Carnival’s strategy centered on four key components: addressing the incident, showing how they are addressing the incident, adding financial commitment to the incident and showing the changes to the media so they could see for themselves. Read the crisis communications white paper!

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Hasbro embraces nostalgia, ViacomCBS debuts a streaming service, and Walmart touts $60M annual savings on plastic bags

PR Daily

USA Today reported : “The Peeps Brand has become an icon in American pop culture, with its instantly recognizable colors, shapes and flavors holding a special place in the hearts of many for nearly seven decades,” said Caitlin Servian, brand manager for Peeps, in a statement.

What We Can Learn From World Cup PR Disasters

Critical Mention

These epic World Cup fails show us what NOT to do when it comes to best PR practices and how to use crisis communication strategies to quickly recover. Being proactive rather than reactive in a crisis enables your team to be prepared for any PR catastrophe that comes your way.

Texas-Sized Crisis: 7 Steps to Communicating During a Disaster

Reputation Us

One of the best outcomes of thinking about a crisis before it happens is the chance to consider your credit union’s strategy in advance. But honesty, if you are a credit union in Texas, the situation is beyond the point of preparing for a crisis. Now is the time to deploy the crisis plan that your credit union has (hopefully!) In a crisis, communication is key. Recognize that sometimes communication will occur simultaneously to multiple audiences.

Warren Buffet Underscores the Value of Reputation

Sword and the Script

It may be hard to quantify the value of a reputation but it sure is meaningful when one of the world’s most prominent financiers says it’s important. Financier, PR man, crisis manager – and pitch man – this guy can do it all.

Every Business Needs a Reputational Firewall

David PR Group

Talk about managing one’s image. Sadly, the other 99.99% of us don’t have the financial wherewithal to prevent unwanted images from being published online. Manage online reviews.

Lawyering up on Data Protection and Cybersecurity

The Stalwart Blog

Dave Oates: Hey, thanks for joining us for another edition of the Public Relations Security video cast where we talk to experts in all facets of crisis events and crisis management. An interview with Lily Li, Principal of Metaverse Law. .

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3 things every organization should do before a crisis strikes

PR Daily

Although they're nearly impossible to avoid, they can be managed. If managed especially well, few outside your crisis response team will even know anything happened. A carefully compiled crisis communication guide can literally save your business when the inevitable occurs.

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Credit Union Times: CU Crisis Planning Essential

Reputation Us

The Credit Union Times interviewed CU crisis experts, including LT Public Relations ‘s Casey Boggs, for the August 31st cover story (below), “Credit Union Crisis Planning Essential.” ” If your financial institution is in need to safeguard itself and its reputation from potential issues, we’d welcome your outreach: PR@LTpublicrelations.com. Credit Union Crisis Planning Essential. You developed a crisis communications plan?’

Overwhelmed PR Pro – How Media Monitoring Can Help

Critical Mention

In a crisis communications situation, they want all the coverage their inbox can handle and some way to sort through it all. Social listening is also vital in crisis management situations. With media monitoring, managing your brand’s reputation becomes that much easier.

The Need to Serve, Protect — and 5 Steps to Communicate

Reputation Us

This month’s PR Week , a nationally recognized public relations magazine, highlighted the efforts that police departments across the country are making to connect with communities and address what it calls a “public perception crisis.”. Step #2: Conduct a Communications S.W.O.T.